Contact Center Quality Analyst jobs in Nebraska
Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Analyst jobs
Data Quality Analyst
- University of Nebraska Medical Center
-
Omaha, NE
FULL_TIME
-
GENERAL REQUISITION INFORMATION
EEO Statement
UNMC is an Affirmative Action Equal Employment Opportunity Employer, including an equal opportunity employer of protected veterans and individuals with disabilities.
Location Omaha, NE Requisition Number: Staff_12923 Department Eppley Inst Administration 50001825 Business Unit Eppley Institute Reg-Temp Full-Time Regular Work Schedule TBD, 8:00AM - 4:30PM Remote/Telecommuting Hybrid (part-time working on site, part-time working off-site) Position Summary
The Data Quality Analyst will lead data modeling, analysis, and reporting efforts and will work with stakeholders and leadership to gather, organize, and utilize relevant data in support of the Buffett Cancer Center (BCC) activities. They will ensure consistent reporting by designing and creating optimal processes and procedures for data intake, integration, analysis, and visualization. The right person for the job will apply their exhaustive knowledge of data analysis and relevant software tools to solve problems, design and create analytical reports to be used for decision making and day-to-day operations.
Position Details
Additional Information
Posting Category Operations Working Title Data Quality Analyst Job Title information Technology Specialist Salary Grade IT24S Appointment Type B1 - REG MGR PROF SALARY Salary Range $71,800 - $107,700/annual Job Requisition Begin Date 03/21/2024 Application Review Date 03/28/2024 Review Date Information:
Initial application review will begin on the date provided in the field above. Applications received prior to this review date will be considered. Applications received after the review date may be considered.
Required And Preferred Qualifications
Required Education: Bachelor's degree If any degree major/training is required, please specify the type. (NOTE: Concentration and minors are not equivalent to a major)
Information Technology, Computer Science, Management Information Systems, Business, or related field.
Required Experience 4 years If any experience is required, please specify what kind of experience:
Experience gathering, integrating, harmonizing, and reporting research and/or administrative data to include experience with ETL processes, data analytics software, and dataset systems.
Required License No If yes, what is the required licensure/certification? Required Computer Applications: Microsoft Excel Required Other Computer Applications: Data analytics software and database systems Required Additional Knowledge, Skills and Abilities:
Strong analytical and problem-solving skills.
Ability to use data-driven approaches to find solutions to business problems.
Knowledge of basic statistical analyses methods, including methods to identify trends, and make predictions.
Knowledge of SQL programming language.
Basic knowledge of computational methods and approaches.
Data preparation skills, including finding and fixing errors, identifying outliers, and transforming data into a structured format that can be analyzed.
Ability to clearly convey findings to non-technical stakeholders, both written and orally.
Excellent organizational, interpersonal, and computer skills.
Ability and willingness to learn new software as needed.
Ability to work independently or in teams.
Attention to detail
Preferred Education: Master's degree If any degree/training is preferred, please specify the type: Preferred Experience:
Experience working in a research environment.
Experience working with NIH/NCI policies and procedures.
Experience with EVAL, Research Logix, Oncore CTMS, REDCap, and/or other clinical research data systems.
Experience with programming languages for data manipulation and analysis, such as Python or R.
Experience with Machine Learning and AI methods
Preferred License: No If yes, what is the preferred licensure/certification?: Preferred Computer Applications: Not Applicable Preferred Other Computer Applications: EVAL, Research Logix, Oncore CTMS, REDCap Preferred Additional Knowledge, Skills and Abilities: Email to a Friend https://unmc.peopleadmin.com/postings/84859
EEO Statement
EEO Statement
EEO Statement
The University of Nebraska Medical Center (UNMC) is committed to creating a diverse and inclusive work and learning environment free from discrimination and harassment. UNMC is dedicated to creating an environment where everyone feels valued, respected and included. UNMC does not discriminate based on race, color, ethnicity, national origin, sex, pregnancy, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, marital status, and/or political affiliation in its programs, activities, or employment. UNMC complies with all local, state and federal laws prohibiting discrimination, including Title IX, which prohibits discrimination on the basis of sex.
Requisition Specific Questions
Required fields are indicated with an asterisk (*).- * Do you have a Bachelor's degree in Information Technology, Computer Science, Management Information Systems, Business, or related field?
