Credit and Collections Representative jobs in Kentucky

Description

WARE is one of the nation’s largest and most expansive boiler rental and service companies. A family-owned business founded in 1952, WARE has experienced continual growth for 70 years. The company culture strongly rooted in service, growth, and generosity sets it apart, with these core values serving as the foundation of the company’s success. 

Steam power plays a significant role in the daily operations of many large economic sectors, such as health care, education, food and petrochemical among others, poising WARE for expansive growth for years to come. 

WARE is seeking a highly organized and detail-oriented Credit and Collections Specialist to join our growing team. The successful candidate will play an integral role in helping maintain the financial integrity of our business. He/she will be a collaborative problem-solver and superb communicator who understands the need to work in an integrated manner with other members of the department and organization.

Responsibilities

Cash

• Reconcile & Submit Daily Cash Report from Bank
• Apply ACH, Wire, & Check Deposit Transactions to Customer Accounts to reflect payment

Banking

• Contact Bank for ACH Information as Requested by Accounts Receivable

Accounts Receivable

• Setup New Customer Accounts 
• Contact customers via phone and email to follow up on overdue invoices and resolve payment issues 
• Maintain kind, professional, and positive relationships with customers throughout the billing and collections process 
• Collaborate with customers, service department, sales department, and other teams to establish payment plans or negotiate settlements when necessary 
• Maintain detailed records of all communiOneation and collection efforts
• Respond to customer inquiries and concerns in a timely and courteous manner 
• Ensure operational integrity through compliance with all WARE collections policies, procedures, and regulations 
• Research unapplied cash and credits, and reconcile balances with customer invoices or deductions. 
• Navigate sales tax exemption management, credit document retention, and customer portals
• Contact Customers Regarding Purchase Order Issues
• Other Accounts Receivable Tasks as Needed

Other Duties to be Assigned as Needed

 Details: 

• Full-time, Monday-Friday, salary position 
• One Day per Week Remote Work-From-Home Option (after training period)
• Christmas bonus 
• Paid vacation and holidays 
• Health, dental, vision and disability insurance 
• Opportunity for profit sharing 
• 401(k) with company match 

Requirements

• Associate’s or Bachelor’s Degree in Accounting or Finance
• 2-3 Years of Accounting Related Experience Preferred
• Proficiency in Microsoft Excel & Word 
• Excellent attention to detail and accuracy in financial transactions 
• Superb communication and negotiation skills 
• Ability to establish priorities, maintaining quality, and timely completion of work 
• Self-starter with ability to quickly pivot and adapt as unexpected situations arise 
• Ability to handle confidential and business sensitive information 
• Overall comfortability with navigating through screens and/or programs simultaneously 
• Ability to maintain composure and positive attitude in stressful situations 
• Superb verbal and written communication skills