Credit Card Operations Supervisor supervises the credit card operations department staff. Responsible for day-to-day operations in one or more areas, including card issuance, interchange processes, and merchant deposit processing. Being a Credit Card Operations Supervisor trains credit card operations staff and assists with the development and implementation of credit card operations and policies. Responds to inquiries from customers and banks regarding operational issues. Additionally, Credit Card Operations Supervisor may require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Credit Card Operations Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Credit Card Operations Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Founders Federal Credit Union helps our members attain their financial goals. Our innovative services, convenient locations, and friendly employees are dedicated to our members and their financial future. Founders Federal Credit Union is strongly committed to providing the highest level of quality service to our members. We realize our outstanding, dedicated employees make it all happen.
Do you have previous fraud experience within the financial industry and in search for a long-term career? If so, this position may be the right fit for you! The Plastic Card Fraud Specialist will research, investigate, process and track fraudulent/returned items which may pertain to fraud within the Recovery Services Department, ATM and mobile deposits.
Individual must be able to work on-site at our new back office operations center on Anderson Road in Rock Hill, SC. Remote work is not available.
Don't meet all of the requirements below? We would still love to hear from you!
Responsibilities and Duties:
The Plastic Card Fraud Specialist is responsible for ensuring cards reported lost to our processor are closed on the core system. This individual will work closely with Digital Channels and Credit Card Services and the branches to submit fraud disputes in a timely manner, ensuring applicable regulations are followed. This position will require monitoring and reporting of fraud charge offs, as well as ensuring general ledger provisional credits are balanced each month. Individual will assist with implementation and use of new tools and criteria to proactively prevent card related losses.
Additional responsibilities include, but are not limited to:
Job Requirements:
Benefits:
As the Plastic Card Fraud Specialist, you will receive a competitive income and comprehensive benefits package.
Benefits provided include the following:
A pre-employment background screening will be required including credit history, reference check and drug screening.
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