Contact Center Supervisor jobs in Texas
Recently Added Contact Center Supervisor jobs
Supervisor, Contact Center Operations
- Axcess Financial Services Inc
-
Irving, TX
FULL_TIME
- Job Description: General Function / Summary: The Supervisor, Contact Center Operations supervises frontline representatives within various areas of the contact center. This role facilitates workflows, monitors productivity, and ensures associates are compliant with company policy and procedures. Essential Duties: Supervise daily activities of assigned team. Monitor calls for quality assistance. Coach and develop and provide ongoing training and support to associates. Provide weekly performance updates to each associate. Handle escalations and collaborate with other department to solve customer issues. Collaborate with cross functional partners to ensure department policies and procedures follow regulatory guidelines and function appropriately and recommend improvements. Investigate, troubleshoot, and resolve calls of an escalated nature through expertise of internal systems, processes, and usage of customer service call courtesies and soft skills. Execute people leader duties, such as timecard approvals, performance management, and ensuring timely completion of required training, to ensure compliance and associate career growth objectives are met. Other duties as assigned. Minimum Education and Experience Required: High school diploma, GED, or equivalent experience Prior management of business operations in a collection or contact center environment Proficient in Microsoft Office programs Excellent time management, organizational, problem solving, attention to detail, and written and verbal communication skills Ability to handle multiple projects and tasks and collaborate within all areas of the organization Ability and willingness to consistently live and embrace our core values of accountable, inclusive, transparent, and focused Physical Demands: Typical office environment Extended viewing of computer screens Extended typing Travel: N/A Supervisory Functions: Yes All the above duties and responsibilities are essential job functions. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This position description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Associates may be required to perform these and any other job-related instructions as requested by their manager, subject to reasonable accommodation. Nothing in this document alters the at-will nature of employment with CNG Holdings, Inc and its subsidiaries CNG Holdings, Inc. serves consumers by providing financial solutions which fill a need and deliver value. Our Mission Our mission is to help and to educate our customers, while building and nurturing long-term relationships. We strive to make a difference in our customers’ lives and the communities we serve. Our Vision Our vision is to deliver innovative financial solutions that better fulfill our customer’s unique financial needs so that they can build a better future for themselves and their families. Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.
- 3 Days Ago
Supervisor, Contact Center
- First Onsite - US
-
Fort Worth, TX
FULL_TIME
- A DAY IN THE LIFE OF A SUPERVISOR, CONTACT CENTER As a Supervisor for First Onsite's Contact Center, your leadership skills play a pivotal role in creating a positive team environment and motivating s...
- 1 Month Ago
Experienced Contact Center Supervisor
- MCI Jobs
-
Dallas, TX
FULL_TIME
- POSITION OVERVIEW Looking to work for a fast growing company? Start your career here at MCI. If you are a highly motivated individual and posses excellent communication skills, we need your help in ma...
- 1 Month Ago
Contact center supervisor
- TruGreen
-
Lewisville, TX
FULL_TIME
- Job Description TruGreen is committed to providing personalized attention for our associates. We focus on developing our people by building proud, dynamic teams while helping associates reach their pe...
- 20 Days Ago
Experienced Contact Center Supervisor
- MCI Careers
-
Dallas, TX
FULL_TIME
- LOCATIONDallas, TX JOB TYPEFull-Time PAY TYPESSalary Bonus SALARY$30000 - $40000 / year BENEFITS & PERKSMANAGEMENT: Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Company Cell Pho...
- 29 Days Ago
Experienced Contact Center Supervisor
- MCI Jobs
-
Dallas, TX
FULL_TIME
- POSITION OVERVIEW Looking to work for a fast growing company? Start your career here at MCI. If you are a highly motivated individual and posses excellent communication skills, we need your help in ma...
- 30 Days Ago
Contact Center Supervisor jobs at Popular Companies
Contact Center Supervisor
- CDR Maguire
-
Miami, FL
- Contact Center Supervisor will assist remote agents as they answer questions, handle daily concerns, and provide support...
- 6/11/2024 12:00:00 AM
Patient Contact Center Representative
- VSP Vision
-
Tampa, FL
- Eye Doctor's Optical Outlets, a VSP Vision company, has been supporting the eye health of the central Florida community ...
- 6/10/2024 12:00:00 AM
Supervisor - Contact Center
- Hackensack Meridian Health
-
Neptune, NJ
- Description: Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients ...
- 6/10/2024 12:00:00 AM
Supervisor, Benefits Administration Services
- Conduent
-
Chesapeake, VA
- About Conduent: Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of...
- 6/10/2024 12:00:00 AM
Supervisor, Contact Center
- Travis Credit Union
-
Vacaville, CA
- Contact Center Management is responsible for ensuring outstanding and professional member service via Contact Center cha...
- 6/9/2024 12:00:00 AM
Contact Center Supervisor
- State Bank of India (California)
-
- The State Bank of India (California) offers a competitive compensation based on experience and benefit package which inc...
- 6/8/2024 12:00:00 AM
Supervisor, Contact center
- Global Payments, Inc.
-
Columbus, GA
- Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our p...
- 6/8/2024 12:00:00 AM
Team Lead Contact Center- 2nd Shift
- Versiti, Inc.
-
Indianapolis, IN
- Overview: Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood ...
- 6/8/2024 12:00:00 AM
About Texas
Texas (/ˈtɛksəs/, locally /ˈtɛksɪz/; Spanish: Texas or Tejas Spanish pronunciation: [ˈtexas] (listen)) is the second largest state in the United States by both area and population. Geographically located in the South Central region of the country, Texas shares borders with the U.S. states of Louisiana to the east, Arkansas to the northeast, Oklahoma to the north, New Mexico to the west, and the Mexican states of Chihuahua, Coahuila, Nuevo León, and Tamaulipas to the southwest, while the Gulf of Mexico is to the southeast.
Houston is the most populous city in Texas and the fourth largest in the...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Supervisor jobs
$53,479 to $73,899
Most Popular Cities in Texas for Contact Center Supervisor Jobs
What does a Contact Center Supervisor do?
Contact Center Supervisor
Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions.
February 26, 2022
Assist with change management by training agents when there is a new or added step to a process or workflow.
January 12, 2022
Management also reserves the right to make reasonable accommodations so that a qualified employee(s) can perform the essential functions of the position.
December 26, 2021
Participates in executing, monitoring, evaluating the coaching, training, hardware/software tool implementation, motivational and counselling programs for the team.
September 30, 2021
Contact Center Supervisor in Princeton, NJ
Demonstrated excellence in communication (written and verbal) with internal and external customers.
April 09, 2022
Contact Center Supervisor in Memphis, TN
Implements policies and procedures and recommends new approaches to effect continual area improvements.
April 07, 2022