CRM Program Director jobs in Connecticut
CRM Program Director manages the Customer Relationship Management (CRM) enterprise initiative. Reviews CRM project proposals to determine costs, timeline, funding, staffing requirements and goals. Being a CRM Program Director requires a bachelor's degree in area of specialty. Typically reports to top management. The CRM Program Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a CRM Program Director typically requires 5+ years of managerial experience. (Copyright 2024 Salary.com)
Recently Added CRM Program Director jobs
Sr. Associate Director, Omnichannel Patient CRM TA Lead
- Boehringer Ingelheim
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Ridgefield, CT
FULL_TIME
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Compensation Data
- This position offers a base salary typically between $135,000 and $232,000. The position may be eligible for a role specific variable or performance based bonus and or other compensation elements. For an overview of our benefits please click here.
As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development, and delivery of our products to our patients and customers. Our global presence provides opportunity for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the companies' success. We realize that our strength and competitive advantage lie with our people. We support our employees in several ways to foster a healthy working environment, meaningful work, diversity and inclusion, mobility, networking, and work-life balance. Our competitive compensation and benefit programs reflect Boehringer Ingelheim's high regard for our employees.
The individual in the role of Patient Services CRM will be responsible for spearheading the vision, strategy, and progression of our Patient Customer Relationship Management (CRM) capability, thereby enhancing our one-on-one marketing proficiency.
The Senior Associate Director will establish and guide a team dedicated to the development of our Patient Services CRM capability. This will ensure the impeccable orchestration of individualized patient experiences across various touchpoints and channels throughout the patient journey. The team will employ a data-driven, test and learn approach to facilitate and deliver personalized customer experiences. This ensures that we deliver the appropriate message to the right individual, at the right time, and through the most suitable channel. The team's responsibilities will encompass setting the strategy, building, testing, and optimizing patient CRM programs from inception to completion. This includes documenting requirements, creating flawless campaigns in our marketing automation platform, and continuously measuring and optimizing the patient’s experience.
This role is responsible for providing direction for Patient CRM to influence key decisions regarding capabilities, investments, plans, and initiatives. This encompasses the scoping, prioritization, allocation of resources, and project management of high-priority projects that shape Boehringer Ingelheim's Human Pharma business to operationalize the integrated customer engagement model and platforms. These highly complex projects can range from business initiatives to process improvements. The individual in this role is accountable for delivering highly valued customer experiences in an agile and unique manner by effectively managing scope, timelines, and resources to ensure projects meet all agreed-upon success metrics.- This role is based on-site at our Ridgefield, CT location with hybrid flexibility of 2-3 days per week on-site.
- Steer the vision, strategy, and developmental roadmap for the enhancement of our Patient Services CRM capabilities. Direct teams comprised of both vendor and internal resources, including Product Owners, Designers, Developers, and Architects, in the implementation and refinement of a patient CRM and its associated technology ecosystem
- Stakeholder Engagement – Collaborate with internal and lead teams to identify and design high-value features and applications that support key patient services and healthcare use cases. This includes defining user journeys, features, and facilitating the development of actionable product roadmaps and requirements
- Product Roadmap Development – Propel the product roadmap for the patient services technology ecosystem, taking into account both brand necessities and industry trends
- Formulates and Refines Guidelines – Develops and continuously enhances guidelines, templates, standards, and benchmarks for CRM
- Enterprise Strategy Formulation – Recognize, delineate, and execute enterprise strategies to enhance our patient CRM Omnichannel competencies. This includes constructing a compelling business case, securing approval, support, and financing from the Senior Leadership Team. Potential initiatives may encompass the implementation of novel enterprise platforms, processes, and tools aimed at augmenting customer experience, data acquisition, orchestration across various channels, measurement, and optimization
- Collaborative Engagement – Forge strategic partnerships with the Patient Excellence, Information Management, and Patient Services Operations teams. This collaboration aims to comprehend and pinpoint emerging opportunities, demonstrating their potential application in assisting Boehringer Ingelheim to reach out and engage with our patients within our interconnected ecosystem.
- Bachelor’s degree, MBA preferred
- 10 years’ experience in/with the Life Sciences and/or healthcare industry with experience in one or more of the following: digital marketing, consumer marketing, brand/product marketing, strategic planning, business planning, Commercial / Sales operations of professional experience is required.
- 2 years’ experience with large-scale Patient Assistance Programs (PAP), Copay, and/or Adherence Programs for a pharmaceutical manufacturer or patient services hub provider is preferred
- Proven experience in leading program discovery and requirements gathering workshops
- Excellent executive communication, both written and verbal
- Demonstrated experience in managing or coordinating with teams located globally
- Experience in coordinating with internal and external stakeholders during the planning, management, and delivery of technology projects
- The ability to cultivate and maintain strong working relationships in a virtual setting
- Strong self-awareness and audience awareness when interacting with stakeholders
- High degree of emotional intelligence and adaptability in a dynamic culture
- Ability to influence without authority
- Displays AAI behaviors: Agility, Accountability, and Intrapreneurship
- Must be legally authorized to work in the United States without restriction.
