Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Job Summary:
We are seeking an outgoing and dependable individual to provide Front Desk Customer Service as part of our star-quality team! The ideal candidate will be responsible for providing exceptional customer service and support to our clients. This position requires strong communication skills and the ability to handle inquiries and resolve issues in a professional manner.
Responsibilities:
- Respond to customer inquiries via phone, email, and face-to-face conversations
- Assist customers with product information, pricing, and availability
- Process orders and credits efficiently
- Provide solutions to customer issues with a focus on customer satisfaction
- Conduct data entry tasks accurately and in a timely manner
- Analyze customer feedback to improve service quality
- Communicate effectively with other departments as necessary
-Other projects as assigned
Experience:
- At least one year previous experience in customer service or related field
- Strong communication skills in English; bilingual in Spanish is preferred
- Ability to effectively communicate with customers and colleagues
- Proficiency in data entry and CRM software
- Experience with answering and routing incoming calls
High Country Linen has proudly been serving our community for over 93 years! This position offers the opportunity to work in a dynamic environment where your contributions make a difference. If you are a motivated individual with a passion for customer service, we encourage you to apply by emailing and providing your resume to admin@highcountrylinen.com.