Customer Success Manager jobs in Arkansas
The Customer Success Manager resolves client issues, researches problems, and makes recommendations for potential product enhancements or modifications. Maintains and increases sales by cultivating client relationships and meeting their operational needs. Being a Customer Success Manager may assist in the preparation of sales forecasts, quotes or negotiations. Explores various marketing channels to improve sales performance. In addition, Customer Success Manager requires a high school diploma or its equivalent. Typically reports to a manager. Being a Customer Success Manager works on projects/matters of limited complexity in a support role. Work is closely managed. Working as a Customer Success Manager typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
Recently Added Customer Success Manager jobs
Customer Success Manager
- AcreTrader
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Fayetteville, AR
FULL_TIME
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About Acres
Acres aims to be the most comprehensive, accurate, and useful mapping tool for agriculture. There are over 50 million farmland owners in the world that require a better service to explore their land. That includes using satellite imagery to discover how land has evolved, pricing land at market values through valuation algorithms, and exploring many layers of underlying agronomic information. Our team solves complex computer science problems, designs beautiful and intuitive product experiences, and improves the accuracy of our data to set the industry standard for mapping. We support a desktop and mobile application, both of which serve our growing customer base.
To be successful here, you must be inspired by our vision of making buying and selling land common, transparent, and easy and deem yourself to be a lifelong learner. We have very high expectations for ourselves, each other, and every new team member. We’re looking for high performers who go about their work with a sense of curiosity, responsibility, and a drive to make things better.
We are dedicated to the growth of our platform and the growth of our people. In an effort to best support our employees, we offer (among other benefits) unlimited PTO, medical, vision, and dental insurance, a 401k plan, and generous stock options upon hire. Studies have shown that candidates from underrepresented backgrounds often do not apply for roles if all key competencies are not met. Acres is an equal opportunity employer and recognizes that diverse teams are the strongest teams. We encourage interested individuals of all backgrounds to apply.
We’re so excited to hear what excites you.- note: AcreTrader and Acres seek qualified candidates who are eligible to work in the United States. We are unable at this time to provide any sponsorship for work authorization.
We are seeking a Customer Success Manager (CSM) to join the Acres Sales team as we pursue our vision of creating a more transparent and accessible land marketplace. As CSM, you will develop processes to improve the customer experience with Acres. From onboarding to expansion, you ensure that clients are engaged, supported, and informed through their entire experience as a paying customer, and, as a main point of contact, you will define their experience as a customer of Acres. You will build relationships with clients, analyze feedback, and collaborate with other teams to align customer experience with business goals, and you will ensure that every touchpoint along the customer journey is supported with excellence and the voice of the customer is consistently informing product, sales, and marketing decisions.
This position will report directly to the SVP of Corporate Development and work closely with the sales, marketing, and product teams. Currently a team of one, this position and team will expand as the Acres customer base expands.
Core Responsibilities
This role will be measured through NRR metrics and will play a key role managing the post sales customer lifecycle.- On-boarding and activation
- Oversee the client onboarding process by working with sales and the customer to understand the critical on-boarding components
- Provide training and resources to clients understand and utilize the company’s products
- Serve as the primary point of contact for clients, ensuring their needs are met promptly and effectively
- Renewal and retention
- Conduct regular check-ins and feedback sessions with clients to assess satisfaction and areas for improvement
- Address and resolve client issues and concerns promptly and efficiently.
- Collaborate with internal teams to troubleshoot problems and find solutions.
- Customer advocacy and referral
- Work with sales to identify which organizations are ready for expansion internally or referring externally
- Advocate for the client within the company, ensuring their needs and concerns are considered in decision-making processes.
- Minimum of 3 years of experience in SAAS client support, customer success
- Experience within the agricultural industry a major plus
- Metric-backed experience in managing NRR and customer activation through a deep understanding of a customer’s needs
- Strong organizational skills with the ability to manage multiple projects simultaneously and meet deadlines
- Excellent written and verbal communication skills.
- Analytical mindset with the ability to interpret data and derive actionable insights.
- A proactive attitude with a willingness to learn and adapt in a fast-paced startup environment.
