Contact Center Quality Analyst jobs in Kentucky
Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Analyst jobs
Contact Center Rep
- Driven Brands Shared Services LLC
-
Remote, KY
FULL_TIME
- Company:Auto Glass Now Auto Glass Now offers fast, friendly, and convenient auto glass services. As the second largest auto glass repairer in America, our outstanding team works hard to deliver exceptional customer experiences and high-quality auto glass repair, replacement, and calibration services. We're always looking for friendly and energetic team members to join our growing glass family. Customer service representatives, technicians, managers, and many more positions are available across the country. With the majority of our management team starting as entry-level employees, you can feel confident in knowing Auto Glass Now is investing in your career growth. JOB DESCRIPTION: Duties & Responsibilities: Provides timely responses to customer inquiries by telephone and/or email in an in- or outbound service center, consistent with service and quality standards Processes customer orders, bills and accounts, and applications for service, maintenance, and termination Troubleshoots and resolves customer complaints. KSAs: Has developed knowledge and skills through formal training or considerable work experience. Entry level often for those with work experience in the skill area. Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures, and makes sound decisions Works with established procedures with a moderate degree of supervision. Qualifications: High school diploma and 1-3 year s of experience; post-secondary school education may substitute for years of experience(or equivalent) Position Location: Kentucky Compensation Range: $12.50 - $23.20 Compensation Frequency: Monthly Base pay offered may vary depending on actual location, job-related knowledge, skills, and experience. Supplemental pay types may include commissions or bonus incentives, depending on the role. Driven Brands offers a variety of health and wellness benefits including paid time off and holiday pay. Details regarding our benefits can be found here: https://www.drivenbrandsbenefits.com
- 2 Days Ago
Supervisor contact center
- GDIT
-
Barbourville, KY
FULL_TIME
- Job Description : General Dynamics Information Technology is providing critical support for citizens in our communities. We have opportunities for Customer Service Supervisors to support a team of con...
- 3 Days Ago
Customer Contact Center Manager
- Quarterhill Inc.
-
Louisville, KY
FULL_TIME
- Under the supervision of the Operations Manager, the Customer Contact Center Manager (CCC Manager) will actively maintain successful relationships with customers – focusing on providing the best custo...
- 3 Days Ago
Contact Center Representative
- Jackson Hewitt - 3170
-
Calvert, KY
PART_TIME
- At Jackson Hewitt, and its independently owned and operated franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity,...
- 7 Days Ago
Contact Center Rep
- Republic Bank & Trust Co
-
Louisville, KY
FULL_TIME
- “Republic Bank believes in the development and advancement of our associates. We offer the opportunity to learn all aspects of the company to prepare for future advancement. Come join our team for a c...
- 9 Days Ago
Contact Center Agent
- Pearl Interactive Network, Inc.
-
Winchester, KY
FULL_TIME
- Pearl Interactive Network is seeking Contact Center Agents in Winchester, KY - Onsite.The 2023 Recruiting Season Offers ONLY 5 TRAINING CLASSES. Scheduled Start Dates are Aug. 14, Aug. 28, Sept. 25, O...
- Just Posted
Contact Center Quality Analyst jobs at Popular Companies
Board Certified Behavior Analysis School 2024-2025 SY
- Epic Special Education Staffing
-
Lake Stevens, WA
- ABOUT US Together, we are the Epic Special Education Staffing family and family is how we view each member of this incre...
- 9/3/2024 12:00:00 AM
Board Certified Behavior Analyst School 2024-2025 SY
- Epic Special Education Staffing
-
Berwyn, IL
- ABOUT US Together, we are the Epic Special Education Staffing family and family is how we view each member of this incre...
- 8/21/2024 12:00:00 AM
Call Center Analyst, Work Force Management *Remote*
- Providence St. Joseph Health
-
Renton, WA
- Description Providence Health Plan caregivers are not simply valued - they're invaluable. Join our team and thrive in ou...
- 6/11/2024 12:00:00 AM
Bilingual Call Center Analyst
- Clark Creative Solutions
-
Silver Spring, MD
- Job Description Job Description We are seeking a highly motivated and customer-oriented Bilingual Call Center Representa...
- 6/11/2024 12:00:00 AM
Call Center Analyst & Scheduling Specialist
- Metlife Legal Plans
-
Cleveland, OH
- Job Description Job Description MetLife Legal Plans is currently hiring a Client Service Center Analyst & Scheduling Spe...
- 6/11/2024 12:00:00 AM
Behavior Analyst Assistant in Arizona (Mesa, Glendale, Phoenix areas)
- American Behavioral Solutions
-
Phoenix, AZ
- Job Description American Behavioral Solutions is searching for passionate, highly motivated and organized individuals to...
- 6/10/2024 12:00:00 AM
Technical Lead
- TekJobs
-
Alpharetta, GA
- Required Skills: Tier2 Support. Focus on Outage and Incident tickets passed from T1- team 12*5 and 24*7 on Call. Analyst...
- 6/8/2024 12:00:00 AM
Call Center Analyst 1
- Iron Bow Technologies
-
Manassas, VA
- Iron Bow Technologies is for people who believe trust is paramount, transformation is embraced, and the future is here, ...
- 6/8/2024 12:00:00 AM
About Kentucky
Kentucky (/kənˈtʌki/ (listen) kən-TUK-ee), officially the Commonwealth of Kentucky, is a state located in the east south-central region of the United States. Although styled as the "State of Kentucky" in the law creating it, (because in Kentucky's first constitution, the name state was used) Kentucky is one of four U.S. states constituted as a commonwealth (the others being Virginia, Pennsylvania, and Massachusetts). Originally a part of Virginia, in 1792 Kentucky became the 15th state to join the Union. Kentucky is the 37th most extensive and the 26th most populous of the 50 United States.
Ke...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst jobs
$42,053 to $58,300