Credit and Collections Supervisor is responsible for the activities and operations in the credit and collections department. Oversees the processing and verification of applications for credit and the solicitation for payment on overdue accounts. Being a Credit and Collections Supervisor investigates credit issues and suggests payment options to be approved. Ensures collectors follow all protocols, laws and regulations to collect payments efficiently. Additionally, Credit and Collections Supervisor may require a bachelor's degree. Typically reports to a manager. The Credit and Collections Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Credit and Collections Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Our client is a leading law firm located in Washingto DC that boasts a wonderful work-life balance and culture.
JOB RESPONSIBILITIES:
The following responsibilities are general duties that a particular employee in this position may or may not be required to perform. The actual duties required of this position will vary.
· Monitor accounts on a daily basis and identify outstanding account receivables.
· Take actions in order to encourage timely payments.
· Assist cash application specialist for application customer remittances and perform research on all customer payment.
· Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
· Must communicate & follow up effectively with sales dept regarding customer accounts on a timely basis.
· Process credit card and e-check payments and refunds
· Resolve billing issues and discrepancies
· Contact clients and discuss their overdue payments.
· Accountable for reducing delinquency for assigned accounts.
· Prepare and present reports on collection activities and progress.
· Performs other job-related duties as assigned.
JOB REQUIREMENTS:
· Proven experience as a Collection Specialist or similar role
· Knowledge of various collection techniques
· Ability to prioritize and manage multiple responsibilities
· 3 years High Volume Collections experience.
Proficiency in Aderant or similar legal billing systems.
High proficiency in MS Office
The annual base salary range is $75K to $100k. Actual compensation offered to the successful candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level, among other things. Details about eligibility for bonus compensation (if applicable) will be finalized at the time of the offer.
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Job Type: Full-time
Pay: $75,000.00 - $100,000.00 per year
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Work Location: In person