Community Development Manager jobs in Georgia

PURPOSE OF CLASSIFICATION:
The purpose of this classification is to manage the daily operations of the Business License Division within the Community Development Department. Primary responsibilities include intake, review and issuance of Occupational Tax Certificates, (Business License), Alcohol Licenses, and Special Event Licenses. Collection of Alcohol by the pour sales tax, Hotel/Motel excise tax and Alcohol wholesale distributor excise tax, etc.
Secondary responsibilities include intake, review, and issuance of Building Permits, Mechanical Permits, Electrical Permits, Plumbing Permits and Certificates of Occupancy.
Additional responsibilities include: Creating a positive and responsive customer experience throughout the permitting and licensing process; initiating follow-up emails and phone calls to customers for a satisfactory customer service. Responsible for problem resolution resulting from all application requests and inspections. Work is performed under general supervision of the Directory of Community Development.

ESSENTIAL FUNCTIONS:
The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned. Manages, directs, and evaluates assigned staff, processing and following up on customer concerns and problems, directing work, counseling, reviewing and recommending staff disciplinary actions and completing employee performance appraisals; provides training and guidance for new staff on system operations; resolves work place issues before escalating to Director. Coordinates daily work activities; organizes and prioritizes division workload; makes work assignments; monitors status of work in progress and inspects completed work; consults with assigned staff, assists with complex/problem situations, and provides technical expertise. Manages the issuance of issuance of Occupational Tax Certificates, (Business License), Alcohol Licenses, and Special Event Licenses. Collection of Alcohol by the pour sales tax, Hotel/Motel excise tax and Alcohol wholesale distributor excise tax, etc. Manages and performs customer service functions in person and by telephone; provides information and assistance related to codes, licenses, renewals, procedures, fees, forms, or other issues; responds to questions, complaints or requests for service from business owners, contractors, builders, developers, citizens, and other individuals; researches problems and initiates problem resolution. Assists with issuance of permits for commercial/residential construction projects; issues building/electrical/HVAC/plumbing permits, issues house moving permits, house moving performance bonds, and lot clean up bonds; issues temporary utility permits; maintains monthly permit reports. Ensures accurate data capture and integrity and use GIS reports to address data gaps in the system. Coach and mentor division employees and ensures they have the necessary knowledge and skills to perform their jobs. Responds to questions regarding department activities and services; explains policies and procedures, operations, and follows up to obtain additional information. Assists department employees with permit/license computer software application. Reviews permit and license applications/system intake for accuracy/completeness; discusses permit applications with contractors/customers; verifies proper business licensure; calculates permit and business license fees; requests refunds as appropriate. Reviews subdivision plats for stipulations, variances, flood plain, and other pertinent information; checks subdivision plats to verify address, lot number, block number, land lot district, zoning and septic/public sewer service of property. Releases approvals to utility companies. Generates and maintains various monthly/yearly financial, performance, business license, permits, sales/excise tax reports; prepares/completes various forms, reports, correspondence, budget recommendations, certificate of occupancy or other documents. Manages/reviews financial data for accuracy, completeness, and adherence to the cash handling procedures; verify daily revenue intake; analyze financial data for areas of concern, improvement, etc. Maintain and tract daily, weekly, monthly, and yearly revenue target goals. Ensures accurate data capture and integrity and use GIS reports to address data gaps in the system. Communicates with supervisor, employees, other departments, contractors, developers, engineers, customers, the public, outside agencies, and other individuals as needed to coordinate work activities, review status of work, exchange information, resolve problems, or give/receive advice/direction. Maintains a comprehensive, current knowledge of applicable codes, laws, and regulations; maintains an awareness of new trends and advances in the profession; reads professional literature; maintains professional affiliations; attends workshops and training sessions as appropriate.

ADDITIONAL FUNCTIONS: Performs other related duties as required.

MINIMUM QUALIFICATIONS:
Bachelor's degree in Business Administration, Public Administration, Accounting, or closely related field; supplemented by three (3) years previous experience and/or training that includes supervision, knowledge of business license/building permit processing; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Must possess and maintain valid Georgia Appointment of Notary Public certification.

ADA COMPLIANCE
Physical Ability: Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or work station.
Sensory Requirements: Some tasks require the ability to perceive and discriminate visual cues or signals. Some tasks require the ability to communicate orally.
Environmental Factors: Essential functions are regularly performed without exposure to adverse environmental conditions.

Clayton County, Georgia, is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

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Position : 3300

Type : INTERNAL & EXTERNAL

Location : COMMUNITY DEVELOPMENT

Grade : GRADE 27

Posting Start : 06/03/2024

Posting End : 12/31/9999

MINIMUM SALARY: $63,170.35