Employee Trust Administrator jobs in Alabama

Job Purpose

Internal job title : Customer Support Administrator

Advertised Salary : £23,913 benefits

Location : Birmingham

We are the charity who look after and bring to life 2,000 miles of waterways across England and Wales, because we believe that life is better by water.

Every role across the Trust plays it's part in transforming our canals and rivers into spaces where local people want to spend time and feel better, bringing wellbeing benefits to millions.

The role of Customer Support Administrator is to deliver excellence in customer service and support for customers - dealing with face to face enquiries, on the phone and in written communications, providing general administration and financial support to the regional West Midlands team. See :

Location & hours

The role will be working from Birmingham - our Roundhouse hub 3 days a week and 1 day at our Cambrain site. 1 day a week you will have the option to work from home.

This is a full time role (37 hours) with an expectation to work occasional weekends per requirements.

Knowledge, Skills / Qualifications & Experience

General key accountabilities :

• Part of the front of house team at our meeting hub & customer reception at Cambrian hub.
• Competent in use of our CRM system (Sugar CRM). Recording interactions with customers from telephone calls, emails and face to face.

Keeping customers informed of actions taken and dealing with cases in a timely manner.

• Keep accurate records of third party events in the Region.
• Provide administration services for the Region when required.
• Excellent communication at all times with customers and colleagues alike.

At the Roundhouse hub

• Welcoming visitors, answering queries and managing enquiries e.g. email / phone / in person enquires.
• Processing public and private bookings, including checking visitors onto tours / experiences, collecting visitor feedback and responding to reviews
• Promoting tours and experiences, group activities and room hire offer to visitors to increase bookings
• Supporting the team with office admin tasks such as placing stationery orders, monitoring inboxes, processing post, merchandise and stock control and purchase ordering.

About you

Technical :

• NVQ Level 2 Business Administration, desirable.
• Proven experience in a customer service area, providing front of house services via telephone, notice boards, post, email, social media, etc.
• GCSE in Maths and English.
• Confident in the use of the MS Office word processing and spreadsheet software.
• Some experience working with SAP or Sugar, beneficial.
• Some budget management experience, advantageous.

General :

• An ability to adapt and prioritise work is essential.
• Proven experience of administration and minute taking where applicable.
• Communication skills that allow you to inform, help and advise customers clearly and professionally and liaise with other professionals.
• Ability to deal with difficult and potentially confrontational situations.
• Confidence, patience, politeness, tact and diplomacy, when addressing customer enquiries
• Good personal presentation, especially when working with customers face to face .
• Some knowledge of working safely.

If you have any questions about the role please contact

What We Offer

In addition to your salary of £23,913 you will benefit from a competitive contributory DC Pension scheme arrangement, great holiday entitlement and numerous other employee benefits, including several salary sacrifice benefits, all of which can be found here ().

Other benefits include :

• 25 days paid holiday, plus paid Bank Holidays, increasing to 27 days plus Bank Holidays after 3 years.
• Home working status with hub’ facilities available if a need to work outside of home flexibility. Monday to Friday working, no weekend working.
• Annual £200 personal learning & growth award to spend on any learning related activity hobbies; aspirations etc.
• Free access to specialist counselling on a range of issues health; financial; lifestyle; well-being; domestic & neighbourly matters.
• Access to a range of employee benefits including store discounts; boating holiday discounts; holiday purchase scheme.
• 2 days paid volunteering leave, volunteering for local community project work.

At the Trust we care passionately for our waterways, and as importantly, for those who look after and use them. We strongly believe that a diverse workforce brings with it a diversity of ideas, thinking and ways of working which enhances what we do as a Trust.

We are striving to represent the diverse communities that we are a part of and welcome applicants from across all sectors of the community.

Last updated : 2024-06-02