Credit Card Fraud Investigator, Sr. jobs in Washington

The Office of Special Investigations is looking for two candidates who are detail-oriented, analytical, and committed to safeguarding the Unemployment Insurance Trust Fund. The ideal candidates for this position possess a solid understanding of Washington State statutes, interviewing techniques, research skills, and are effective communicators.   

The mission of the Office of Special Investigations is to protect the integrity of the Unemployment Insurance Trust Fund by preventing and detecting financial losses due to fraud or malfeasance. This position will perform basic investigations to determine whether fraud exists, which includes performing claims adjudication and data collection efforts. You will also have the support of higher-level Investigators for more complex claims.

Some of what you will do: 

• Review and verify investigative findings and information.
• Resolve/Adjudicate claims issues within level of responsibility – escalating when necessary.
• Clearly communicate reporting requirements, benefits and eligibility rights to claimants, employers, and third parties.
• Determines rebuttal requirements and need to obtain additional facts.
• Make logical determinations for non- monetary decisions.

To request a full and detailed job description, please click here: 

Required: 

One-year experience as a Claims Representative  OR

One year of experience as an investigator with a criminal justice government agency or private organization, or other directly allied field. 

Note: Two years of related college-level coursework may be substituted for one year of experience 

Desired Qualifications: 

• Ability to interpret and apply Washington State statutes and Federal and State regulations pertaining to area of investigation. 
• Interviewing techniques 
• Research skills – collect, synthesize, and evaluate information
• Caseload management skills 
• Knowledge of the intake and adjustment processes and procedures 
• Knowledge of methods and techniques for reviewing and verifying identification documents 
• Ability to clearly communicate using plain talk case status and expectations with claimants. 
• Proficient with Microsoft Suite Products 
• Ability to deescalate unsatisfied or frustrated claimants. 
• Analytical skills– use logic and reasoning to assess data, form logical conclusions, evaluate options, and make decisions or recommendations. 
• Strong independent decision-making skills 
• Research skills – collect, synthesize, and evaluate information. 
• Customer Service skills – building and maintaining high levels of satisfaction when assisting clients. 
• CFE (Certified Fraud Examiner) Certification 

• Must be able to pass an Unemployment Insurance (UI) Claim & Benefit Information Review.

**This organization participates in E-Verify**

Our agency's mission and values drive every decision that we make, determine how we interact with others and are at the core of who we are. We value Access, Love, Belonging, Equity, and Stewardship.  We understand that a work environment that respects your work/life balance is key; that's why many of our positions are eligible for flexible work schedules and teleworking opportunities. Through support, value, and trust, our employees are empowered to grow and develop into their best self.

Opportunity for All
We strive to create a working environment that includes and respects cultural, ethnic, racial, religious, sexual orientation, and gender identity diversity. Women, racial and ethnic minorities, people with disabilities, people over 40 years of age, people with religious beliefs, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply.

The Employment Security Department is an equal opportunity employer/program.  Auxiliary aids and services are available upon request to individuals with disabilities.

If you are a person needing assistance in the application process, if you need this job announcement in an alternate format, or if you have general questions about this opportunity, please contact Katie Swanson the Talent Acquisition Team, or Washington Relay Service 711. If you are having technical difficulties creating, accessing, or completing your application, please contact careershelp@des.wa.gov or (360) 664-1960 or toll free (877) 664-1960, Washington Relay 711.