CRM Program Director jobs in New Mexico
CRM Program Director manages the Customer Relationship Management (CRM) enterprise initiative. Reviews CRM project proposals to determine costs, timeline, funding, staffing requirements and goals. Being a CRM Program Director requires a bachelor's degree in area of specialty. Typically reports to top management. The CRM Program Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a CRM Program Director typically requires 5+ years of managerial experience. (Copyright 2024 Salary.com)
Recently Added CRM Program Director jobs
Program Director (Project-Program Director 6)
- Los Alamos National Laboratory
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Los Alamos, NM
FULL_TIME
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What You Will Do
Reporting to the Infrastructure Program & Planning Office (IPPO) Senior Director in the Associate Directorate for Infrastructure and Capital Projects (ALDICP), the Program Director will provide leadership and strategic planning for the LANL Operations and Maintenance portfolio(NA-91 - Office of Infrastructure Life Cycle Management).
The IPPO Operations and Maintenance Program provides the operations and maintenance funding of the Laboratory's nuclear, high explosive, and other specialized weapons facilities-and of their supporting infrastructure. As the Program Director, you will work with senior management and facilities operations leadership, as well as IPPO Program Managers to develop long-range operations and maintenance plans and associated budgets to ensure our critical weapons facilities are ready to support current and future mission and deliverables.
You will also be responsible for working with the Senior Director to set strategic direction for and steward an annual portfolio of approximately $600M. The principal customer base for this program area is the NNSA Office of Infrastructure Life Cycle Management (NA-91).
You will team with the Senior Director to provide leadership, vision, strategic and tactical planning, and overall direction for executing the IPPO Operations & Maintenance Program, which has both Laboratory-wide and NNSA complex-wide impact. You will also assume direct line management responsibility for the IPPO Operations & Maintenance Program Manager staff (~10). You will function as the recognized authority and primary interface for the IPPO Operations & Maintenance portfolio by integrating planning and execution efforts with LANL indirect programs, LANL weapons programs, other direct programs, and line executing organizations. You will prepare and present proposals and recommendations to various management and integration groups, and you will develop and maintain strong partnerships with various DOE and NNSA. This responsibility includes strategizing with and directly negotiating with LANL senior leaders in support of Laboratory and Weapons Program missions.
What You Need
Minimum Job Requirements:
Program Management
Demonstrated expert level knowledge as a senior leader in all aspects of program or project management, technical or operational work, including defining work scope, schedules, budgets, priorities, and performance milestones; developing cost, scope, and schedule baselines; reporting cost and schedule variance; and managing change control and risk.
Technical Experience
Demonstrated expert level knowledge as a senior leader in the technical or operational discipline of the assigned portfolios and partnering, implementing, and providing guidance for governmental regulations related to technical or operational work of assigned portfolios.
Leadership
Strong demonstrated leadership experience in management, supervision, and development of assigned employees. Demonstrated expert level knowledge as a senior leader in partnering, implementing, and providing guidance for Laboratory objectives and other statements of policy, practice, and/or procedure.
Collaboration
Demonstrated experience as a senior leader in developing and nurturing effective executive-level external and internal customer relationships. Demonstrated consultative experience in interacting effectively with all levels of external and internal personnel, building trust, gaining consensus, and resolving conflicts. Demonstrated ability to resolve cross-organizational/project conflicts. Demonstrated ability to make and implement cross-cutting decisions that support organizational and institutional goals. Demonstrated capability in successfully developing customer relationships.
Operations
Knowledge of conduct of maintenance, conduct of engineering, conduct of operations and quality assurance programs. Ability to understand problem areas, assess alternative solutions, and support actions to be performed on problems affecting operations management. Understanding of current business trends. Experience with facility management and infrastructure programs, particularly in the areas of maintenance, construction, and project management. Demonstrated professional-level knowledge of facility operations processes to include mechanical, electrical, pneumatic, HVAC/refrigeration, conveyance, and BAS systems.
Maintenance
Knowledge of and experience with facility management including systems engineering design and maintenance, safety/authorization basis, configuration management programs, work control, facility control systems, major construction projects, and upgrades and renovations. Knowledge of facility policies and procedures including government regulations affecting facility maintenance and management. General knowledge of legal requirements and environmental impacts affecting facility maintenance and administration.
Communication
Demonstrated excellent oral and written communication and presentation skills.
Clearance
Ability to obtain a DOE Q clearance.
Education/Experience:
Position requires a bachelor's degree from an accredited institution and 15 years related experience; or an equivalent combination of education and experience directly related to the occupation.
Desired Qualifications:- Master's degree in Engineering, Mathematics, Business, or related technical field preferred
- Working programmatic knowledge of the NNSA NA-90 Program
- Experience in a facility operations role
- Experience and ability to understand and interpret various physical, mechanical, and electrical documents, blueprints, drawings, and schematics
- Knowledge of and experience with facility management including systems engineering design and maintenance, configuration management programs, work control, facility control systems, and upgrades and renovations
- Knowledge of the functional areas, business strategies and the mission and goals of LANL or a similarly complex operating facility and programmatic operation
- Demonstrated experience and understanding of the following aspects of operations management as applied to a Moderate Hazard Facility: systems engineering, work control, hazard identification and analysis, formality of operations, safety basis, configuration management, maintenance management, project management
- Demonstrated successful experience interacting/interfacing with the Department of Energy program offices, programmatic secretarial offices, NNSA sponsors, and the NSE community
- Prior change-of-station, line-management, or program management experience
- Active clearance preferred
Position Commitment: Regular appointment employees are required to serve a period of continuous service in their current position in order to be eligible to apply for posted jobs throughout the Laboratory. If an employee has not served the time required, they may only apply for Laboratory jobs with the documented approval of their Division Leader. The position commitment for this position is 1 year.
