Customer Retention Manager jobs in Kentucky

About Signode:

With over $2B in revenue, 80 manufacturing facilities across 6 continents and over 9,000 employees worldwide, Signode is a leading manufacturer of a broad spectrum of transit packaging consumables, tools, software, and equipment that optimize end-of-line packaging operations and protect products in transit. Signode brings this extensive product portfolio together under hundreds of trusted brands to offer complete transit packaging solutions to its customers.

We produce strap, stretch and protective packaging. We also manufacture packaging tools and equipment used to apply the bulk packaging materials. These commercial packaging products are used to pack, bundle, unitize, protect and secure goods during warehousing and transit. Our company is a  materials, processes and automation technology that have revolutionized the sector.

Headquartered in Tampa, Florida, we are proud to be the Transit Packaging Division of Crown Holdings, Inc. We are excited to go to market as Signode and to share the portfolio of products, services and capabilities that make us the world’s premier end-of-line packaging company.

Benefits:

Signode offers a comprehensive benefits package to full-time employees, which includes health, dental, vision, 401k, paid time off, life insurance, wellness perks, and more. Benefits begin the month following the hire date.

Salary: 

$105,000-$120,000

• This position is eligible to participate in the Signode annual bonus program with a target of 10% of base salary.

Summary

The Operations Manager is responsible for overseeing and coordinating the day-to-day operations of the organization. This role plays a crucial part in ensuring the organization's efficiency, productivity, and the achievement of its objectives.

Essential Functions

• Manage and lead a team of staff, including recruitment, training, and performance evaluations.
• Foster a positive and collaborative work environment to enhance team productivity.
• Develop and implement operational strategies and plans to achieve the organization's goals.
• Monitor key performance indicators (KPIs) to assess and improve operations.
• Analyze existing processes and identify areas for improvement.
• Implement process enhancements to increase efficiency and reduce costs.
• Allocate and manage resources, including personnel, equipment, and materials, to meet the organization's operational requirements.
• Establish and maintain quality control standards to ensure products or services meet the organization's expectations.
• Implement quality assurance processes and corrective actions as needed.
• Oversee inventory control, including ordering, receiving, and maintaining stock levels.
• Minimize wastage and ensure inventory accuracy.
• Develop and manage budgets for the organization's operational expenses.
• Control costs and ensure the efficient use of resources.
• Ensure compliance with relevant laws, regulations, and industry standards.
• Stay informed about changes in regulations and adjust operations accordingly.
• Maintain clear and effective communication with other departments and senior management within the organization.
• Collaborate with different teams to streamline processes and achieve common goals for the organization.
• Identify potential risks and develop strategies to mitigate them.
• Create contingency plans for unforeseen challenges within the organization

Position Qualifications

Education:

• High School Diploma
• Bachelor’s degree in business management, operations management, or a related field preferred

Experience:

• 5-7 years of experience in operations with a track record of progressively increasing responsibilities
• Strong leadership and team management skills.
• Excellent problem-solving and decision-making abilities.
• Proficiency in using relevant software and tools for operations management.
• Strong analytical and organizational skills.
• Effective communication and interpersonal skills.

Functional Success Drivers: These competencies are what we require for an individual to be successful in this role.

• Problem Solving
• Empowerment
• Leadership
• Organization/Planning
• Perseverance
• Tenacity

Reasonable Accommodation Statement

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  Reasonable Accommodations may be made to enable qualified individuals with disabilities.

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

Signode Industrial Group, LLC is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.