- In-depth knowledge of Hubspot or similar CRM
- Mindset geared toward continuous improvement and efficiency
- Note: this is an onsite position in Fayetteville, AR. Candidates considering this position must be willing to relocate.
- Background in agriculture, real estate, or land brokerage
- Experience working in a technology startup environment
- Experience working in B2B sales
- note: AcreTrader and Acres seek qualified candidates who are eligible to work in the United States. We are unable at this time to provide any sponsorship for work authorization.
- 3 Days Ago
Enterprise Customer Success Manager
- SupplyPike
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Rogers, AR
FULL_TIME
- DescriptionThis is a critical client-facing role at SupplyPike. You will be the primary point of contact for our valued Enterprise customers and act as the liaison between the customer and various Sup...
- 5 Days Ago
Customer Success Manager
- Field Agent
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Fayetteville, AR
FULL_TIME
- The Customer Success Team exists to provide world-class service to our Clients. Ensuring Clients satisfaction and productivity is core to our mission. As a Customer Success Manager, you will serve as ...
- Just Posted
Customer Success Manager
- Outbound Contact
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Bentonville, AR
FULL_TIME
- An Outbound Contact Customer Success Manager (CSM) supports our customers as they transition from sales prospects to active users of our platform.CMS’s focused on customer loyalty and building close l...
- Just Posted
Manager, Customer Success
- Humana
-
Sulphur, AR
FULL_TIME
- Become a part of our caring community and help us put health first The Manager, Customer Success is responsible for member retention through active engagement with high-risk members. The Manager, Cust...
- 18 Days Ago
Harmonya-Senior Customer Success Manager - Remote
- Team8
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Bentonville, AR
FULL_TIME
- Harmonya is the all-in-one AI-powered product data enrichment, categorization, and insights platform for retailers and brands. Legacy product data lacks descriptive and diagnostic power and limits wha...
- 17 Days Ago
Customer Success Manager jobs at Popular Companies
Customer Success Manager
- FiberLight
-
Plano, TX
- Position Overview The Customer Success Specialist is a blended retention role and sales support function. This role woul...
- 6/11/2024 12:00:00 AM
Customer Success Manager
- Dealhub
-
Austin, TX
- Description DealHub is a leading provider of sales engagement and revenue optimization solutions, empowering businesses ...
- 6/11/2024 12:00:00 AM
Customer Success Manager
- Cornerstone OnDemand
-
Jacksonville, FL
- Customer Excellence Manager North America The Customer Excellence Manager is responsible for engaging with clients to dr...
- 6/10/2024 12:00:00 AM
Customer Success Manager
- Cornerstone OnDemand
-
Oklahoma City, OK
- Customer Excellence Manager North America The Customer Excellence Manager is responsible for engaging with clients to dr...
- 6/10/2024 12:00:00 AM
Customer Success Manager
- Cornerstone OnDemand
-
Honolulu, HI
- Customer Excellence Manager North America The Customer Excellence Manager is responsible for engaging with clients to dr...
- 6/10/2024 12:00:00 AM
Customer Success Manager
- recruitAbility
-
Houston, TX
- Our client is a leading provider of interactive medical education exhibits. Their mission is to promote health awareness...
- 6/10/2024 12:00:00 AM
Customer Success Manager
- Tek Experts
-
Atlanta, GA
- Overview: Were seeking a Customer Account Manager to serve as first point of contact for customer queries, supporting an...
- 6/10/2024 12:00:00 AM
Customer Success Manager
- TicketManager
-
New York, NY
- Live events are fun. Concerts, sporting events, festivals....we make lifelong memories enjoying live events with friends...
- 6/9/2024 12:00:00 AM
About Arkansas
Arkansas (/ˈɑːrkənsɔː/ AR-kən-saw)[c] is a state in the southern region of the United States, home to over 3 million people as of 2018. Its name is of Siouan derivation from the language of the Osage denoting their related kin, the Quapaw Indians. The state's diverse geography ranges from the mountainous regions of the Ozark and the Ouachita Mountains, which make up the U.S. Interior Highlands, to the densely forested land in the south known as the Arkansas Timberlands, to the eastern lowlands along the Mississippi River and the Arkansas Delta.
Arkansas is the 29th largest by area and the 33rd...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Success Manager jobs
$54,709 to $76,171