Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Quality Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)
Client: State of Mississippi - The Mississippi Department of Finance & Administration (DFA)
Position: SAP Security Analyst 131186
Duration: At least 1 Years from projected start date
Remote Option: 50/50 Option
Location: 501 N West St, Jackson MS 39201
Tentative Shift Hours: 8 AM to 5 PM (40 Hours per Week).
Position Closing: 5/31/2024 3:00:00 PM
JOB DETAILS:
The Mississippi Department of Finance & Administration (DFA) / Mississippi Management and Reporting System (MMRS) is recruiting one (1) SAP Security Analyst to provide SAP system support. The resource will serve as a member of the security and will work alongside State resources in developing, enhancing, and supporting the Mississippi Accountability System of Government Information and Collaboration (MAGIC) system.
Job Requirement:
Required Skills:
Preferred Skill Set: