Credit Card Fraud Analyst monitors suspicious transaction activities and resolves fraudulent activities. Contacts merchant and cardholders to verify charges and prevent loss. Being a Credit Card Fraud Analyst requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The Credit Card Fraud Analyst works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Credit Card Fraud Analyst typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
General Summary:
A Fraud Analyst plays a critical role in identifying, preventing, and mitigating fraudulent activities within an organization. This position involves analyzing data, patterns, and trends to detect potential instances of fraud or unauthorized activities. The Fraud Analyst collaborates with various departments and members with challenging, problematic, and intricate questions relating to fraud and loss prevention and works to develop strategies for supporting the credit union’s fraud and loss prevention efforts.
1. Assumes responsibility for the duties pertaining to the department.
Fraud Detection and Analysis
Risk Assessment:
Report Generation:
Fraud Prevention Strategy:
Data Analysis and Technology:
Collaboration:
Compliance:
2. Assumes responsibility for establishing and maintaining working relationships with members and
employees.
3. Assumes responsibility for other related duties as required or assigned.
EDUCATION/CERTIFICATION:
Bachelor’s degree in relevant field from an accredited university preferred or 1 to 2 years of related experience and/or training in the financial industry desired. Fraud or related certification desired.
REQUIRED KNOWLEDGE:
Proficiency in using data analysis tools and fraud detection software. Working knowledge of related computer applications including Microsoft word and Excel.
EXPERIENCE REQUIRED:
Strong analytical skills with the ability to interpret data and identify patterns. Excellent attention to
detail and critical thinking abilities. Knowledge of fraud and dispute processing and other applicable regulations including BSA, VISA, Reg E, UCC, etc., preferred. Excellent verbal and written communication skills. Prior experience in fraud detection, risk management, or related roles is preferred.
SKILLS/ABILITIES:
Ability to solve problems and carry out responsibilities with little supervision. Strong organizational and member service skills. Strong ethical and moral judgment, maintaining confidentiality & professionalism. Ability to work across organizational lines to foster teamwork, trust, and quality.
Execution. Ability to work independently in a changing environment. Ability to interact effectively at all levels and under trying situations. Ability to adapt as the credit union evolves and workloads increase. Exceptional attention to detail and organizational skills.
Working Conditions and Physical Demands
Work is performed in a general office environment. This position does not require significant physical efforts. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Refer to the Safety & Health Policy found in California Credit Union’s Employee Handbook & Resource Guide.
The information contained in this job description is not exhaustive of all the duties and responsibilities associated with the job and does not alter or modify the at-will employment relationship that exists between California Credit Union and the employee. Additionally, nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
EOE