Customer Success Manager jobs in Ohio

About Brite 

Brite Payments is a leading open banking-powered account to account (A2A) payment provider of instant payments and instant payouts. We provide a convenient transaction experience for consumers and reduce the risk in the payment process for merchants. Founded in Stockholm in 2019, Brite is committed to providing the best possible payment solution for everyone involved in a transaction.

The team behind Brite has worked with launching the first-generation of fintech companies before founding Brite. We know the market landscape, technologies, opportunities, and challenges. Now we channel all those experiences into developing modern solutions that will benefit both merchants and end-users.

Want to join us on our journey? The future is brite! 

What you will do

As a Customer Success Manager at Brite, the majority of your time will be spent with a portfolio of our existing merchants to understand their current and changing business needs, identify new opportunities for cooperation, and strengthening relationships to expand and upsell the Brite portfolio. Your focus will be the igaming vertical, taking care of some of our strategic merchants explaining the benefits of using Brite’s payment solutions in different markets and user cases. You responsibilities will include:

• Pitch the Brite product portfolio, negotiate agreements for new markets and/or brands, and manage contract renewals to ensure business relationship continuity
  
• Update our CRM tool with the latest relevant customer information, contacts and opportunities to ensure internal stakeholders have customer visibility. Use our CRM as the central repository for all customer information & reporting
  
• Regularly report & forecast on opportunities
  
• Proactively identify, plan and execute customer growth enablers
  
• Actively contribute to building a forward-looking growth plan for each merchant within your account portfolio
  
• Develop merchant business- and marketing plans to drive mutual growth and optimize consumer experience
  
• Deliver exceptional service to your merchants, representing the challenger spirit of Brite through a high integrity, high availability approach towards all partners and customers alike
  
• Work closely with our Product and Operations team to maximize merchant and consumer satisfaction.

Are you a Brite mind?

We are seeking a brite mind that thrives in dynamic business development and enjoys building lasting customer relationships, using your entrepreneurial spirit to impact the payment landscape. You're adept at navigating partner needs and bringing clarity to complex situations. With strong communication skills, you convey critical feedback and drive our agile response strategy. Thriving in a fast-paced international environment, you excel in guiding complex discussions across all organizational levels. The idea candidate will have:

• Minimum of 2 years Account Management/Customer Success Management experience in gaming
  
• Commercial experience in managing contract renewals and pricing negotiations
  
• Experience working with CRM tool
  
• Proficiency in English

Preferred skills: 

• Experience in working in e-commerce or payments.

What we offer

• An optimistic, caring, and inclusive culture where we want you to be yourself
• A dynamic, fast-paced, and innovative environment where you will have the possibility to make an impact from your first day onwards
• A flat organization, friendly colleagues, and fast decision-making
• An environment where we start small and learn fast to do big things
• A team that cares about sharing, collaborative work, and prestigelessness
• ... and you will be part of a growing team of fun and skilled people ✨

Do you want to learn more about our recruitment process? Here you can read about the hiring flow and find answers to the most frequently asked questions.

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Please apply with your CV or your LinkedIn profile. We use screening questions to streamline this recruitment process, so a personal letter is not needed.