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Contact Center Scheduler jobs in Texas

Contact Center Scheduler is responsible for monitoring the contact center workload and scheduling function. Assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Assists in maintaining and adjusting staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler work is closely managed. Works on projects/matters of limited complexity in a support role. To be a Contact Center Scheduler typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)

Recently Added Contact Center Scheduler jobs

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Scheduler / Contact Center
  • Lovelace Health System
  • Tyler, TX FULL_TIME
  • Overview

    Join our team as a day shift, full-time, Central Scheduling Call Center Representative in Tyler, TX.

    Fulfilling your purpose begins here:

    People First, Always. Here’s how we take care of our people:
    • Medical, vision, dental health insurance, health savings account / flexible spending, competitive pay, paid time off, 401k retirement plan with company match, employee assistance program and more

    Your team is bigger than your department:
    • UT Health East Texas Physicians has over 90 primary and specialty care clinics, providing comprehensive medical education and innovative research. There are also residency programs throughout our hospitals and clinics actively training the medical leaders of the future.
    • We believe healthcare is a team sport and every player has something to contribute. We show compassion, celebrate differences and treat one another with respect.

    Responsibilities

    • Maintain acceptable ACD (automated call distribution) call statistics
    • Demonstrate proficiency and skill in call control and call steerage.
    • Understand and take appropriate intervention for call queue management at an agent level.
    • Accurately performs the transferring of customers to the appropriate areas.
    • Accurately perform call distribution and effectively executes paging and messaging services
    • Accurately perform data entry at time of call using appropriate call center software systems
    • Effectively distributes patient email
    • Maintains a constructive working relationship with clients, physician offices, co-workers, supervisors and others as needed
    • Participates in department in-services and meetings
    • Adheres to the policies and procedures of the organization and the call center
    • Maintains confidentiality of all interactions
    • Maintains a clean, efficient work area
    • Becomes knowledgeable about call center office equipment
    • Other duties as requested

    Qualifications

    Job Requirements
    • High school diploma or equivalent

    Preferred Job Requirements

    • Two (2) years of college
    • Basic typing skills of 35 wpm
    • Knowledge of basic medical terminology
  • 1 Day Ago
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Scheduler / Contact Center
  • UT Health East Texas Clinics
  • Tyler, TX FULL_TIME
  • Overview Join our team as a day shift, full-time, Central Scheduling Call Center Representative in Tyler, TX. Fulfilling your purpose begins here: People First, Always. Here’s how we take care of our ...
  • 2 Days Ago
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Scheduler- Lead (Contact Center On-site)
  • UT Health San Antonio Staff Positions
  • San Antonio, TX FULL_TIME
  • Job Summary: Under minimal supervision, leads and coordinates Scheduling staff to ensure all elements of scheduling/registration has been completed prior to the date of the appointment. Responsible fo...
  • 27 Days Ago
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Scheduler-Intermediate (Contact Center On-Site)
  • UT Health San Antonio Staff Positions
  • San Antonio, TX FULL_TIME
  • Under general supervision, responsible for providing all elements of scheduling and registration support to a clinic. Knowledge, Skills and Abilities: Demonstrates the ability to support the mission, ...
  • 27 Days Ago
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Contact center
  • Innova Solutions
  • Temple, TX FULL_TIME
  • Innova Solutions is immediately hiring for a Call Center Representative Position type : Full-Time, Contract to Hire Duration : 3 Month As a Call Center Representative, you will : Responsible for profe...
  • 2 Days Ago
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OR Scheduler
  • Valley Regional Medical Center
  • Brownsville, TX FULL_TIME
  • Introduction Are you looking for a work environment where diversity and inclusion thrive? Submit your application for our OR Scheduler opening with Valley Regional Medical Center today and find out wh...
  • 10 Days Ago
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Contact Center Scheduler jobs at Popular Companies

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Scheduler Analyst
  • City of Austin
  • Austin, TX
  • Minimum Qualifications Education and/or Equivalent Experience: For Austin Energy: Graduation from an accredited high sch...
  • 6/1/2024 12:00:00 AM
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Schedule Analyst
  • Aurora Flight Sciences Corporation
  • Manassas, VA
  • Schedule Analyst Job Code 3804 Assigned Aurora Location Manassas, VA Locations Manassas, VA Apply Now (https://phg.tbe.t...
  • 6/1/2024 12:00:00 AM
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Mainframe Scheduling Analyst
  • Ensono
  • Chicago, IL
  • Mainframe Scheduling AnalystRemote - United StatesJR010267 Position Summary The Mainframe Scheduling Analyst provides te...
  • 6/1/2024 12:00:00 AM
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Mainframe Scheduling Analyst
  • Ensono
  • Los Angeles, CA
  • Mainframe Scheduling AnalystRemote - United StatesJR010267 Position Summary The Mainframe Scheduling Analyst provides te...
  • 6/1/2024 12:00:00 AM
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Workforce Management Scheduling Analyst
  • Crisis Connections
  • Position Title: Workforce Management Scheduling Analyst Reports to: Contact Center Operations Director Job Type: Full-ti...
  • 5/31/2024 12:00:00 AM
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Schedule Analyst
  • Winstead Management Group
  • Cincinnati, OH
  • Job Description Job Description The Schedule Analyst will support Department program and project management activities. ...
  • 5/31/2024 12:00:00 AM
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Project Schedule Analyst
  • NINE 30 CONSULTING
  • Lexington Park, MD
  • About Nine 30: Nine 30 Consulting is a small business located in Lexington Park, MD that provides financial management, ...
  • 5/31/2024 12:00:00 AM
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Senior Scheduling Analyst
  • The CSL Group Inc.
  • Middleton, MA
  • The company The CSL Group Inc. (“CSL”) of Montreal, Canada is a world-leading provider of marine dry bulk cargo handling...
  • 5/30/2024 12:00:00 AM
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About Texas

Texas (/ˈtɛksəs/, locally /ˈtɛksɪz/; Spanish: Texas or Tejas Spanish pronunciation: [ˈtexas] (listen)) is the second largest state in the United States by both area and population. Geographically located in the South Central region of the country, Texas shares borders with the U.S. states of Louisiana to the east, Arkansas to the northeast, Oklahoma to the north, New Mexico to the west, and the Mexican states of Chihuahua, Coahuila, Nuevo León, and Tamaulipas to the southwest, while the Gulf of Mexico is to the southeast. Houston is the most populous city in Texas and the fourth largest in the...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduler jobs
$45,538 to $63,477

Most Popular Cities in Texas for Contact Center Scheduler Jobs