Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Quality Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)
We are seeking a Highly Motivated Dispatcher/Customer Service Representative to join our team!
Must be Flexible - Background checks will be done.
Responsibilities:
Qualifications:
Shifts:
8am-4pm
4pm-12am
12am-8am
Full time position/Part Time positions available
Paid training
Paid vacation
Overtime Pay
Bonus Pay
Pay Raises
Health Benefits
Company open 24 hours per day, 7 days per week, 365 days per year
Background Checks done
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Apply in person ONLY at Quality Towing, 1657 Plaza Place, Myrtle Beach, SC 29577'
'
Work Remotely
Job Type: Full-time
Pay: $16.00 - $20.00 per hour
Expected hours: No less than 40 per week
Benefits:
Schedule:
Work Location: In person