Dividend Clerk, Sr. jobs in the United States
Dividend Clerk, Sr. calculates, collects, and distributes dividends to clients. Keeps records regarding dividends paid. Being a Dividend Clerk, Sr. verifies stock ownership on record date. May require an associate degree. Additionally, Dividend Clerk, Sr. typically reports to a supervisor or manager. The Dividend Clerk, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Dividend Clerk, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Recently Added Dividend Clerk, Sr. jobs
Dividend, Bancorp Resolution Team Lead
- Dividend
-
Las Vegas, NV
FULL_TIME
-
About DividendAt Dividend, we question convention, reward creativity, and always welcome new ideas. We are hungry to win, happy to help, and determined to succeed. Every day, we get to see the impact we've had on our customers, our partners, and on the world around us. So, take a look and see if you think you'd be a good fit for Dividend.About Dividend:Founded in 2013 in San Francisco, Dividend is a leading fintech point-of-sale lender for residential solar and home improvement financing. We created an easy straightforward process that enhances installer’s ability to close deals fast, and help borrowers finance their projects seamlessly.In May 2022, Dividend Finance became a division of Fifth Third Bank. We understand you’re investing your time, energy and experience into our company, so it’s important to us that we also invest in you. We aim to be the best part of your career journey through career development, a competitive benefits package, a flexible work schedule, a generous time away policy, and a company culture that fosters authentic work relationships, bold ideas, and empowered customers.Our team is growing:A Subject Matter Expert (SME) role within the complaint Customer Care Team with primary responsibility for supporting Bancorp Resolution Team specialists with complaint resolution. Acts as liaison between Legal and Dividend Servicing teams. Takes ownership of complex complaints, leadership coverage of the team, and specialist coaching. Provides outstanding customer service by answering internal and external customer's questions and solving the problem by using advanced product/system knowledge. Must be willing to work 8-5 PST (11-8 EST).As a Dividend and Fifth Third Bank team member, you will be responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank’s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.A day in the life:
- Provides leadership support for Bancorp Resolution Specialists as next tier support for questions and escalated calls.
- Provides direction to personnel within group for product, processing, & research issues or questions.
- Maintain expert level knowledge of core Escalations skills (Escalated DDA, Escalated Bankcard, Escalated Online and either Escalated Loans or Escalated Mortgage) department processes & product knowledge to serve as the first line of support in resolving internal & external customer inquiries.
- Assumes responsibility for some complex complaints from Bancorp Resolution Specialists.
- Researches and resolves these complaints, documenting all interactions throughout the complaint workflow via the Complaint Management Tool (CMT).
- Handles complex issues with a high degree of decision making authority and ability.
- Reviews written correspondence following defined company standards and guidelines.
- Ensures resolution of assigned complaints meet established service level agreements (SLA).
- Assists with on-boarding and on the job training for new employees to the Care Team.
- Communicates with management any trends and high risk or systemic issues identified when reviewing or researching customer complaints.
- Updates and maintains appropriate files, databases and other documentation within departmental guidelines.
- Manages time efficiently to ensure completion of assigned complaints/tasks while contributing to established department service standards.
- Communicates & trains employees on any updates or changes in policies & procedures.
- Works closely with management to accomplish departmental goals while suggesting new techniques to improve productivity.
- Assists management to complete, maintain, & update departmental procedures, productivity and quality reports, & daily employee statistics.
- Oversees daily workflow of Bancorp Resolution Specialists.
- Serves as liaison between management & front line agents & as primary contact for department & customers in Managers' absence.
- Other projects as assigned.
Our newest teammate will have:- Bachelor’s Degree preferred or equivalent work experience.
- Minimum of 5 years in a customer service role handling complex situations.
- Expert level knowledge of 4 Core Escalations skills preferred (Escalated DDA, Escalated Bankcard, Escalated Online and either Escalated Loans or Escalated Mortgage).
- Advanced knowledge of Bank products, procedures, operating systems and State and Federal Regulations as they pertain to problem resolution.
- Strong analytical skills with a demonstrated ability to resolve complex consumer account problems.
