Customer Retention Representative jobs in Maryland
Customer Retention Representative processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Representative offers discounts or special deals as needed and within pre-established limits. Requires a high school diploma or equivalent. Additionally, Customer Retention Representative typically reports to a supervisor or manager. The Customer Retention Representative may require 0-1 year of general work experience. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. (Copyright 2024 Salary.com)
Recently Added Customer Retention Representative jobs
Business Retention and Sales Representative
- Comcast
-
Various, MD
FULL_TIME
-
We're expanding our Comcast team and seeking Business Retention and Sales Representatives who thrive in sales environments and are driven to maximize their earnings through telesales efforts. Join our team as we seek experienced individuals to drive success in a fully remote capacity! Here's why Comcast is the employer of choice:
Business Retention and Sales Representatives Benefits- Benefit packages effective on day 1 - Eligible to enroll in medical, dental, vision
- 401k available after 90 days
- Paid training
- Free Comcast/Xfinity courtesy services (cable, high speed internet, etc.) * (Must be in a Comcast serviceable area)
- Paid time-off (PTO), Paid vacation, flex time, and floating holidays; generous PTO package after first 90 days of employment
- Tuition Reimbursement (where applicable)
- Discounts on Comcast/Xfinity Voice, OnDemand, and Personal Security Services (PSS)
Business Retention and Sales Representatives Compensation- Total Target Compensation (Base Pay of 15.80-$20.19/hr plus 20k Targeted Commission)
- Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.
- Disclaimer: Starting rate will vary and is dependent on several factors, including your city/state of residence. Comcast follows all local and state regulations/laws regarding minimum wage.
Remote Flexibility: This role offers full remote work opportunities, allowing you to excel from the comfort of your home. Occasional in-person trainings, team-building activities, and meetings ensure a balanced work experience. This role is available to candidates living in Massachusetts, New Hampshire, Delaware, New Jersey, Pennsylvania, Virginia, D.C. or Connecticut.
As a Business Retention and Sales Representatives you will be Responsible for supporting Comcast Business Services in their efforts to retain our existing customer base requesting disconnect of service. You will be expected to Empathize with clients, help them resolve outstanding issues and renegotiates the terms of their agreement.
Responsibilities:- Uses active listening, empathy and assumes ownership of customer issues through to resolution.
- Communicates a professional sense of urgency, with various departments, to rectify customer issues.
- Minimizes fall out by strategically offering product bundles and price points that meet the needs of the customers' budget and business applications and expands their product mix with Comcast.
- Meets or exceeds budgeted retention goals for all product lines.
- Demonstrates strong problem solving and communications skills.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Qualifications:- High school diploma or equivalent
- Minimum 1-2 years of commission-driven sales experience
- Demonstrated ability to work independently and remotely
- Reliable internet connection with a minimum 100 Mbps speed
- Home office setup meeting specified requirement
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.
Comcast in an EOE/Veterans/Disabled/LGBT employer
Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
#ComBizNEDAll - 7 Days Ago
Senior Customer Retention Specialist (Work from Home)
- Varsity Tutors
-
Baltimore, MD
FULL_TIME
- Overview: Varsity Tutors, a Nerdy company, is looking for Senior Retention Specialists based in the USA to join our team! Varsity Tutors is transforming how people learn with new and innovative techno...
- 1 Day Ago
Security Controls Assessor
- CVP (Customer Value Partners)
-
Baltimore, MD
FULL_TIME
- Job DescriptionCVP is an award-winning healthcare and next-gen technology consulting firm recognized for excellence and innovation in the solutions we have provided our clients across healthcare, nati...
- 2 Days Ago
Senior Graphic Designer
- CVP (Customer Value Partners)
-
Suitland, MD
FULL_TIME
- Job DescriptionCVP assists federal civilian agencies with the implementation of large-scale marcomms initiatives. We are looking for a Senior Graphic Designer to support our growing strategic marketin...
- 6 Days Ago
Senior Graphic Designer - TS/SCI
- CVP (Customer Value Partners)
-
Suitland, MD
FULL_TIME
- Job DescriptionCVP assists federal civilian agencies with the implementation of large-scale marcomms initiatives. We are looking for a Senior Graphic Designer to support our growing strategic marketin...
- 6 Days Ago
Customer Representative
- Numa Management Associates, LLC
-
Columbia, MD
OTHER
- Company DescriptionNuma Management Associates, LLC is a management consulting firm in Columbia, MD. We are a reliable source for staff support and management services.Job DescriptionOur company is see...
- Just Posted
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Bilingual Customer Retention Representative - Remote
- PREMIER
-
Sioux Falls, SD
- Location: Sioux Falls, SD Shift: Various shift options available Job Status: Full-Time and Part-Time Pay: $17.00-$18.90/...
- 6/12/2024 12:00:00 AM
Customer Retention Specialist
- VAYAN GROUP, LLC
-
Sterling Heights, MI
- Job Description Job Description Job Description for Customer Retention Specialist: Vayan Group “Vayan” is a leading prov...
- 6/12/2024 12:00:00 AM
Customer Retention Representative
- Globe Life Inc.
-
McKinney, TX
- Customer Retention Representative Primary Duties & Responsibilities About the Company About the Job Globe Life Inc. has ...
- 6/11/2024 12:00:00 AM
Part-Time - Customer Retention Representative
- Globe Life Inc.
-
McKinney, TX
- Part-Time - Customer Retention Representative Primary Duties & Responsibilities The Customer Retention Department is res...
- 6/11/2024 12:00:00 AM
Customer Relationship Specialist IIS
- Finance of America
-
Charlotte, NC
- ** Customer Relationship Specialist IIS** **Job Category****:** Operations **Requisition Number****:** CUSTO003370 Showi...
- 6/10/2024 12:00:00 AM
Customer Retention Representative (Remote)
- Rentokil
-
Phoenix, AZ
- Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! W...
- 6/9/2024 12:00:00 AM
Customer Retention Specialist
- Kings III Emergency Communications
-
Coppell, TX
- Job Type Full-time Description Customer Retention Specialist Top 100 Workplace in Dallas: Kings III is honored to have b...
- 6/9/2024 12:00:00 AM
Customer Retention Representative
- Cox Communications, Inc.
-
Oklahoma City, OK
- Youll take calls from customers who are considering downgrading or disconnecting, listening to their concerns and steeri...
- 6/8/2024 12:00:00 AM
About Maryland
Maryland (US: /ˈmɛrələnd/ (listen) MERR-əl-ənd) is a state in the Mid-Atlantic region of the United States, bordering Virginia, West Virginia, and the District of Columbia to its south and west; Pennsylvania to its north; and Delaware to its east. The state's largest city is Baltimore, and its capital is Annapolis. Among its occasional nicknames are Old Line State, the Free State, and the Chesapeake Bay State. It is named after the English queen Henrietta Maria, known in England as Queen Mary.
Sixteen of Maryland's twenty-three counties border the tidal waters of the Chesapeake Bay estuary and...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Retention Representative jobs
$35,870 to $46,373
Most Popular Cities in Maryland for Customer Retention Representative Jobs
What does a Customer Retention Representative do?
Customer Retention Representative in Shreveport, LA
The Client Experience Group will build customer loyalty by using personal touchpoints, offering unique experiences, and communicating clearly and effectively.
January 16, 2020
Customer Retention Representative in Middlesex, NJ
Identify and resolves customer issues through creative sales techniques.
December 03, 2019
Customer Retention Representative in Grand Rapids, MI
The Customer Retention Representative is role is a highly consultative retention sales opportunity, operating in a call center environment.
December 27, 2019