Customer Service Supervisor jobs in Maryland
Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Customer Service Supervisor jobs
Customer Service Supervisor
- Wawa, Inc.
-
Bowie, MD
FULL_TIME
-
Job Description
The Customer Service Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. The Customer Service Supervisor will assist store management in customer service, product availability, safety, shift management, and vendor care. The Customer Service Supervisor will work in support of the store management team to ensure customer satisfaction (including store conditions), maximize sales, and achieve established goals. Where applicable, this position will assist the management team with managing the fuel offer.
Principal Duties:- Ensure exceptional customer service is being delivered. Respond to and resolve customer inquiries and solicit customer feedback and input. Respond to and resolve customer inquiries in a courteous and timely manner.
- Participate with the store management team to improve store performance in areas of sales, controllable expenses, merchandising, marketing, associate retention and associate training and make appropriate recommendations to store management regarding the same.
- Provide direction, motivation, and coaching for associates during the shift.
- Ensure the 24/7 execution of all customer service programs and processes.
- Ensure execution of established safety, security, quality, and store operations policies, procedures and practices. Responsible for all cash processes which also include deposit preparation, lottery, gift cards, and checks where applicable.
- Complete cash and lottery processes.
- Responsible for maintaining accurate article level inventory to maximize sales; perform cycle counts and orders.
- Check in vendors.
- Recognize associates and celebrate accomplishments.
- Ability to work well individually as well as in a team environment
- Excellent oral and written communication skills
- Excellent customer service skills
- Ability to work with little or no supervision
- Excellent relationship building and leadership skills
- Detail oriented and excellent organizational skills
- Ability to defuse issues using de-escalation and problem solving techniques
- Proven self-starter with demonstrated ability to make decisions
- Ability to learn and utilize the store’s technology
- Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly
- Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing
- Must be able to lift and carry up to 35 lbs
- Must have reliable transportation
- Must be at least 18 years old to be considered for this role
- Ability to direct others and prioritize tasks
- High School Diploma or GED equivalent
- Ability to work 35 – 40 hours per week
- Experience effectively implementing change and demonstrated results in execution
- Flexible availability which may include all shifts, weekends, and holidays, based on business needs
- Leadership experience required, leadership experience in a fast-paced retail, food service environment preferred
- Experience training, sales building, management of expenses, and food service menu planning
- Experienced in all areas of store operations, including foodservice
- Experience leading, developing and selecting teams preferred
- Proven and consistently demonstrated skills in the following:
- Exceptional Customer Service
- Relationship Building
- Effective Communication
Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision. - Just Posted
Customer Service Supervisor
- Howard County Library System
-
Columbia, MD
FULL_TIME
- DescriptionYou lead a team of extraordinary people who are the heart of the Central Branch. You guide them as they get to know our diverse community, provide extraordinary service, and make the magic ...
- 2 Days Ago
Customer Service Supervisor
- Wawa, Inc.
-
White Plains, MD
FULL_TIME
- Job DescriptionThe Customer Service Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. The Customer Service Supervisor will assist stor...
- 2 Days Ago
Customer Service (Vending) Supervisor
- Diag Partners
-
Glen Burnie, MD
FULL_TIME
- Duties & Responsibilities: Maintain superior customer relationships by customer visits, excellent customer service, etc. Constant recruitment in order to serve our customers effectively and efficientl...
- 30 Days Ago
Customer Service Supervisor
- Brody Brothers Pest Control
-
Owings Mills, MD
FULL_TIME
- Job Description: Brody Brothers is hiring a Customer Service Supervisor (CSR Team Lead) for our Owings Mills office. If you have a calm demeanor, prior call-center supervisory experience, and thrive i...
- 10 Days Ago
Customer service supervisor
- Wawa Inc. (210515330)
-
Waldorf, MD
FULL_TIME
- Description The Customer Service Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. The Customer Service Supervisor will assist store m...
- 11 Days Ago
Customer Service Supervisor jobs at Popular Companies
Customer Service Supervisor
- Comprehensive Logistics Co Inc
-
- ** Customer Service Supervisor** **Job Category****:** CLI Jobs **Requisition Number****:** CUSTO02712 Showing 1 locatio...
- 6/2/2024 12:00:00 AM
Customer Service Supervisor
- Floor & Decor
-
- ** Customer Service Supervisor** * Moorestown, New Jersey PURPOSE This position is responsible for the creative workflow...
- 6/2/2024 12:00:00 AM
Customer Service Supervisor
- Floor & Decor Holdings, Inc.
-
Huntsville, AL
- PURPOSE This position is responsible for the creative workflow process for cashiering, handling product returns, perform...
- 6/1/2024 12:00:00 AM
Customer Service Supervisor
- Floor & Decor Holdings, Inc.
-
Lexington, KY
- PURPOSE This position is responsible for the creative workflow process for cashiering, handling product returns, perform...
- 5/31/2024 12:00:00 AM
Customer Service Supervisor
- Floor & Decor
-
Bakersfield, CA
- ** Customer Service Supervisor** * Bakersfield, California, 93307 PURPOSE This position is responsible for the creative ...
- 5/31/2024 12:00:00 AM
Customer Service Supervisor
- LA Police Gear
-
Valencia, CA
- Job Description Job Description Job Summary: A back up supervisor to the customer service department processes orders in...
- 5/30/2024 12:00:00 AM
Retail Customer Service Supervisor
- PetSmart
-
Weatherford, TX
- PetSmart does Anything for Pets and Everything for You –JOIN OUR TEAM! Retail Customer Service Supervisor About Life at ...
- 3/4/2024 12:00:00 AM
Retail Customer Service Supervisor
- PetSmart
-
Mansfield, TX
- PetSmart does Anything for Pets and Everything for You –JOIN OUR TEAM! Retail Customer Service Supervisor About Life at ...
- 3/4/2024 12:00:00 AM
About Maryland
Maryland (US: /ˈmɛrələnd/ (listen) MERR-əl-ənd) is a state in the Mid-Atlantic region of the United States, bordering Virginia, West Virginia, and the District of Columbia to its south and west; Pennsylvania to its north; and Delaware to its east. The state's largest city is Baltimore, and its capital is Annapolis. Among its occasional nicknames are Old Line State, the Free State, and the Chesapeake Bay State. It is named after the English queen Henrietta Maria, known in England as Queen Mary.
Sixteen of Maryland's twenty-three counties border the tidal waters of the Chesapeake Bay estuary and...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Supervisor jobs
$72,219 to $96,493
Most Popular Cities in Maryland for Customer Service Supervisor Jobs
What does a Customer Service Supervisor do?
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