Credit Card Fraud Investigator jobs in Illinois

The Corporate & Investment Bank stands as a global leader, excelling in investment banking, wholesale payments, markets, and securities services. With a presence in over 100 countries, we are entrusted by the world's most significant corporations, governments, and institutions. Our core services include offering strategic advice, capital raising, risk management, and liquidity extension across global markets. 

As a Fraud Specialist IV with Corporate and Investment Bank, you will be responsible for reducing losses and completing reasonable investigation on every case for identifying opportunities to prevent fraud.  You will perform complex inquiries and research pertaining to Fraud Prevention and will serve as contact for clients within the portfolio and review activity with clients and cardholders to validate transactions and follow through all client escalation requests as necessary. In this role, you will utilize your business analytical skills & detailed case tracking, and ensure that we prevent suspicious transaction/s from further being made. As a Fraud Specialist, you play a key role in contributing to the profitability of Chase & directly impact our bottom line by minimizing losses.

Job Description

• Perform complex inquiries and research pertaining to Fraud Prevention process for Commercial Card Operations 
• Analyze information to determine accuracy and completeness of the data
• Serve as a contact for clients within the overall portfolio and will be directly responsible for the creation and follow through of all Client Escalations requests through email channel. 
• Review data and to compile the results and report them to the business, stakeholders
• Escalate new trends 

Required qualifications, capabilities, and skills

• Ability to work in a high volume fast paced, production environment.
• An evidenced and accomplished history of independent problem-solving work 
• Proficient in MS Office products- Excel, SharePoint. Moderate/advance Excel knowledge is critical to be successful in the role
• Strong interpersonal skills with abilities to multi-task
• Ability to use various bank systems
• Strong Communication both verbally and written
• Demonstrated ability to investigate and solve complex technical problems
• This role will work a midday shift with Saturdays and Holidays

Preferred qualifications, capabilities, and skills

•  2 or more years operations in Commercial card and Fraud Prevention in Client facing role

Additional information

• Tuesday to Friday: 12:00PM CST to 8:30PM CST , Saturday: 3.00PM CST to 11.30PM CST ; Work during US Holidays
• Work schedules will vary based on our business needs. Our Department is open 24/7/365.  Flexibility is a must.  
• This position requires that you attend the training as scheduled. The hours may not coincide with your regularly scheduled hours after training.