Customer Experience Coordinator jobs in Indiana

```Job Summary:```
As the Customer Experience Coordinator, you will serve as the customer advocate and will be responsible for client satisfaction based on call ownership and first-time call resolution. You will be responsible for using talking points and various resources to identify the client’s need, clarify and communicate information, research issues, and provide effective resolution while keeping the client satisfaction at the core of every decision and behavior.

```Responsibilities:```
-· Ensures on-going communication throughout the move and partners with account management on changes and delays to keep corporate clients informed.

· Deliver top quality service to our customers while obtaining information and educating them on the relocation process.

· Helps customer by answering questions and offering suggestions for additional services needed.

· Proactively identify and troubleshoot potential transferee service failures and act on prevention. Problem resolution may include alternative avenues.

· Consistently, thoroughly and in a timely manner add notes updating orders touched to ensure accurate exchange of information and effective internal communication.

· Accepting inbound and outbound calls and return client calls within 2 hours of receipt.

· Train and be proficient in offering Managed Services that support our customers’ needs.

· Conduct and maintain a goal of completing 100% of Post Move surveys striving for the highest level of customer satisfaction.

· Strive to meet assigned client scorecard goals that support overall company performance.

· Produce great results measured by customer satisfaction, efficiency, and on-time delivery established by company goals and KPI’s.

· Participates in rotation plan for on-call support for weekend service.

· Provide follow-up/feedback to internal associates on issue resolution as needed while keeping upper management informed. Manage and lead a team of customer service representatives

```Experience:```
- 1. High School diploma or equivalent preferred.

2. Strong customer service/client relationship management experience.

3. Previous experience in dispatch, customer service or similar career environment a must.

4. Experience working in a call center environment preferred.

5. Ability to prioritize tasks.

6. Effective verbal and non-verbal communication skills.

7. Ability to resolve conflict and negotiate agreements.

If you are a dedicated professional with a passion for delivering exceptional customer service, we encourage you to apply for this position. We offer competitive compensation, opportunities for career growth, and a positive work environment. Apply today to join our dynamic team!

Job Type: Full-time

Pay: $41,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Experience level:

• 3 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• Hybrid work

Ability to Relocate:

• Carmel, IN: Relocate before starting work (Required)

Work Location: Hybrid remote in Carmel, IN