Customer Service Team Leader jobs in Texas

Position Summary:

Our Customer Service Agents handle both inbound and outbound calls, providing excellent customer service and call resolution. Calls include scheduling appointments, providing information, answering questions and other general customer service assistance.

The availability preferred for this role is 10a-8p (mid-day).

Duties and Responsibilities:

Handle inbound calls in a professional and efficient manner providing superior customer service.

Make outbound calls on various campaigns, as assigned, such as surveys, confirmations, and no-show appointments.

Answer incoming calls immediately while using established procedures.

Maintain minimum project standards as required by individual clients.

Responsible for answering questions and entering data into the call management system.

Maintain accuracy on all data entered.

Adhere to all quality requirements with the ability to adapt to new requirements as needed.

Handle difficult calls and complaint calls in a professional manner to ensure customer satisfaction.

Handle calls in an efficient manner, speaking clearly with an upbeat tone.

Maintain an assigned work scheduled within the attendance policy.

Promote and contribute to a positive team environment.

Adherence to company policies, process documentation and quality control processes.

Extend professional courtesy to all employees, clients and customers time and efforts.

Qualifications:

Knowledge of customer service principles, including assessing customer needs, meeting quality standards for services, and evaluation of customer satisfaction.

Excellent written communication and documentation skills

Knowledge of the content and structure of the English language including the meaning and spelling of words and rules of grammar.

Understanding of basic computer hardware, software, and general systems

Physical Requirements:

Ability to sit for long periods of time.

Repetitive movements associated with computer work.

Ability to view a computer for extended periods of time.

Lift up to 10 pounds