Contact Center Supervisor jobs in the United States
Recently Added Contact Center Supervisor jobs
Contact Center - Contact Center Supervisor
- Mission Fed
-
San Diego, CA
FULL_TIME
- We are looking for a LEADER for our 60 Team Member call center based in Scripps Ranch! Do you have a passion for helping others? Are you the go to person for people on your team because you always have the answer or know where to get it? Do you enjoy coaching and mentoring others and helping them grow their own careers? How does working with a great team where you will feel supported and appreciated sound? Want to work somewhere you can really have an impact? If this sounds interesting to you, below are a few more details. Maintains a highly knowledgeable and well performing team(s). Answers staff questions, handles escalated calls, performs member experience survey callbacks, and provides back-up support on the phones during peak periods. Delivers superior member service, both internally and externally, in accordance with organizational service standards. Seeks innovative solutions and energizes team to succeed. Actively participates in the creation of motivational strategies to drive quality performance to include incentives, contests, and team performance programs. Assists in recruiting and hiring highly skilled sales and service-oriented individuals Conducts side by side coaching sessions, monthly scorecard reviews, identifies employee training and development needs, and reports findings to Manager. Responsible for reviewing / approving telephone wire requests up to authorized limits. Adheres to policies and procedures to mitigate fraud and / or potential losses. Uses sound, prudent and good judgment for the decisions that are outside the normal guidelines. Shares timely communications regarding policies and procedures, compliance, marketing promotions, and financial and economic news with staff. Ensures that all communication distributed from Contact Center is correct in form and content. Here is what we are looking for: Associate’s Degree, however; experience can substitute for education. At least 3 years of related work experience in the financial services industry with progressively responsible duties is required. Experience successfully working with a TEAM of people in a functional guidance/lead or supervisory capacity is highly preferred. We know, shocking, Call Center experience is also preferred! Skills - Excellent customer service, verbal and written communication skills along with solid decision-making and trouble-shooting skills. Strong interpersonal and relationship building skills are essential. Must possess the ability to manage sales, service, and operations in balance. What we offer: Great team! You can’t beat a role in sunny San Diego! Hybrid environment. Remote up to 2 days a week if you would like (some weeks may require more onsite days based on what’s happening in the business) 18 days of PTO in your first year plus 12 holidays a year! 6% 401(k) match Full benefits package including medical, dental, vision, life insurance, etc. If this sounds like an amazing opportunity to you (because ya, it is!), we want to hear from you! Base Pay/Salary: $65,000 - $72,000 a year The salary wage range that we expect to pay for this position is $65,000 to $72,000. Actual base pay within this range will be determined by several components, including but not limited to, relevant experience, internal equity, skills, qualifications, and other job-related factors permitted by law.
- 2 Months Ago
Contact Center - Contact Center Supervisor
- MISSION FEDERAL CREDIT UNION
-
San Diego, CA
FULL_TIME
- We are looking for a LEADER for our 60 Team Member call center based in Scripps Ranch! Do you have a passion for helping others? Are you the go to person for people on your team because you always hav...
- 2 Months Ago
Outpatient Practice Supervisor - Contact Center
- MMC001 Marshall Medical Center
-
Placerville, CA
FULL_TIME
- Department: MMF Contact Center Shift: Primarily Days (United States of America) Employee Type: Regular Per Diem Type (if applicable): Minimum Pay Range: $31.54 - $39.42 Job Description: POSITION SUMMA...
- 1 Month Ago
47- Contact Center - Contact Center Supervisor
- MISSION FEDERAL CREDIT UNION
-
San Diego, CA
FULL_TIME
- We are looking for a LEADER for our 60 Team Member call center based in Scripps Ranch! Do you have a passion for helping others? Are you the go to person for people on your team because you always hav...
- 20 Days Ago
Supervisor Contact Center
- CHI Saint Joseph Medical Group
-
Lexington, KY
FULL_TIME
- Overview CHI Saint Joseph Medical Group now part of CommonSpirit Health formed between Catholic Health Initiatives (CHI) and Dignity Health includes 275 providers delivering quality care to patients a...
- 10 Days Ago
Contact Center Supervisor
- AdventHealth Medical Group Central FL
-
Maitland, FL
FULL_TIME
- Description Remote Call Center Supervisor - AdventHealth Medical Group Call Center All the benefits and perks you need for you and your family: Benefits from Day One Paid Days Off from Day One Student...
- 10 Days Ago
Contact Center Supervisor jobs at Popular Companies
Service Agent II - IS Client Services - Full Time 8 Hour Rotating Shift (Non-Exempt) (Non-Union)
- University of Southern California
-
Los Angeles, CA
- The Service Desk Agent II is responsible for supporting inbound tickets and phone calls to clients and triage needs to h...
- 5/19/2024 12:00:00 AM
Service Agent I - IS Client Services - Full Time 8 Hour Rotating Shift (Non-Exempt) (Non-Union)
- University of Southern California
-
Los Angeles, CA
- The Service Desk Agent I is responsible for supporting the end user community at the Keck Medicine of USC hospitals and ...
- 5/18/2024 12:00:00 AM
Career Services Advisor, Senior
- University of Southern California
-
Los Angeles, CA
- The USC Viterbi School of Engineering (https://viterbischool.usc.edu/) seeks a career services professional to serve as ...
- 5/17/2024 12:00:00 AM
Service Representative I
- City National Corporation
-
Los Angeles, CA
- Or use LinkedIn Job Matching to find an opening that matches your experience. **Service Representative I** **Job ID** TR...
- 5/17/2024 12:00:00 AM
Linen Services Tech - Full Time
- Cedars-Sinai
-
Los Angeles, CA
- **Job Description** **Grow your career at Cedars-Sinai!** At Cedars-Sinai, we're motivated by a collective spirit of inn...
- 5/17/2024 12:00:00 AM
Customer Service Quality Auditor - Call Center *$1,000 Sign-On Bonus*
- Missionheritage
-
Brea, CA
- ** Customer Service Quality Auditor - Call Center *$1,000 Sign-On Bonus*** **** New **We are looking for Customer Servic...
- 5/16/2024 12:00:00 AM
Senior Stakeholder Relationship Tax Consultant
- Internal Revenue Service
-
Los Angeles, CA
- Summary Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT ...
- 5/16/2024 12:00:00 AM
Service Representative Lead
- City National Corporation
-
Los Angeles, CA
- Or use LinkedIn Job Matching to find an opening that matches your experience. **Service Representative Lead** **Job ID**...
- 5/16/2024 12:00:00 AM
Income Estimation for Contact Center Supervisor jobs
$54,488 to $75,294