Note to Applicants:
Please submit a detailed cover letter with your resume addressing all required and desired skills (save and attach cover letter with job number and name).
Where You Will Work
Located in beautiful northern New Mexico, Los Alamos National Laboratory (LANL) is a multidisciplinary research institution engaged in strategic science on behalf of national security. Our generous benefits package includes:- PPO or High Deductible medical insurance with the same large nationwide network
- Dental and vision insurance
- Free basic life and disability insurance
- Paid childbirth and parental leave
- Award-winning 401(k) (6% matching plus 3.5% annually)
- Learning opportunities and tuition assistance
- Flexible schedules and time off (PTO and holidays)
- Onsite gyms and wellness programs
- Extensive relocation packages (outside a 50 mile radius)
Directive 206.2 - Employment with Triad requires a favorable decision by NNSA indicating employee is suitable under NNSA Supplemental Directive 206.2. Please note that this requirement applies only to citizens of the United States. Foreign nationals are subject to a similar requirement under DOE Order 142.3A.
Clearance: Q (Position will be cleared to this level). Selected applicants will be subject to a background investigation conducted by or on behalf of the Federal Government, and must meet eligibility requirements* for access to classified matter. This position requires a Q clearance. and obtaining such clearance requires US Citizenship except in extremely rare circumstances. Dependent upon the position, additional authorization to access classified information may be required, which may or may not be available to dual citizens. Receipt of a Q clearance and additional access authorization ultimately is a decision of the Federal Government and not of Triad.- Eligibility requirements: To obtain a clearance, an individual must be at least 18 years of age; U.S. citizenship is required except in very limited circumstances. See DOE Order 472.2 for additional information.
Regular position: Term status Laboratory employees applying for regular-status positions are converted to regular status.
Internal Applicants: Regular appointment employees who have served the required period of continuous service in their current position are eligible to apply for posted jobs throughout the Laboratory. If an employee has not served the required period of continuous service, they may only apply for Laboratory jobs with the documented approval of their Division Leader. Please refer to Policy P701 for applicant eligibility requirements.
Incentive Compensation Program: Position is eligible to participate in the Triad Incentive Compensation Program. You must be in an eligible position for a minimum of 3 months, before July 1st and remain in an eligible position as of the end of the fiscal year, October 31st. The annual distribution is prorated based on the number of months in the eligible position.
Equal Opportunity: Los Alamos National Laboratory is an equal opportunity employer and supports a diverse and inclusive workforce. All employment practices are based on qualification and merit, without regard to race, color, national origin, ancestry, religion, age, sex, gender identity, sexual orientation or preference, marital status or spousal affiliation, physical or mental disability, medical conditions, pregnancy, status as a protected veteran, genetic information, or citizenship within the limits imposed by federal laws and regulations. The Laboratory is also committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request such an accommodation, please send an email to applyhelp@lanl.gov or call 1-505-665-4444 option 1. - 4 Days Ago
CRM Developer
- University of New Mexico
-
Albuquerque, NM
FULL_TIME
- Requisition ID req28781 Working Title CRM Developer Position Grade 13 Position Summary UNM Information Technologies is looking for a Salesforce Developer to join a dynamic support team to enhance stud...
- 9 Days Ago
CRM Administrator
- unm
-
Albuquerque, NM
FULL_TIME
- UNM Information Technologies is looking for a Salesforce Administrator to join a dynamic support team to enhance student success at the University of New Mexico using the University’s CRM (Constituent...
- 20 Days Ago
CRM Developer
- unm
-
Albuquerque, NM
FULL_TIME
- UNM Information Technologies is looking for a Salesforce Developer to join a dynamic support team to enhance student success at the University of New Mexico using the University’s CRM (Constituent Rel...
- 1 Month Ago
Program Operations Director
- University of New Mexico
-
Albuquerque, NM
FULL_TIME
- Requisition ID req28822 Working Title Program Operations Director Position Grade 15 Position Summary The New Mexico HPV Prevention Center is a complex center. The Center is supported by industry, stat...
- 1 Day Ago
Operations Manager/Program Director
- Cumulus Media
-
Albuquerque, NM
FULL_TIME
- Job Description and Responsibilities CUMULUS MEDIA | Albuquerque is looking for a dynamic Operations Manager/ Program Director. Our staff takes pride in our community and value teamwork. If you can de...
- 15 Days Ago
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Program Director
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-
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About New Mexico
New Mexico (Spanish: Nuevo México Spanish pronunciation: [ˈnweβo ˈmexiko] (listen), Navajo: Yootó Hahoodzo pronounced [jòːtxó xɑ̀xʷòːtsò]) is a state in the Southwestern region of the United States of America; its capital and cultural center is Santa Fe, which was founded in 1610 as capital of Nuevo México (itself established as a province of New Spain in 1598), while its largest city is Albuquerque with its accompanying metropolitan area. It is one of the Mountain States and shares the Four Corners region with Utah, Colorado, and Arizona; its other neighboring states are Oklahoma to the north...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for CRM Program Director jobs
$196,214 to $238,227
Most Popular Cities in New Mexico for CRM Program Director Jobs
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