Credit Card Operations Manager jobs in Massachusetts
Credit Card Operations Manager manages the daily activities for the company's credit card operation group, including payment processing, mailings, and associated support functions. Designs and implements credit card operations policies and procedures and recommends changes to increase efficiency. Being a Credit Card Operations Manager ensures that credit card operations group is staffed at appropriate levels and operates within budget. Requires a bachelor's degree. Additionally, Credit Card Operations Manager typically reports to a head of a unit/department. The Credit Card Operations Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Credit Card Operations Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Credit Card Operations Manager jobs
AVP, Card Services Manager
- Hanscom Federal Credit Union
-
Littleton, MA
FULL_TIME
-
Job Details
Description
It’s an exciting time to be at Hanscom Federal Credit Union!
As a member of our Card Services Department, you will join a dynamic team of dedicated individuals committed to delivering exceptional service to our members.
Who We Are – Hanscom Federal Credit Union- Members-first – our members are our top priority. We make business decisions with our members at the top of mind.
- Integrity – we’re honest and committed to doing what’s best for our members and our company. What is right isn’t the same as what is easy.
- Teamwork – we are in this together and we all benefit from our success.
- Innovation – we identify new ideas for processes or products that will lead to positive changes and take the initiative to implement the changes.
- Empathy – we understand that communication starts by listening, understanding diverse perspectives, and caring about others’ sustained success.
- A full-time, permanent position that will reward you through an annual bonus program.
- Medical, Dental, Vision, FSA, 401(k), Student Loan Paydown, and paid Sick and Vacation time benefits.
- A flexible hybrid work schedule environment.
- We are committed to fostering career growth and development – when you join our organization it’s not just a job.
- We look to develop your skills aligned to our business needs and help you progress in your career.
You are a dynamic, detail oriented, intuitive person with the ability to develop relationships, build rapport and become a trusted team member. You are able to provide everyone you assist or support with a high level of service, have strong organization and multi-tasking skills, and are searching for a rewarding career where you are valued and respected.
What You'll Do- Oversee the daily operations of the department. Manage staffing schedule to ensure appropriate staff coverage.
- Manage all aspects of the credit union’s outsourced ATM Managed Services Program. Act as primary point of contact for ATM installations, upgrades, and ongoing support.
- Develop, implement, and maintain all card services departmental procedures. Review, recommend, and implement new methods and processes to enhance the effectiveness and efficiency of the card services department.
- Monitor and maintain fraud control program and risk management tools to assist in the prevention of plastic card fraud. Analyze card fraud data to identify trends and develop strategies to proactively minimize member service impact as well as future exposures and losses.
- Serve as the primary liaison with third-party vendors that support the credit union’s card services program (MasterCard, PIN Networks, Core Processor, Card Processor and Plastic Card Production).
- Manage system parameters within the following platforms: Card Processor Platform; Card Networks Platforms; Fraud Control Platform; and Core Database Plastic Card Platform.
- Collaborate and maintain an open dialogue with the branch network, member engagement center, and other internal departments.
- Exercise the usual authority of a manager in matters regarding hiring, staffing, performance appraisals, promotions, salary recommendations and terminations. Responsible for setting the tone for and supporting a learning environment than encompasses coaching, training and cross-training accordingly.
- Ensure exceptional service is provided to members and employees. Review and resolve special card related issues, concerns, requests, problems, and complaints.
- Ensure adherence to all government regulations and card network rules and regulations.
- Participate in special projects and task force teams as appropriate.
- Maintain current knowledge of all credit union products and services. Actively promote credit union products and services.
- Assume additional responsibilities as requested.
8 to 10 years of similar or related experience, including preparatory experience.
Education/Certifications/Licenses
A college degree.
Interpersonal Skills
A significant level of trust, credibility and diplomacy is required. In-depth dialogue, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance. Typically includes subject matter experts as well as first level to middle managers.
Other Skills
Strong analytical and operational background. Ability to read and interpret specific directions paying special attention to detail.- Results driven, member service oriented, self-motivated and able to work independently.
- Ability to handle multiple tasks while prioritizing the importance of items in a fast paced environment while maintaining integrity of confidential information.
- Solid problem solving and decision making skills. Ability to deal with complex problems involving multiple facets, variables and situations where only limited standardization exists.
