Customer Service Supervisor jobs in Florida

Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Sr. Customer Service Representative - Tampa, FL
  • Signode -Sr. Customer Service Representative
  • Tampa, FL FULL_TIME
  • Sr. Customer Service Representative - Tampa, FL

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    Description/Job Summary

    About Signode:

    With over $2B in revenue, 80 manufacturing facilities across 6 continents and over 9,000 employees worldwide, Signode is a leading manufacturer of a broad spectrum of transit packaging consumables, tools, software, and equipment that optimize end-of-line packaging operations and protect products in transit. Signode brings this extensive product portfolio together under hundreds of trusted brands to offer complete transit packaging solutions to its customers.

    We produce strap, stretch and protective packaging. We also manufacture packaging tools and equipment used to apply the bulk packaging materials. These commercial packaging products are used to pack, bundle, unitize, protect and secure goods during warehousing and transit. Our company is a  materials, processes and automation technology that have revolutionized the sector.

    Headquartered in Tampa, Florida, we are proud to be the Transit Packaging Division of Crown Holdings, Inc. We are excited to go to market as Signode and to share the portfolio of products, services and capabilities that make us the world’s premier end-of-line packaging company.

    Benefits:

    Signode offers a comprehensive benefits package to full-time employees, which includes health, dental, vision, 401k, paid time off, life insurance, wellness perks, and more. Benefits begin the month following the hire date.

    Salary: 

    $20-$27

    Summary

    Provide a world class customer service experience for customers, field service technicians and salespeople. This includes entering and monitoring orders, ensuring customer’s disputes are addressed in a timely, efficient, and accurate manner to improve service level, and completing customer specific reports. This role collaborates with the Field, Commercial, Financial, and Supply Chain teams to ensure the customer’s expectations are being met, while striving to meet Signode’s mission and maintaining our values. The Senior CSR will manage orders that require greater attention to processing while coaching, mentoring, and assisting the Customer Service Representatives.

    Essential Functions

    • Answer incoming requests, via tickets, phone calls and Teams messages, courteously and consistently using established guidelines.
    • Accurately and efficiently manage the sales order entry process from multiple sources (EDI, email, phone, web shop, etc.) as it relates to account number (ship-to/sell-to), price, terms of sale, product, and quantity.
    • Actively review open orders daily to proactively resolve orders pending release or confirmation.
    • Maintain appropriate records and documentation for customer service and audit purposes.
    • Communicate with customers to keep them aware of updates, changes, delays, and other information deemed important to them.
    • Investigate and resolve billing concerns by tracking shipments, researching price differences and entering return authorizations for approval, quoting special parts prices, and following up on credit hold orders.
    • Maintain backorder reports for highlight accounts.
    • Invoice orders that are unable to close automatically and review error report.
    • Monitor phone/staff coverage and lunches to ensure adequate staffing.
    • Run and distribute drop ship PO report.
    • Close return authorizations to generate credit memos.
    • Work closely with Warehouse, Purchasing and Accounting to invoice orders in a timely manner.
    • Coach, mentor, and assist the Customer Service Representatives.
    • Provide problem solving and continuous improvement by removing barriers that impact product quality, support, or on-time delivery and customer satisfaction.
    • First point of contact for outside departments with high priority customer concerns.

    Position Qualifications

    Education: High School Diploma or GED required.  Associates’ degree in Business or related field preferred.

    Experience: 5 years of previous customer service. Demonstrated ability to establish and sustain beneficial relationships with customers by mobilizing internal resources to achieve commitments and resolving customer issues. Proficiency in Microsoft Office (Excel, Word, etc.). ERP experience required.  Ticketing system experience, a plus.


    Functional Success Drivers: Possessing these certain competencies are what we require for an individual to be successful in this role.

    • Problem Solving
    • Detail Orientated
    • Interpersonal Savvy
    • Energy
    • Communication
    • Learning on the Fly

    Reasonable Accommodation Statement

    To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  Reasonable Accommodations may be made to enable qualified individuals with disabilities.

