Contact Center Representative - Inbound jobs in California
Contact Center Representative - Inbound answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Being a Contact Center Representative - Inbound answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. Additionally, Contact Center Representative - Inbound may redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Inbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Representative - Inbound jobs
Contact Center Sales & Service Representative - Inbound Call Center (FULL TIME ONSITE)
- First Technology Federal Credit Union
-
Rocklin, CA
FULL_TIME
-
Our Contact Center is looking for engaged and independent member service professionals to help our members achieve their financial goals. As a Sales and Service Representative, you will be part of a supportive and dynamic member focused sales team. This Representative works in a fast-paced environment focused on serving our members over the phone with a variety of banking needs, including account inquiries, loan support, and cross-selling products and services to help members.At First Tech, we place a high priority on setting our employees up for success and continuously re-evaluating the employee experience to ensure a positive work environment. As a new Contact Center Representative, you will participate in a comprehensive 5-week training and orientation at our Rocklin location lead by our dedicated Call Center Training team. Our Contact Center leadership team is committed to providing each employee tailored support to meet their individual growth and development.Here is what you can expect from the job and what you need to be successful:Job Duties
- Support inbound member calls and perform member financial transactions in English - Spanish Speaking skill set a plus!
- Pro-actively identify and recommend the best products and services to meet the members’ financial needs, and partnering with services teams including insurance, investments, and mortgage
- Provide exceptional customer service by assisting with members’ digital inquiries (mobile and online banking) and engaging with eSupport and Helpdesk when needed a
- Meet quarterly call efficiency metrics and service objectives, alongside sales targets, and incentives
- Actively evaluate the member interaction to determine satisfaction level, de-escalating / troubleshooting or escalating as appropriate to address each members’ unique needs
- Participate in training and utilize available resources to maintain in depth current knowledge of all current credit union products and services
- Engage appropriate team member(s) and leaders for issue resolution and ongoing training support
Essential Skills- Minimum 1 years of previous experience in a fast-paced customer service role required;
- Experience in a call center and/or sales role strongly preferred
- Ability to listen to our members needs and provide tailored product recommendations
- Must be comfortable working in fast-paced customer service and sales environment, meeting deadlines without sacrificing member service
- Excellent verbal and written communication skills with a focus on empathy and professionalism
- Aptitude for learning a variety of computer systems and using technology to solve member issues
- Excellent listening skills with the ability to ask probing questions, understand concerns, and overcome objections
- Demonstrated effective time management skills with the ability to work independently and in a collaborative team environment
- Strong critical thinking and decision-making skills with attention to detail
- Intermediate level experience with Microsoft Office suite, including Word, Outlook, and Excel required
- Education: High school diploma or equivalent; proficiency in basic mathematics
Location: Rocklin Corporate Location, Rocklin, CA 95765. The Contact Center team works on-site, but during the COVID pandemic we are adhering to CDC guidelines and taking every precaution to ensure the safety of our employees through social distancing and on-site virtual training.Schedule: 40 hours per week Monday-Friday; various shifts available starting at 6:00am and ending at 6:30pm to support a work/life balance
Target Compensation in Rocklin, CA:- Sales and Service Representative I: $20.80-$22.24 per hour quarterly incentive
Benefits options include- Traditional medical, dental, and vision coverage
- 401K matching up to 5% per pay period
- Accrue up to 17 days of Paid Time Off your first year of employment
- 11 paid federal holidays
- Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria)
- 4 Days Ago
Contact Center Sales & Service Representative - Inbound Call Center (FULL TIME O
- First Tech Federal Credit Union
-
Rocklin, CA
FULL_TIME
- Description Our Contact Center is looking for engaged and independent member service professionals to help our members achieve their financial goals. As a Sales and Service Representative, you will be...
- Just Posted
Contact Call Center Representative
- Wine of the Month Club
-
Monrovia, CA
FULL_TIME
- OverviewWine of the Month Club was founded in 1972 and is the oldest subscription box wine club in America. We pride ourselves on helping our customers find the perfect wines at the best prices. We’re...
- 5 Days Ago
Contact Center Representative I
- L A Federal Credit Union
-
Glendale, CA
FULL_TIME
- Job Summary / Description LAFCU's Contact Center Representative I provides excellent member service to Members calling into LAFCU’s Contact Center. Provides information and promotes credit union produ...
- 7 Days Ago
Member Contact Center Representative
- Financial Partners Credit Union
-
Downey, CA
FULL_TIME
- We are looking to add to our team in the Contact Center and currently looking for a representative to assist our Members over the phone with all their banking needs. You will promote a positive, profe...
- 7 Days Ago
Contact Center Representative I
- Wescom Credit Union
-
Pasadena, CA
FULL_TIME
- Please use Firefox or Chrome internet browser to complete this applicationCurrent Wescom Employees: Please visit the Career Center in Workday to search and apply for a current job opening.We value and...
- Just Posted
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-
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-
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-
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- Tivly
-
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Contact Center Representative
- First Commerce Credit Union
-
Adel, GA
- Come grow with us! First Commerce is expanding, and we want you to join our dynamic, winning team. At FCCU, you can expe...
- 6/9/2024 12:00:00 AM
Contact Center Representative
- First Commerce Credit Union
-
Tallahassee, FL
- Come grow with us! First Commerce is expanding, and we want you to join our dynamic, winning team. At FCCU, you can expe...
- 6/8/2024 12:00:00 AM
About California
California is a state in the Pacific Region of the United States. With 39.6 million residents, California is the most populous U.S. state and the third-largest by area. The state capital is Sacramento. The Greater Los Angeles Area and the San Francisco Bay Area are the nation's second and fifth most populous urban regions, with 18.7 million and 9.7 million residents respectively. Los Angeles is California's most populous city, and the country's second most populous, after New York City. California also has the nation's most populous county, Los Angeles County, and its largest county by area, S...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Representative - Inbound jobs
$36,836 to $48,401