- Solid understanding of Regulation E and Visa/MasterCard No Liability compliance. Previous experience with chargeback processing/dispute resolution.
- PCI compliance knowledge preferred.
- 3 Days Ago
Staff Software Engineer (Backend), Square Credit Card
- Block
-
Boston, MA
FULL_TIME
- Company DescriptionSince we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymi...
- 18 Days Ago
AVP, Card Services Manager
- Hanscom
-
Littleton, MA
FULL_TIME
- It’s an exciting time to be at Hanscom Federal Credit Union! As a member of our Card Services Department, you will join a dynamic team of dedicated individuals committed to delivering exceptional serv...
- 12 Days Ago
Credit Manager
- Beacon Building Products
-
Medford, MA
FULL_TIME
- Joining Beacon Building Products as a Credit Manager III means becoming part of a values-driven organization. Our core principles guide everything we do: putting people first, prioritizing safety, doi...
- 11 Days Ago
Credit Manager
- Roessel Joy
-
Boston, MA
FULL_TIME
- A hospitality group is seeking to hire a Credit Manager. In this seat, you will report to the Assistant Director of Finance. You will be using Opera PMS and Oracle, but previous experience using eithe...
- 24 Days Ago
SVP, Loan Operations
- Hanscom Federal Credit Union
-
Littleton, MA
FULL_TIME
- Job DetailsDescriptionIt’s an exciting time to be at Hanscom Federal Credit Union!As a leader in our Loan Operations Department, you will join a dynamic team of dedicated individuals committed to deli...
- 3 Days Ago
Credit Card Operations Manager jobs at Popular Companies
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Project Executive/Operations Management
- Kimmel & Associates Inc.
-
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Project Executive/Operations Management
- Kimmel & Associates Inc.
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Project Executive/Operations Management
- Kimmel & Associates Inc.
-
Cleveland, OH
- About the Company: Our client is a 100+ year old, industry-leading, full-service Electrical Contractor offering electric...
- 6/8/2024 12:00:00 AM
Project Executive/Operations Management
- Kimmel & Associates Inc.
-
Akron, OH
- About the Company: Our client is a 100+ year old, industry-leading, full-service Electrical Contractor offering electric...
- 6/8/2024 12:00:00 AM
General Manager/Operations Manager Needed!
- Signs & Services Company, Inc.
-
Orange, CA
- Job Description Job Description We are seeking a General Manager/Operations Manager to become an integral part of our te...
- 6/8/2024 12:00:00 AM
Executive Operations Manager
- netPolarity, Inc. (Saicon Consultants, Inc.)
-
Austin, TX
- Job details are Shared below: Job Title: Executive Protection Manager Location: Austin, TX 73301– TRAVEL REQUIRED (Onsit...
- 6/7/2024 12:00:00 AM
Operations Manager - Janitorial Operations Manager
- The Budd Group
-
Fairfax, VA
- Operations Manager - Janitorial Operations Manager Thursday, February 22, 2024 This one will go fast! We are dirt under ...
- 6/7/2024 12:00:00 AM
About Massachusetts
Massachusetts is the 7th-smallest state in the United States. It is located in the New England region of the northeastern United States and has an area of 10,555 square miles (27,340 km2), 25.7% of which is water. Several large bays distinctly shape its coast. Boston is the largest city, at the inmost point of Massachusetts Bay, and the mouth of the Charles River.
Despite its small size, Massachusetts features numerous topographically distinctive regions. The large coastal plain of the Atlantic Ocean in the eastern section of the state contains Greater Boston, along with most of the state's po...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Credit Card Operations Manager jobs
$79,599 to $122,433
Most Popular Cities in Massachusetts for Credit Card Operations Manager Jobs
What does a Credit Card Operations Manager do?
Credit Card Operations Manager in South Bend, IN
If you are skilled with numbers, efficient at organization, and enjoy talking to people along with working out solutions; you are a prime candidate for a manager position.
January 19, 2020
Credit Card Operations Manager in Waterloo, IA
Do you enjoy managing others, and helping these employees to reach their potential? If you can do that while also balancing daily obligations then you may have what it takes to be an operations supervisor.
November 30, 2019
Credit Card Operations Manager in Pascagoula, MS
In addition to collecting information, a Credit Card Operations Clerk is also required to get an answer to the credit card applicants in a timely manner as to whether they were approved or denied.
December 04, 2019