Customer Service Supervisor jobs in Texas

At General Dynamics Land Systems has an opportunity for an experienced leader to lead a team that will put our Customer at the center of everything we do. Our commitment to protect and enable the men and women who serve, drives us to develop products and systems that give them a clear advantage for mission success. We are looking for passionate individuals to help us deliver innovative, unique solutions to our Customers.

• Supervise a workforce of direct hire and contractor personnel, scheduling of manpower, work load, and priorities to support business requirements
• Engage in constant communication with customer (internal and external), management, and personnel to ensure requirements are met in a timely manner
• Plan/supervise material fielding/warehouse operations (vehicle and assigned equipment) as indicated by USG schedule/adhoc fielding.
• Maintain 100% accountability of assigned equipment; to include preparing and submitting LTDD documentation as required for broken equipment.
• Maintain calibration; ensure all equipment requiring calibration are maintained in a mission ready status.
• Manage assets to ensure supplies are issued in a manner that will cause a continuous flow of material as required
• Supervise repair/supply activities in order to streamline flow of materials to workforce
• Direct the maintenance steps to accomplish repairs including disassembling, removing and replacing worn/ damaged/defective part(s), adjusting, reassembling, testing, and using applicable technical documentation.
• Complete maintenance and administrative forms and other paperwork related to performance of duties
• Participate in logistical meetings and provide insight for paths forward in support rendered
• Supervise vehicle De-processing, Depot Re-Cycle Float (DRCF) or Retrofit operations IAEW established processes and procedures.
• Supervise troubleshooting and correct malfunctions in automotive systems (driveline and suspension), electrical, pneumatic, hydraulic, and FUPP utilizing manual troubleshooting procedures (MTPs), common and special tools and applicable technical documentation.
• Perform individual and collective counseling to employees on a regular basis
• Ensure continuous improvement and compliance to ISO, Environmental Health & Safety (EHS), Lean Six Sigma, and Whole Systems Business Model, (WSBM).
• Other duties as assigned
  
  

• Must have 3 to 5 years related work experience with leadership or supervisory experience.
• Active Secret Security clearance.
• Associates degree from an accredited school in a related business or technical discipline required.
• Experience directly related to position such as leading/supervising personnel in a maintenance environment, strong hands-on experience in fielding operations are required.
• Strong interpersonal skills, ability to communicate (verbal and written).
• Strong supervisory skills, with ability to teach, coach, mentor and identify/ develop talent.
• Candidates should be able to obtain and maintain a US Passport/Visa, and a corporate credit card for travel purposes.
• Computer literate, must be capable of using MS suite of Office software (Word, Excel, and PowerPoint). Should be familiar with web access/internet connections, Lotus Notes is desirable.
• Ability to manage electronic files, archive, and retrieve upon request.
• Travel to remote CONUS/OCONUS locations on short notice to support operations for long or short-term durations.
• Must meet and maintain ASR requirements.
• Must be able to successfully pass and maintain NACI background to obtain CAC (common access card).
• FSR certification is preferred, but not required.