- Demonstrated risk identification aptitude.
- Excellent verbal and written communication skills.
- Extensive knowledge of bank products, regulatory environment as it applies to problem resolution, procedures and operating systems.
- Intermediate-level skills in Window based products.
- Ability to adapt & prioritize in a rapidly changing fast paced environment.
- Demonstrated high level of initiative in work.
- Demonstrated ability to work in a team environment.
- Must be willing to work 8-5 PST (11-8 EST)
Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status. - 7 Days Ago
Sr. Software Quality Engineer
- Dividend Finance LLC
-
San Francisco, CA
FULL_TIME
- About Dividend At Dividend, we question convention, reward creativity, and always welcome new ideas. We are hungry to win, happy to help, and determined to succeed. Every day, we get to see the impact...
- 12 Days Ago
Dividend Loan Resolution Specialist
- Fifth Third Bank, National Association
-
Cincinnati, OH
FULL_TIME
- Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: The Loan Res...
- 7 Days Ago
Client Services Associate - Wealth Management
- Dividend Assets Capital
-
Ridgeland, SC
FULL_TIME
- About Dividend Assets Capital, LLC Dividend Assets Capital, LLC (DAC) is a 100% employee-owned boutique wealth and asset management firm based in the heart of South Carolina's Lowcountry. As one of th...
- 2 Days Ago
Em
- Dividend Restaurant Group
-
Fort Wayne, IN
FULL_TIME
- About the Organization OVERVIEW ABOUT DIVIDEND RESTAURANT GROUP Dividend Restaurant Group (DRG) was built on the core belief that the foundation of a company is defined by the character of the team, t...
- 13 Days Ago
Office Coordinator
- Dividend Restaurant Group
-
Denver, CO
PART_TIME
- Dividend Restaurant Group (DRG) is looking for a part-time employee to assist in managing the corporate office. This is an on-site position and is estimated to be 25-30 hours per week. This Team Membe...
- 1 Month Ago
Dividend Clerk, Sr. jobs at Popular Companies
Financial Information Center Regional Lead
- Latham & Watkins LLP
-
Los Angeles, CA
- Latham & Watkins is a global law firm consistently ranked among the top firms in the world. The success of our firm is l...
- 5/31/2024 12:00:00 AM
Portfolio Analyst
- Allspring
-
Los Angeles, CA
- Elevate Your Career Work where your ideas have impact COMPANY Allspring Global Investments™ is a leading independent ass...
- 5/31/2024 12:00:00 AM
Grant Manager
- Hill International
-
Los Angeles, CA
- Job Description Hill International is seeking a Grant Manager in Los Angeles, California Responsibilities Extensive expe...
- 5/31/2024 12:00:00 AM
USC Hotel/Catering Finance Manager
- University of Southern California
-
Los Angeles, CA
- Please review the Affirmative Action and Equal Opportunity Plan page for more details regarding your rights and obligati...
- 5/31/2024 12:00:00 AM
Financial Services Representative - Century City, CA
- Fidelity Investments, Inc.
-
Los Angeles, CA
- Financial Services Representative Have a passion for helping people? Join our team of Financial Services Representative ...
- 5/31/2024 12:00:00 AM
Enterprise Risk Officer
- BBCN Bank
-
Los Angeles, CA
- * Coordinate all enterprise risk management activities for the Bank * Assisting the Enterprise Operations Risk & Governa...
- 5/31/2024 12:00:00 AM
Acquisition Specialist, Journeyman - PAS (CGT Tactical SATCOM)
- OBXtek
-
Los Angeles, CA
- Responsibilities OBXtek is staffing for an Acquisition Specialist, Journeyman - Program Acquisition Support (PAS) (CGT T...
- 5/31/2024 12:00:00 AM
Senior Financial Analyst
- Consultative Search Group
-
Los Angeles, CA
- A global law firm consistently ranked among the top firms in the world, is seeking a Senior Financial Analyst - Partner ...
- 5/30/2024 12:00:00 AM
Income Estimation for Dividend Clerk, Sr. jobs
$51,404 to $60,727