DISPATCHER

Job description

This jobs shift is:

11:00am - 8:00pm Monday - Friday

Why Choose Jolly?

• Competitive Bi-Weekly Pay, 401K Retirement Matching
• Health Benefits that include: Medical, Dental, Vision
• Paid Training (We Pay You to Learn on the Job)
• 10 Days of PTO, 6 Paid Holidays
• State of the art facility includes a full court basketball/event center that is available to employees and their families or friends
• Company Provided Uniform
• NEXSTAR Company - Training and coaching with goal of certifications
• Work Hard, Play Hard! Motivated team players who like to have fun
• Work/Life Balance
• Community Focus
• Office Support

The Role

Evaluate customer calls and match the right technician to every job.

Responsibilities

• Evening coverage for customers and field technicians
• Assist in data collecting and analysis
• Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls.
• Relay accurate information to technicians, ensuring proficient, quality customer experiences.
• Manage the whereabouts and needs of every technician in the field.
• Record the results of each service call and create report summaries for senior management.
• Be professional and establish customer rapport, encouraging repeat business.
• Respond to customer requests, resolving issues and promoting the brand.
• Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.
• Update customers throughout the day on the technician’s progress.

Competencies for Success

Develop a proven track record in customer service.

IT competent; good typist and proficient with phone systems.

Highly organized with exceptional follow-through abilities.

Strong verbal and written communications.

Ability to build trust, diffuse conflict and hold others accountable.

Personality that blends well with a fast-paced, goal-driven environment.

Competitive individual contributor who also loves to win as a team.

WHAT WE OFFER

Medical, Dental, and Vision Insurance

401k Plan with a company match

A fun team culture. This is last on the list because it’s most important. We care about our team, and expect you to bring that same caring when you join. We do a lot more than just work together. You’ll come to love our company outings, and you’ll build life-long friendships at Jolly Plumbing Drains Heating

Air

Job Type: Full-time

Salary: $16.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Dispatching: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: One location