- Yes
- No
- * Do you have a minimum of four years experience gathering, integrating, harmonizing, and reporting research and/or administrative data to include experience with ETL processes, data analytics software, and dataset systems?
- Yes
- No
- * If you do have a minimum of four years experience gathering, integrating, harmonizing, and reporting research and/or administrative data to include experience with ETL processes, data analytics software, and dataset systems, please elaborate (If No, indicate NA). (Open Ended Question)
- * Are you proficient in Microsoft Excel?
- Yes
- No
- * Are you proficient in data analytics software and database systems?
- Yes
- No
- * How did you hear about this position?
- Careerlink
- Employee Referral
- HERC
- Indeed
- Job Fair
- Lincoln Journal Star
- Omaha World Herald
- UNMC Job Site
- NEWorks
- Handshake
- Other
- * If Other, please specify the source. Otherwise, indicate NA. (Open Ended Question)
- * Within the past 6 months, have you been affected by a reduction in force or grant funding expiration with the University of Nebraska Medical Center?
- Yes
- No
Required Documents- Cover Letter
- Resume
- 15 Days Ago
Contact Center Representative II
- Centris Federal Credit Union
-
Omaha, NE
FULL_TIME
- Job DetailsDescription Join Our Team as a Contact Center Rockstar! Position: Contact Center Representative IILocation: 114th & DodgeHours: The hours for this opportunity are Monday through Friday from...
- 1 Day Ago
Contact Center Assistant Manager
- Centris Federal Credit Union
-
Omaha, NE
FULL_TIME
- Job DetailsDescriptionPosition: Contact Center Assistant ManagerLocation: 114th & Dodge BranchHours: Monday through Friday, 9:00AM to 6:00PM and some Saturday's from 8:55AM to 1:00PM.What You'll DoLea...
- 1 Day Ago
Contact Center Supervisor
- North End Teleservices, LLC
-
Omaha, NE
FULL_TIME
- Are you ready for a challenge in your career? Apply Now!!! We are growing again and looking for our next Account Supervisor for our government line of business! This position does require a background...
- 28 Days Ago
Contact center agent
- Vyve Broadband
-
Central, NE
FULL_TIME
- Get paid to talk, listen, and resolve issues!! Remote Contact Center Agent (salary range - $29,000.00-$35,000.00 annually, PLUS annual bonus of 5% of base pay) Amazing Benefits : Courtesy cable, inter...
- 2 Days Ago
Contact Center Representative II
- Centris Brand
-
Omaha, NE
FULL_TIME
- Join Our Team as a Contact Center Rockstar! Position: Contact Center Representative II Location: 114th & Dodge Hours: The hours for this opportunity are Monday through Friday from 9:30 AM to 6:00 PM, ...
- 3 Days Ago
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-
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Lead Call Center Analyst
- Department Of The Treasury
-
Washington, DC
- Duties As a Lead Call Center Analyst, you will: * Serve as Team Leader. Communicate and integrate the branches strategic...
- 5/30/2024 12:00:00 AM
Lead Call Center Analyst
- Department Of The Treasury
-
Birmingham, AL
- Duties As a Lead Call Center Analyst, you will: * Serve as Team Leader. Communicate and integrate the branches strategic...
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Lead Call Center Analyst
- Department Of The Treasury
-
Kansas City, MO
- Duties As a Lead Call Center Analyst, you will: * Serve as Team Leader. Communicate and integrate the branches strategic...
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Call Center Analyst 1
- Iron Bow Technologies
-
Manassas, VA
- Iron Bow Technologies is for people who believe trust is paramount, transformation is embraced, and the future is here, ...
- 5/29/2024 12:00:00 AM
Technical Lead
- TekJobs
-
Alpharetta, GA
- Required Skills: Tier2 Support. Focus on Outage and Incident tickets passed from T1- team 12*5 and 24*7 on Call. Analyst...
- 5/29/2024 12:00:00 AM
About Nebraska
The state is bordered by South Dakota to the north; Iowa to the east and Missouri to the southeast, across the Missouri River; Kansas to the south; Colorado to the southwest; and Wyoming to the west. The state has 93 counties and is split between two time zones, with the state's eastern half observing Central Time and the western half observing Mountain Time. Three rivers cross the state from west to east. The Platte River, formed by the confluence of the North Platte and the South Platte, runs through the state's central portion, the Niobrara River flows through the northern part, and the Rep...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst jobs
$42,097 to $58,362