Customer Service Training Manager jobs in the United States

As a Customer Service/ Account Manager, your primary responsibility is to achieve agency growth, retention and service. You will help grow the agency by engaging new & current customers, and building strong relationships within the community.

You’ll work with members of a sales team focused on providing insurance and financial products that help customers protect their homes, cars, and retirement incomes, to achieve a better quality of life.

As a valued member of our team, you are eligible to enjoy the following benefits:

• Get paid to learn
• Vacation and Sick Days
• Continuous Training and Development
• Positive Work Environment with loyal management- we will treat you good!
• In 90 days, we're dedicated to guiding and supporting individuals through the process of obtaining their licenses in casualty, property, life and health.

Customer Service/ Account Manager Responsibilities:

· ABLE TO WORK IN SCHAUMBURG, IL 60173

· Service existing customers and assist with processing new insurance applications

· Enhance insurance agency reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

· Answer the phone

· Update client and policy information

· Review premium changes and verify coverage

· Welcome new customers via phone, email and text

· Contact existing clients and identify cross-sell opportunities

· Promote positive partnerships between service and sales teams

Customer Service/ Account Manager Requirements:

· Must be organized, able to multitask, and efficient

· Must be self-motivated, reliable and have a positive attitude

· PC skills

· Possess a genuine and willingness to learn and be coachable

· Excellent skills in communication and presentation

· Career changers, recent grads and experienced sales individuals encouraged to apply

Job Type:

• Full-time

Benefits:

• Paid time off

Schedule:

• Monday to Friday
• 8 hours shift
• No nights

Work Location: In person

Job Type: Full-time

Benefits:

• Paid time off

Experience level:

• 1 year
• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• In-person
• Office

Work Location: In person