- Must be willing to take a drug test and post-offer physical (if required).
- Must be 18 years of age or older.
- This position offers a base salary typically between $135,000 and $232,000. The position may be eligible for a role specific variable or performance based bonus and or other compensation elements. For an overview of our benefits please click here.
- 10 Days Ago
Director, Patient Access Solutions - Cardio/Renal/Metabolic (CRM) 1
- BI Pharmaceuticals, Inc.
-
Ridgefield, CT
FULL_TIME
- As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development, and delivery of our products to our patients and customers. Our global presence provides opportunity...
- 1 Month Ago
Program Director
- PRECIOUS MEMORIES EARLY CHILHOOD LEARNING CENTER
-
Bridgeport, CT
FULL_TIME
- We are looking for a director to join our team. Our philosophy at Precious Memories is to provide a warm, safe, and loving atmosphere for our students and staff. The director will be responsible for m...
- 9 Days Ago
Program Director
- Key Human Services, Inc
-
Middlebury, CT
FULL_TIME
- Key Human Services, Inc. is seeking a full time Program Director to join our team of professionals in making a positive difference in the lives of our neighbors and the community. Responsibilities Inc...
- 9 Days Ago
Program Director
- Key Human Services, Inc
-
Guilford, CT
FULL_TIME
- Key Human Services, Inc. is seeking a full time Program Director to join our team of professionals in making a positive difference in the lives of our neighbors and the community. Responsibilities Inc...
- 9 Days Ago
Program Director
- Keystone Human Services
-
Guilford, CT
FULL_TIME
- Key Human Services, Inc. is seeking a full time Program Director to join our team of professionals in making a positive difference in the lives of our neighbors and the community.Responsibilities Incl...
- 11 Days Ago
CRM Program Director jobs at Popular Companies
Program Director, Detention Program
- Americans for Immigrant Justice
-
Miami, FL
- The Agency: Americans for Immigrant Justice (AI Justice), an award-winning not-for-profit legal services organization fo...
- 6/11/2024 12:00:00 AM
Program Director
- Evergreen Presbyterian Ministries
-
Antioch, TN
- Benefits: 401(k) Dental insurance Health insurance Position Description: Program Director Reports To: Executive Director...
- 6/11/2024 12:00:00 AM
Program Director
- LaSalle Network
-
Chicago, IL
- LaSalle Network is currently partnered with an academic medical center. They are a dynamic and innovative company commit...
- 6/11/2024 12:00:00 AM
Program Director
- Dungarvin, Inc.
-
Vancouver, WA
- The Program Director is responsible for ensuring the development and implementation of the individual treatment/support ...
- 6/10/2024 12:00:00 AM
Program Director
- Stars Behavioral Health Group
-
San Jose, CA
- Partner with us in making a positive change! Join a community that's changing mental healthcare for the better. We have ...
- 6/10/2024 12:00:00 AM
Program Director
- Planet Healthcare
-
Schenectady, NY
- Job Description: A fully accredited by the Accreditation Council for Graduate Medical Education (ACGME). The training pr...
- 6/9/2024 12:00:00 AM
Program Director
- Brain Balance of Omaha
-
Omaha, NE
- Job Description Job Description Reporting to the Center Director, the Program Director is an in-center position designed...
- 6/9/2024 12:00:00 AM
Programming Director
- Kentucky Chamber Of Commerce
-
Frankfort, KY
- Job Description Job Description ABOUT THE KENTUCKY CHAMBER OF COMMERCE: The mission of the Kentucky Chamber of Commerce ...
- 6/8/2024 12:00:00 AM
About Connecticut
Connecticut is bordered on the south by Long Island Sound, on the west by New York, on the north by Massachusetts, and on the east by Rhode Island. The state capital and fourth largest city is Hartford, and other major cities and towns (by population) include Bridgeport, New Haven, Stamford, Waterbury, Norwalk, Danbury, New Britain, Greenwich, and Bristol. Connecticut is slightly larger than the country of Montenegro. There are 169 incorporated towns in Connecticut.The highest peak in Connecticut is Bear Mountain in Salisbury in the northwest corner of the state. The highest point is just east...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for CRM Program Director jobs
$228,562 to $277,501
Most Popular Cities in Connecticut for CRM Program Director Jobs
What does a CRM Program Director do?
CRM Program Director in Columbia, SC
You will be responsible for gathering and defining requirements on behalf of our team to steer the architecture of our CRM products, working with cross-functional stakeholders to ensure their voices are heard, and leading the charge on rollouts.
January 18, 2020
CRM Program Director in Kansas City, MO
This role requires a seasoned Program Manager who is comfortable driving efforts across departments and functions, effectively communicating and managing through challenges to deliver expected results.
January 08, 2020
CRM Program Director in Santa Rosa, CA
You would be responsible for all development within Salesforce and for helping with future CRM solutions to increase overall efficiency.
January 15, 2020