    The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

    Signode Industrial Group, LLC is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

  • 1 Month Ago

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Front Desk Associate - Customer Service
  • Customer Service - Fred Astaire Dance Studios
  • Miami, FL PART_TIME
  • Do you enjoy making others smile, helping those around you, organization and working in a fast-paced environment? If so, this might be the job for you. This role is critically important to the studio,...
  • 21 Days Ago

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Appliance Service Technician - Sydney
  • Fisher & Paykel Customer Services Pty Ltd
  • Sydney, FL FULL_TIME
  • The Role The Role Fisher & Paykel is an iconic Australasian brand, a global company with a strong local heritage. Our origins inspire our culture of curiosity and passion to develop solutions designed...
  • 17 Days Ago

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Appliance Service Technician
  • Fisher & Paykel Customer Services Pty Ltd
  • Sydney, FL FULL_TIME
  • The Role Fisher & Paykel is an iconic New Zealand brand, a global company with a strong local heritage. Our origins inspire our culture of curiosity and passion to develop solutions designed around pe...
  • 17 Days Ago

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Customer Service Supervisor
  • Quest Health Solutions LLC
  • Springs, FL FULL_TIME
  • DescriptionAbout Us:At Quest Health Solutions, we are dedicated to providing exceptional customer service and ensuring a positive patient experience. As a customer service/patient experience specialis...
  • 3 Days Ago

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Customer service supervisor
  • Wawa Inc. (210515330)
  • Lauderdale, FL FULL_TIME
  • Description The Customer Service Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. The Customer Service Supervisor will assist store m...
  • 3 Days Ago

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Customer Service Supervisor
  • Floor & Decor Holdings, Inc.
  • Huntsville, AL
  • PURPOSE This position is responsible for the creative workflow process for cashiering, handling product returns, perform...
  • 6/11/2024 12:00:00 AM

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Customer Service Supervisor
  • Empire Auto Parts
  • Totowa, NJ
  • Job Summary: The Customer Service Supervisor is a key link between the company and its customer base of collision repair...
  • 6/9/2024 12:00:00 AM

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Customer Service Supervisor
  • McKesson Corporation
  • Fort Worth, TX
  • Effective Date: February 22, 2017 . **Your Consent** *Google Analytics* We may use Google Analytics to measure how you i...
  • 6/9/2024 12:00:00 AM

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Customer Service Supervisor
  • Floor & Decor
  • Sacramento, CA
  • Pay Range $16.50 - $24.70 PURPOSE This position is responsible for the creative workflow process for cashiering, handlin...
  • 6/9/2024 12:00:00 AM

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Customer Service Supervisor
  • Floor & Decor
  • Mesquite, TX
  • PURPOSE This position is responsible for the creative workflow process for cashiering, handling product returns, perform...
  • 6/9/2024 12:00:00 AM

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Customer Service Supervisor
  • LA Police Gear
  • Valencia, CA
  • Job Description Job Description Job Summary: A back up supervisor to the customer service department processes orders in...
  • 6/9/2024 12:00:00 AM

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Customer Service Supervisor
  • Floor & Decor
  • Salt Lake City, UT
  • ** Customer Service Supervisor** * Salt Lake City, Utah, 84115 PURPOSE This position is responsible for the creative wor...
  • 6/9/2024 12:00:00 AM

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Retail Customer Service Supervisor
  • PetSmart
  • Dubuque, IA
  • PetSmart does Anything for Pets and Everything for You –JOIN OUR TEAM! Retail Customer Service Supervisor About Life at ...
  • 3/4/2024 12:00:00 AM

Florida (/ˈflɒrɪdə/ (listen); Spanish for "land of flowers") is the southernmost contiguous state in the United States. The state is bordered to the west by the Gulf of Mexico, to the northwest by Alabama, to the north by Georgia, to the east by the Atlantic Ocean, and to the south by the Straits of Florida. Florida is the 22nd-most extensive (65,755 sq mi or 170,300 km2), the 3rd-most populous (21,312,211 inhabitants), and the 8th-most densely populated (384.3/sq mi or 148.4/km2) of the U.S. states. Jacksonville is the most populous municipality in the state and the largest city by area in th...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Supervisor jobs
$66,717 to $89,142

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