Customer Service Trainer delivers training programs for customer service representatives, team leaders, and supervisors. Provides updates and details on new products, features, and service offerings. Being a Customer Service Trainer leads skill development training and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Instructs staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Trainer provides input to assess training effectiveness and define future needs. May require a bachelor's degree. Typically reports to a supervisor or manager. The Customer Service Trainer occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Customer Service Trainer typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)
EMSAR, headquartered in Austin, Texas, is a fast-growing national technical services company providing maintenance, repair and installation services to OEMs in the Healthcare, Laboratory, Self-Service Kiosk, and Critical Power sectors.
EMSAR's customer-centric model enables the Company to customize and deliver the highest quality solutions to its blue-chip and emerging client base.
EMSAR's portfolio of services includes :
GENERAL DISCUSSION OF RESPONSIBILITIES, MISSION AND STRATEGY
EMSAR is looking for an Equipment Repair Technician I. The Equipment Repair Technician I is responsible for testing and repairing electro-mechanical products assigned by work order.
This position applies knowledge of electronics and mechanical principles in determining equipment malfunctions and applies skills in restoring equipment to operation.
This role may also be assigned to other operations and / or manufacturing teams as necessary to meet customer demand.
Essential Duties and Responsibilities
DISCUSSION OF PERSONAL CHARACTERISTICS AND "FIT"
The Equipment Repair Technician I will be an integral member of the team but also must be willing and able to take direction and have a desire to learn.
The candidate must be energetic, driven and have a professional demeanor. The highest integrity is a must.
Qualifications
DISCUSSION OF QUALIFICATIONS
WORK ENVIRONMENT AND PHYSICAL DEMANDS
walk; hands to finger, handle or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Employees in this role must be able to lift up to 40 pounds unassisted.
Last updated : 2024-05-14