Customer Service Team Leader jobs in South Carolina
Customer Service Team Leader leads a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Being a Customer Service Team Leader monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Additionally, Customer Service Team Leader trains and provides support to less experienced team members. May assist manager or supervisor with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
Recently Added Customer Service Team Leader jobs
Customer Service Supervisor
- Performance Team
-
Garden, SC
FULL_TIME
-
As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us!
If you are seeking to be a part of a family, this is the place for you!
Performance Team handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money.
Role
Customer Experience includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to):- Customer channel management
- Case Management
- Customer onboarding and relationship management
- Contract and dispute management
- and more.
The management responsibilities are in addition to job specific accountabilities for objectives such as setting direction and developing business & operational areas, developing policies & practices, and implementing business plans. The planning horizon can vary from short to long term dependent on the career stage and goal achievement is typically accomplished through performance of direct and/or indirect reports.
Progression within this stream reflects acquisition of broad technical expertise, business and industry knowledge, and process and people leadership capabilities.
A colleague at this level works independently within defined boundaries and guidelines in a specific area but will need supervision and support on more complex tasks. Knowledge is required for the application of practical methods and techniques, work procedures and processes.
Solutioning is through a choice between known alternatives, within the area of expertise and the leader will evaluate the appropriateness and effectiveness of the solution.
The job requires previous work experience in a related area, or practical knowledge obtained via advanced education.
Leaders at this level manage employees day-to-day and set priorities to ensure task completion.
Salary - 60-65k per annum
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com. - 5 Days Ago
Junk Removal Team Leader
- Veterans Easy Trash Service (VETS)
-
Columbia, SC
FULL_TIME
- *VETERAN PREFERED* The ideal candidate for this position will live within 15 minutes from Columbia, SC. Great pay for reliable person who can work outdoors, enjoys physical jobs, and enjoys a new adve...
- 15 Days Ago
PT Customer Service Leader
- Food Lion
-
North Augusta, SC
FULL_TIME
- Address: USA-SC-North Augusta-135 Market DriveStore Code: Store 02666 Front End (7236235)Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve sinc...
- 2 Days Ago
PT Customer Service Leader
- Food Lion
-
Darlington, SC
FULL_TIME
- Address: USA-SC-Darlington-110 Express Lane Store Code: Store 01428 Front End (7223772) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since...
- 3 Days Ago
PT Customer Service Leader
- Food Lion
-
Lugoff, SC
FULL_TIME
- Address: USA-SC-Lugoff-610 Us Hwy #1 SouthStore Code: Store 00749 Front End (7214744)Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 19...
- 3 Days Ago
FT Customer Service Leader
- Food Lion
-
Myrtle, SC
FULL_TIME
- Address: USA-SC-Myrtle Beach-3501 Belle Terre Blvd Store Code: Store 02687 Front End (7236672) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serv...
- 4 Days Ago
Customer Service Team Leader jobs at Popular Companies
Customer Service Team Leader
- Hubbell Lighting Inc
-
Manchester, NH
- **Customer Service Team Leader** **Location:** Manchester, NH, US, 03109-5311 **Position Overview** As part of a world-c...
- 6/11/2024 12:00:00 AM
Medicare Advantage Customer Service Team Leader
- Mass General Brigham
-
Somerville, MA
- Ensures Medicare Advantage CSP guidelines and compliance with CMS regulations Identify trends within the Medicare Advant...
- 6/10/2024 12:00:00 AM
Customer Service Team Leader, Lenox Hill
- DIG Chefs-In-Training
-
New York, NY
- Customer Service Team Up to $19 - $23/hr with tips**Depending on experience Base wage before tips: $16 - 18 (+ $2-4/hour...
- 6/9/2024 12:00:00 AM
Customer Service Team Leader
- romb.co.uk
-
Kent, OH
- - Customer Service Team Leader ** Customer Service Team Leader** Description Title: Customer Service Team Leader. Locati...
- 6/8/2024 12:00:00 AM
Customer Service Team Leader
- wrencareers.com
-
- * Customer Service Team Leader ** Customer Service Team Leader** Location: Wilkes-Barre, PA Department: Customer Service...
- 6/8/2024 12:00:00 AM
Customer Service Team Leader
- AZCO Corp
-
Fairfield, NJ
- Job Description Job Description Do you like to help people find solutions to their problems? Our customers contact us wi...
- 6/8/2024 12:00:00 AM
Chick-fil-A Customer Service Team Leader
- Chick-fil-A
-
South Plainfield, NJ
- Description Chick-fil-A Customer Service Team Leader Chick-fil-A South Plainfield, NJ Chick-fil-A South Plainfield is hi...
- 6/8/2024 12:00:00 AM
Operations Customer Service Team Leader
- workingatdllgroup.com
-
Des Moines, IA
- ** Our Organization** DLL is not your average financial services company. In fact, were above average in almost every wa...
- 6/7/2024 12:00:00 AM
About South Carolina
South Carolina (/ˌkærəˈlaɪnə/ (listen)) is a state in the Southeastern United States and the easternmost of the Deep South. It is bordered to the north by North Carolina, to the southeast by the Atlantic Ocean, and to the southwest by Georgia across the Savannah River.
South Carolina became the eighth state to ratify the U.S. Constitution on May 23, 1788. South Carolina became the first state to vote in favor of secession from the Union on December 20, 1860. After the American Civil War, it was readmitted into the United States on June 25, 1868.
South Carolina is the 40th most extensive and 23...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Team Leader jobs
$54,370 to $71,211
Most Popular Cities in South Carolina for Customer Service Team Leader Jobs
What does a Customer Service Team Leader do?
Customer Service Team Leader in Knoxville, TN
NEW and EXCITING role for one of our TOP clients who are looking for an Online Customer Service Advisor Team leader, to join the team on a permanent basis.
January 05, 2020
Customer Service Team Leader in Kansas City, MO
We are searching for an experienced Customer Service Team Leader.
January 13, 2020
Customer Service Team Leader in Battle Creek, MI
More importantly you will need a flexible and ‘can do’ attitude, with a true desire to learn and be at your best when supporting and developing the team.
January 23, 2020