Contact Center Scheduler is responsible for monitoring the contact center workload and scheduling function. Assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Assists in maintaining and adjusting staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler work is closely managed. Works on projects/matters of limited complexity in a support role. To be a Contact Center Scheduler typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career!
ELS is hiring for the position of Contact Center Supervisor in Biloxi, Mississippi.
JOB SUMMARY :
An excellent call center supervisor must have customer service and supervisory experience. The ideal candidate must possess great communication skills and be able to lead and motivate a hybrid workforce.
You will be organized and reliable as well as results-oriented. This role is a hybrid, with an opportunity to work on-site and remotely.
PERKS
We want career-minded team members that are looking to grow! We offer
training to develop your professional abilities. This is a phenomenal
opportunity to join a growing team in a new office! We offer a comprehensive benefits package including :
Medical, Dental and Vision Insurance
401(k) Employer Match
Paid Vacations
Paid Holidays
Paid Sick Time
Paid Wellness Days
Employee Membership
And More!!
ESSENTIAL JOB FUNCTIONS
SKILLS, EDUCATION, AND EXPERIENCE
To perform this job successfully, you must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to work weekends and evenings.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands to finger, handle or feel, reach with hands and arms and talk or hear.
The employee is frequently required to stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision,
distance vision, depth perception and ability to adjust focus.
In return for your excellent skills and abilities, we offer a comprehensive benefits package including : medical, dental, and vision plans, a generous 401(k) employer match, and paid vacations, holidays, and sick time.
We invite you to visit our web site at www.equitylifestyleproperties.com for additional information regarding our exceptional resort communities.
As an Equal Opportunity Employer, we welcome and thank all applicants.