Customer Service Training Manager jobs in Wisconsin

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About Canteen:

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.

Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry.

Come for the job, stay for the career. We are Canteen.

ABOUT US

WE ARE a family of companies delivering the best in food, hospitality, and support services. As the leading foodservice and support services company in the US, we are known for our great people, great service, and great results. If you’ve been hungry and away from home, chances are you’ve tasted our delicious food and experienced our outstanding service. Our 250,000 associates work in award-winning restaurants, corporate cafes, hospitals, schools, stadiums, arenas, convention centers, museums, and much more – in all 50 states.

WE BELIEVE that each and every employee plays a key role in our growth, innovation, evolution, and legacy. We know that the next big idea can come from anyone. We encourage developing and attracting diverse expertise that differentiates us as a company as we continue to raise the bar in everything we do.

YOU ARE someone that is passionate about developing yourself and those around you. You enjoy being a part of a team that is collaborative, innovative, and driven to succeed. You are inspired to create lasting, memorable experiences for guests. You believe in delivering great service to guests, building strategic partnerships with clients, and continuing to learn and improve each day. You are flexible, adaptable, and are able to act decisively with little or no supervision.

ABOUT THE ACCELERATED MANAGER PROGRAM (AMP)
AMP is a unique combination of assessment, organizational training, and one-on-one coaching that surfaces and develops our future leaders. AMP provides new and aspiring managers with an impactful, fast-track learning opportunity focusing on management development. AMP uses a personalized approach that aims to customize learning for your unique strengths, skills, and interests. This program can be completed in 12 weeks or more, depending on your learning needs, your pace, and the goals of Canteen.

By participating in AMP, you will receive:

• Competency-based assessment to identify your leadership strengths and opportunities for development
• Custom-built, personalized learning path with experiential learning, micro-courses, and simulations
• One-on-one peer support and mentorship
• 360° evaluation of progress and development

ABOUT THIS ROLE
As a Manager in Training (MIT), you will gain preparation for a potential future role within our team leadership. Through this process, you will learn the best practices of your Compass Group sector, Canteen, and facilitate these practices within areas which may include, but are not limited to: marketing, customer service, retail, merchandising, branch operations and support services, finance, purchasing and supply chain, hiring, training, payroll, profit and loss, and more. As a MIT, you will be assigned to a training location to complete the on-site, hands-on learning portion of your onboarding and training experience while you participate, in tandem, in Compass Group’s Accelerated Manager Program (AMP). As an AMP grad, you may take on managerial assignments in operational areas such as:

• Markets & Office Snacks
• Coffee & Refreshments
• Vending
• Dining

YOU MAY HAVE

• Associate's or Bachelor's degree in business or a related field
• One year of customer service, logistics, or food service work experience or a related internship or an equivalent combination of education and experience.
• Competency in all Microsoft Office applications
• Driver’s license preferred
• Should be flexible, adaptable and have ability to act quickly with little or no supervision
• Career-minded self-starter with a can-do attitude who desires to lead and inspire groups of people
• Demonstrates financial acumen including profit and loss management, inventory and cash handling skills
• Ability to communicate effectively both written and verbally before groups, clients and/or employees
• Strong organization skills with ability to prioritize, multi-task, and meet deadlines in a changing work environment
• Possess a basic understanding of customer service and client relations

Associates at Canteen are offered many fantastic benefits.

Full-time and part-time positions offer the following benefits to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs)

About Compass Group: Achieving leadership in the foodservice industry

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Canteen maintains a drug-free workplace.

Req ID:1305981

Canteen