Contact Center Supervisor jobs in Kentucky

Job Description :

General Dynamics Information Technology is providing critical support for citizens in our communities. We have opportunities for Customer Service Supervisors to support a team of contact center professionals as they provide citizens with vital information and assistance.

As a Customer Service Supervisor at General Dynamics, you will develop and hone your leadership skills as you :

• Model high ethical and professional conduct
• Lead a team of call center representatives using proven coaching methods
• Maintain focus on client and operational goals while ensuring customer satisfaction
• Provide administrative support to assist with the management of day-to-day operations
• Identify business risks and opportunities through the analysis of information and results
• Promote positive work culture among team
• Set and achieve operational goals
• Continuously measure and evaluate processes
• Work to deliver continuous efficiencies and cost savings
• Drive best practice standards
• Develop presentations for client and leadership as needed
• Identify performance gaps and implement continuous service improvement
• Ensure high level of quality through monitoring and management

QUALIFICATIONS : You MUST HAVE :

You MUST HAVE :

• A High School Diploma; AND
• Five or more years of experience managing teams of five or more direct reports
• Five or more years of experience working with organizational functions and personnel
• Five or more years of experience working with call center software and programs
• Access to 10 Mbps of download speed and 1 Mbps of upload speed of dedicated internet bandwidth (Satellite provided Internet Service will not qualify)
• Ability to work remotely (from the comfort of your own home) in a quiet work environment free from distractions
• Flexible availability and willingness to work any shift as program operates 24 / 7
• Residency within a 60-mile radius of following locations : El Paso (Texas residency required), Bossier City (Louisiana residency required), New Orleans (Louisiana residency required), Natchitoches (Louisiana residency required), Barbourville or Rensselaer
• US Citizenship

Even BETTER if you have :

• Bachelor’s degree in business or a related field
• Call Center Management experience HIGHLY preferred
• Excellent business and analytical problem solving skills
• Strong communication skills
• Ability to work independently

WORK ENVIRONMENT :

Hybrid - Employees may be asked to work a minimum of Two (2) days onsite per month.

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TSSCE

The likely salary range for this position is $45,698 - $76,336. This is not, however, a guarantee of compensation or salary.

Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours :

Travel Required : None

None

T elecommuting Options :

Remote

Work Location : USA LA Bossier City

USA LA Bossier City

Last updated : 2024-06-07