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Contact Center Quality Analyst jobs in Maryland

Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

Recently Added Contact Center Quality Analyst jobs

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Quality Analyst
  • Mercy Medical Center, Baltimore, MD
  • Baltimore, MD FULL_TIME
  • Summary

    Mercy Medical Center, the only midsize hospital in the state of Maryland named a “Best Employer” by Forbes Magazine and recognized as one of the Top 150 Places to Work in Healthcare by Becker’s Healthcare is hiring Quality Analysts! Come join our family of dedicated medical professionals! Military veterans are also encouraged to apply!

    Mercy’s Quality Analyst Benefits

    • Paid time off (PTO) & company paid holidays
    • Tuition reimbursement
    • 403(B) retirement plan with generous company match and “Catch Up” provision
    • McAuley Awards - Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values
    • Competitive health, prescription, vision and dental benefits & wellness credit
    • Employer paid short & long term disability benefits
    • Discounts on auto & home insurance and Verizon plans
    • Pet Wellness coverage, legal assistance and identity protection
    • Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
    • Perks at Work - savings on favorite brands, travel, tickets, dining and more!


    Responsibilities

    The Quality Analyst will be responsible for the collection, aggregation, analysis, and presentation of data, methods and findings related to quality, patient safety and clinical outcomes. This person will utilize various methods and maintain relational databases in order to accomplish these tasks. In addition, this person will have the opportunity to collaborate with other departments, leadership and staff to foster a culture of high reliability and patient safety.

    Requirements

    Quality Analyst Education and Work Experience:

    • Must possess a high school diploma or GED.
    • Bachelor's Degree required (Business or Healthcare preferred).
    • Proficient with building and utilizing Excel databases for analysis, reports and presentations.
    • Computer proficiency and technical aptitude with the ability to utilize the following: Microsoft Word, Power Point, Excel, and Outlook.
    • Must possess the ability to effectively communicate with internal and external customers (verbal and written).


    Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.
  • 10 Days Ago
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Quality Analyst I, Day Shift, Support Center
  • Support Center - Shared Services
  • Gaithersburg, MD FULL_TIME
  • Support Center If you are a current Adventist HealthCare employee, please click this link to apply through your Workday account. Adventist HealthCare seeks to hire a Quality Analyst who will embrace o...
  • 1 Day Ago
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Quality Control Analyst
  • Career Center
  • ROCKVILLE, MD FULL_TIME
  • Job Title Quality Control Analyst Job Classification Salaried Job Type full-time Category Information Technology Location ROCKVILLE, MD 20852 US (Primary) # of Hires Needed 1 Job Description Quality C...
  • 1 Month Ago
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Contact Center Supervisor - Maryland
  • Live! Casino and Hotel Maryland
  • Hanover, MD FULL_TIME
  • Overview Why We Need Your Talents: The Contact Center Supervisor supports the operations of the Contact Center. The overall goal of the Contact Center Supervisor is to ensure all guest contacts are ha...
  • 2 Days Ago
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Contact Center Manager
  • ANDREWS FEDERAL CREDIT UNION
  • Suitland, MD OTHER
  • Job Details Level: Management Job Location: Headquarters - Suitland, MD Salary Range: Undisclosed DescriptionAre you ready for an exciting career in the financial services industry? If so, Andrews Fed...
  • 2 Days Ago
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CONTACT CENTER SUPERVISOR
  • Korak Healthsource Group
  • Forest Hill, MD FULL_TIME
  • Additional InformationAll your information will be kept confidential according to EEO guidelines.
  • 3 Days Ago
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Contact Center Quality Analyst jobs at Popular Companies

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Board Certified Behavior Analysis School 2024-2025 SY
  • Epic Special Education Staffing
  • Lake Stevens, WA
  • ABOUT US Together, we are the Epic Special Education Staffing family and family is how we view each member of this incre...
  • 9/3/2024 12:00:00 AM
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Board Certified Behavior Analyst School 2024-2025 SY
  • Epic Special Education Staffing
  • Berwyn, IL
  • ABOUT US Together, we are the Epic Special Education Staffing family and family is how we view each member of this incre...
  • 8/21/2024 12:00:00 AM
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Call Center Analyst, Work Force Management *Remote*
  • Providence St. Joseph Health
  • Renton, WA
  • Description Providence Health Plan caregivers are not simply valued - they're invaluable. Join our team and thrive in ou...
  • 6/11/2024 12:00:00 AM
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Bilingual Call Center Analyst
  • Clark Creative Solutions
  • Silver Spring, MD
  • Job Description Job Description We are seeking a highly motivated and customer-oriented Bilingual Call Center Representa...
  • 6/11/2024 12:00:00 AM
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Call Center Analyst & Scheduling Specialist
  • Metlife Legal Plans
  • Cleveland, OH
  • Job Description Job Description MetLife Legal Plans is currently hiring a Client Service Center Analyst & Scheduling Spe...
  • 6/11/2024 12:00:00 AM
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Behavior Analyst Assistant in Arizona (Mesa, Glendale, Phoenix areas)
  • American Behavioral Solutions
  • Phoenix, AZ
  • Job Description American Behavioral Solutions is searching for passionate, highly motivated and organized individuals to...
  • 6/10/2024 12:00:00 AM
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Technical Lead
  • TekJobs
  • Alpharetta, GA
  • Required Skills: Tier2 Support. Focus on Outage and Incident tickets passed from T1- team 12*5 and 24*7 on Call. Analyst...
  • 6/8/2024 12:00:00 AM
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Call Center Analyst 1
  • Iron Bow Technologies
  • Manassas, VA
  • Iron Bow Technologies is for people who believe trust is paramount, transformation is embraced, and the future is here, ...
  • 6/8/2024 12:00:00 AM
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About Maryland

Maryland (US: /ˈmɛrələnd/ (listen) MERR-əl-ənd) is a state in the Mid-Atlantic region of the United States, bordering Virginia, West Virginia, and the District of Columbia to its south and west; Pennsylvania to its north; and Delaware to its east. The state's largest city is Baltimore, and its capital is Annapolis. Among its occasional nicknames are Old Line State, the Free State, and the Chesapeake Bay State. It is named after the English queen Henrietta Maria, known in England as Queen Mary. Sixteen of Maryland's twenty-three counties border the tidal waters of the Chesapeake Bay estuary and...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst jobs
$46,075 to $63,876

Most Popular Cities in Maryland for Contact Center Quality Analyst Jobs