Credit Card Operations Manager jobs in Georgia

RESPONSIBILITIES

• Manage gift card production across Inspire Brands gift card channels, leveraging scale and print cycles to maximize pricing and process efficiencies while overseeing production vendor relationships

• Manage gift card inventory and fulfillment to support each brand’s in-store and online gift card programs while minimizing fulfillment costs

• Manage the B2C and B2B online gift card assets across brands, working closely with the Gift Card Channel Managers and leveraging Gift Solutions Enhanced Merchant Portal

• Manage online B2B account registration and approvals; including internal bulk order processes

• Stay attuned to gift card legislation, working with cross-functional teams to provide guidance on POP impacts, communication to the field, and/or technology changes required for compliance

• Contribute to Inspire Brands Digital Fraud Task Force to mitigate gift card fraud while leveraging fraud mitigation features offered by vendor partners

• Identify opportunities for process improvements and technology applications that lead to a best-in-class guest experience with gift cards, in collaboration with cross-functional teams

• Provide required gift card documentation and reconciliation to Accounting Team

• Assemble monthly gift card reporting with a high degree of accuracy

• Serve as an escalation point for gift card customer service issues if required

• Support special projects related to gift card operations such as new product launches and technology updates

EDUCATION AND EXPERIENCE QUALIFICATIONS

• Bachelors/Degree in Business, Marketing or equivalent experience

• Minimum of 2-4 years direct experience in the gift card prepaid services industry

• Proven track record of project management and organizational skills

REQUIRED KNOWLEDGE, SKILLS, OR ABILITIES

• Strong knowledge of overall gift card industry, including trends and legislation

• Proven performer in a cross-functional role that requires continual multi-tasking, pivoting and reprioritizing  

• Thrives in a fast-paced, complex environment and successfully navigates within a shared services delivery model

• Excellent interpersonal skills; ability to forge relationships and work successfully with business and technical teams and external vendors

Inspire Brands is a multi-brand restaurant company whose portfolio includes more than 32,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide.

We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.