Customer Service Manager manages a team or unit of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Being a Customer Service Manager monitors and measures service metrics and utilize to develop standards, improvements, or changes to process. Makes recommendations for changes to products or services based on customer feedback and requests. Additionally, Customer Service Manager typically requires a bachelor's degree or equivalent. Typically reports to a director. The Customer Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
ENTRY-LEVEL POSITION TO BE TRAINED TO PROMOTE WITHIN
Affiliated Fire Systems, Inc. is searching for an ASSISTANT FIRE ALARM SYSTEM INSPECTOR for our commercial fire alarm company. For this entry-level position, Affiliated is looking for a responsible, professional & courteous individual with an excellent attitude and a desire for advancement.
The assistant fire alarm inspector will be working together with a lead inspector in providing comprehensive testing & inspection of conventional and computer-based fire alarm systems for our customers throughout the Chicagoland area. Our customers consist of hospitals, high-rises, hotels, office buildings, colleges, school districts, etc. Affiliated will be looking to advance from this position the most capable, ambitious, and professional individuals. There will be a potential for overtime hours paid at time and a half over 40 hours.
Please call and leave a voicemail for David Jackson during the business hours of M-F (8 am-5 pm) at (630) 434-7900 to potentially arrange an interview.
Job Benefits:
Job Requirements:
On-the-job training will be provided along with online classes.
Affiliated is the largest authorized distributor of Gamewell/FCI by Honeywell fire alarm products in the Chicagoland Area. At Affiliated, you will become a member of our team striving for customer satisfaction and ethics in our work quality while maintaining a friendly and professional environment. As with our customers, we have a strong commitment to our employee's satisfaction.
If you are interested in this position and joining our team, please call and leave a voicemail for David Jackson during the business hours of M-F (8 am-5 pm) at (630) 434-7900 to potentially arrange an interview.'
'
Work Location:
Work Remotely
Job Type: Full-time
Pay: From $37,440.00 per year
Benefits:
Schedule:
Work Location: Multiple locations