Customer Insights Manager jobs in Alaska

About Us

Inlet Petroleum Company was founded in 1986, originally as a Chevron distributor. Today, it is the only Chevron 1st Source Elite marketer in the state. In 2005, Inlet Petroleum became part of the Saltchuk family of companies, and Inlet’s operations became a part of Delta Western, infusing the customer service culture with equal emphasis on safety. In 2018, NorthStar Energy recognized the enduring power of the Inlet brand which customers associated with exceptional service and thought leadership. After a refresh, Inlet Petroleum Company became Inlet Energy. With over 40 employees housed in a newly constructed building on Ship Avenue in Anchorage, Inlet Energy is equipped with over 40,000 square feet of warehouse storage, a pioneering 100,000-gallon bulk tank farm, and its own fleet of bulk fuel and lubricant trucks.

Inlet Energy provides exceptional customer service to retail, commercial, and government customers in Alaska. Inlet's team of professionals has the most Certified Lubrication Specialists (CLS), Oil Monitoring Analysts (OMA-1), and Machine Lubricant Analysts (MLA) in the state. Inlet Energy is based out of Anchorage with operations in Kenai, Fairbanks, and Prudhoe Bay. The inlet is also a major fuel distributor for the road system from the Kenai Peninsula to Fairbanks.

Job Summary:

This position is responsible for managing Customer Service Representatives, Inside Sales, & Lubricant and Packaged Product customer accounts. The position is responsible for managing customer accounts and maintaining elevated levels of customer service/satisfaction, profitability and when necessary, account-related functions such as collections etc. This position is responsible for the continued growth of all inside sales and customer service growth in sales, education, and responsibilities. The position is required to communicate & handle issues between inside sales, logistics, accounting, outside sales, & upper management professionally.

Roles and Responsibilities:

Customer Service Management:

• Manage customer accounts and ensure high levels of satisfaction.
• Address customer inquiries and resolve issues promptly and professionally.
• Provide product and service information to customers and ensure their needs are met.

Team Leadership and Support:

• Supervise and support Inside Sales and Customer Service Representatives.
• Conduct meetings and training sessions to enhance team knowledge and performance.
• Review and approve timecards, ensuring accurate record-keeping.

Communication and Coordination:

• Serve as a liaison between departments to facilitate smooth operations.
• Communicate with logistics, accounting, and outside sales teams to address customer needs.
• Attend and actively participate in meetings with management and the sales team.

Administrative and Operational Tasks:

• Monitor order handling to ensure timely processing and delivery.
• Maintain office supplies and ensure the front office is clean and orderly.
• Manage special orders and approvals, including port location orders and invoices.

Continuous Improvement and Safety:

• Find opportunities for improvement in customer service and sales processes.
• Participate in safety meetings and report any incidents or hazards promptly.
• Other duties as assigned: Perform additional tasks or responsibilities as delegated by management to support departmental or interpersonal objectives.

Education and Experience:

• At least an AA degree required
• 2 years of customer service or sales experience, or a combination of education and experience.

Education and Experience:

• AA degree or equivalent experience preferred
• 2 years of customer service or sales experience, or a combination of education and experience.

Benefits

• Tuition Assistance
• Discretionary Annual Merit Program
• Charitable Match
• Life Insurance - 2x your annual earnings
• Free Credit Report Monitoring
• Employee Assistance Program
• Telemedicine Options
• Medical, dental, and visions plans

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request an accommodation.