Customer Service Director jobs in New Jersey
Customer Service Director directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Develops service level standards focused on reducing response times and providing high customer satisfaction. Being a Customer Service Director establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. Implements systems to capture and report on service metrics, including any customer feedback or trends in product or service issues. Additionally, Customer Service Director manages resource decision-making and planning. Aligns customer service activities and initiatives to support and enhance the objectives of the organization. Requires a bachelor's degree or equivalent. Typically reports to top management. The Customer Service Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Customer Service Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Recently Added Customer Service Director jobs
- IT Customer Service - POST
-
Newark, NJ
FULL_TIME
-
Job title: Senior Systems AWS Devloper
Location: Newark, NJRequired skills:· 5 years of experience as a Systems Analyst or similar role, with a focus on customer-facing applications and trip planner systems within the transportation industry.·
Strong proficiency in programming languages such as C#, Python, or JavaScript, with experience in full-stack development preferred.·
Excellent written, verbal skills are required.·
Experience with Docker and Kubernetes.
Having used ECS or EKS in the past is a plus.·
Proficiency in at least one language from our stack: C#, .net, python· Strong notions of security best practices (e.g. using IAM Roles, KMS, etc.).·
Experience with monitoring solutions such as CloudWatch,
Prometheus, and the ELK stack.·
Previous exposure to large-scale systems design.·
Ability to troubleshoot distributed systems.·
Knowledge of writing infrastructure as code (IaC) using CloudFormation or Terraform.· Experience with building or maintaining cloud-native applications.·
Past experience with the serverless approaches using AWS Lambda is a plus.
For example, the Serverless Application Model (AWS SAM).·
Knowledge of software development life cycle (SDLC) and project management principles.· Solid understanding of software development methodologies, design patterns, and best practices.·
Familiarity with web development frameworks and technologies such as AngularJS, ReactJS, or Node.js.·
Excellent analytical and problem-solving skills, with the ability to translate complex requirements into technical solutions.·
Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
Regards,
Hameed Shaikh
SpikeIT Global Solutions, Inc.
Phone: 732-743-8526
Email: hameed.s@spikeitglobal.com
Web: www.spikeitglobal.com
Job Type: Full-time
Schedule:
- 8 hour shift
Experience:
- AWS Lambda: 3 years (Required)
- ECS: 3 years (Required)
Ability to Relocate:
- Newark, NJ 07102: Relocate before starting work (Required)
Work Location: In person
- 4 Days Ago
- IT Customer Service - POST
-
Newark, NJ
CONTRACTOR
- Job title: Project Manager - Information Technology (Newark Light Rail Project Lead)Location: Newark, NJJob summary: * NJ State Client Innovation seeks a Project Manager for the Connected Assets proje...
- 11 Days Ago
- IT Customer Service - POST
-
Trenton, NJ
CONTRACTOR
- Need a BA with Help Desk, Customer Service, Analysis, and Testing experience to work in a Help Desk support role to work on provisioning user access to Judiciary applications.Position is Hybrid; 2 Day...
- 18 Days Ago
- Atlas Copco Compressors LLC -North America Customer Center
-
Newark, NJ
FULL_TIME
- Service Technician, Compressor Technique- Newark, NJ Functional area: Service Country: United States City: Newark, NJ Company name: Atlas Copco Compressors LLC Date of posting: Apr 2, 2024 Passionate ...
- 1 Month Ago
- Atlas Copco Compressors LLC -North America Customer Center
-
Clifton, NJ
FULL_TIME
- Service Technician, Compressor Technique-Clifton, NJ Functional area: Service Country: United States City: Clifton, NJ Company name: Atlas Copco Compressors LLC Date of posting: Apr 10, 2024 Passionat...
- 24 Days Ago
- Verizon
-
Basking Ridge, NJ
FULL_TIME
- When you join VerizonVerizon is one of the world’s leading providers of technology and communications services, transforming the way we connect around the world. We’re a human network that reaches acr...
- 19 Days Ago
Customer Service Director jobs at Popular Companies
- Grnwilmington
-
New York, NY
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- Apar Technologies
-
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- Shop LC
-
Austin, TX
- CUSTOMER SERVICE DIRECTOR Shop LC is seeking an experienced and dynamic individual to join our team as a Customer Servic...
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- MCI Military Recruitment
-
Wichita, KS
- POSITION OVERVIEW: MCI is seeking an experienced Insurance Call Center Customer Service Director experienced in Property...
- 6/8/2024 12:00:00 AM
- MCI Military Recruitment
-
Dallas, TX
- POSITION OVERVIEW: MCI is seeking an experienced Insurance Call Center Customer Service Director experienced in Property...
- 6/8/2024 12:00:00 AM
- MCI Careers
-
Wichita, KS
- LOCATION: Wichita, KS JOB TYPE: Full-Time PAY TYPES: Salary + Bonus SALARY: Commensurate BENEFITS & PERKS: MANAGEMENT: P...
- 6/8/2024 12:00:00 AM
- Forum Group Connecticut, LLC
-
Darien, CT
- Client Services Director needed for Startup FinTech Investment Platform in Norwalk, CT. Our client provides a one of a k...
- 6/8/2024 12:00:00 AM
- Launch Consulting Group
-
Chicago, IL
- Be a part of our success story. Launch offers talented and motivated people the opportunity to do the best work of their...
- 6/7/2024 12:00:00 AM