Contact Center Quality Analyst jobs in Kansas

Position Description :

Cashiers, customer service reps, and customer service enthusiasts alike, we have a great opportunity for you! Central National Bank is adding a Customer Contact Center Representative to our team.

No banking experience required!

You read that right. Our team members have successfully transitioned from non-banking roles such as -

• Teaching;
• CNAs;
• Administrative and office workers;

And more!

They found success in this role and now its your turn! With an attention to detail, knack for problem solving, and friendly customer service attitude, you may have the skills needed.

We provide you with the training and tools for the rest.

Schedule

Open availability between operating hours preferred - Mon-Fri 8 AM - 7 PM, Sat. 9 AM - 4 PM, Sun. 11 AM - 3 PM. Schedule will consists of 20-29 hours weekly.

Perks

As a part-time team member, you have access to a variety of benefits which include :

Sick Leave

Paid Holidays

Paid Volunteer Time

Access to our employee assistance program

401K & Generous Match (subject to eligibility requirements)

Day to Day

Serve as the Bank's primary Contact Centers Representative and utilize effective oral, video transaction and sales techniques such as asking open-ended questions, demonstrating enhanced listening and comprehension skills and a capacity to keep the customer positively engaged while concluding their ITM and / or Call Center personal / business transaction(s).

Maintain advanced bank product / program knowledge to support transactional and cross-sell opportunities and to appropriately apply bank policies and procedures, which include :

Recognizing and utilizing the necessary security protocol to properly identify the customers and their financial needs remotely via the video system, the call center and / or assigned on-line banking

Applying standard operating procedures as it pertains to account flags such as holds; delinquent loans and screen messaging;

an ability to recognize unusual account activity; an understanding of reporting procedures; and a comprehensive understanding of check hold processes and procedures

Remotely and proficiently processing cash / check transactions including deposits, withdrawals, loan payments, onus checks, and transfers from one account to another and an ability to cross-sell and / or refer customer inquiries to another division professionally and appropriately.

Daily balancing an electronic cash drawer throughout the day and at shift's end.

Performing financial transactions in an efficient and precise manner.

Meeting / supporting team and bank assigned goals.

Utilizing the system software proficiently and accurately.

Demonstrating a work-place attitude supportive of the Bank's Service Level Standards and Central National Bank's values which includes working with other bank divisions / departments to ensure the workflow and / or process is providing the best and most accurate service to the customer.

Other activities as assigned by management

Next Steps

Central has the perfect start for you! Head on over to centralnational.com / careers and complete a quick application. If your qualifications match up, a member of our HR team will be in touch with you to discuss the next steps.

EOE M / F / D / V

Additional Information :

Last updated : 2024-05-30