Commercial Loan Clerk, Sr. jobs in Missouri

This position is responsible for managing Fraud, OCA and Legal escalations and High-Risk Direct and Indirect Disputes functions for MOHELA. Manages the Credit Bureau and Fraud teams and high-risk agents performing quality reviews. Oversee queue projections, monitoring work queues, dispute and fraud trending and other managerial functions. Has oversight on SAR reporting secondary review, remediation reports and information requested by senior management and/or Legal. Responsible for ensuring MOHELA remains in compliance with the FCRA in terms of credit bureau disputes and fraud claims while achieving and maintaining peak efficiency. Serves as project manager representing the business on certain Credit Bureau or Fraud related projects.

Job Responsibilities:

1. Credit Bureau Management and Fraud (OCA, Escalations and High-Risk Disputes)

• Manage work queues and provide projection and trends to management.
• Manage the operations and efficiencies of the queues and assign work to representatives to meet production goals.
• Responsible for the ongoing monitoring of the queues to ensure departmental goals are met
• Conduct oversight on SAR Reporting and documentation of situation along with management of established monthly working files.
• Responsible for compiling dispute trending information and preparing for management review.

2. Management of Team and Financial Performance

• Oversees all work pertaining to direct disputes, manual dispute reports, fraud investigations, escalated/high risk disputes, fraud and dispute litigation cases, SAR reporting and Fraud documentation.
• Responsible for managing representatives to include performance management, incentive administration, hiring, new hire education, employee termination recommendations. Responsible for writing and administering annual employee performance reviews and providing ongoing feedback.
• Achieve annual budget by aggressively managing expenses and evaluating risks and opportunities
• Ongoing servicing cost/benefit analysis.
• Work with LOB expense management to forecast ongoing expense.

3. Oversee Litigation and High Risk

• Responsible for effectively prioritizing and managing litigation request regarding Fraud and Credit Bureau Management
• Conduct oversight of all escalated disputes and fraud cases pertaining to FCRA and other regulatory items.
• Manage the remediation report functions within Disputes and Fraud
• .Develop and maintain internal tracking system for all litigations cases handled within the department
• Involved in preparing and attending depositions (some travel is required) with Legal.

4. Vendor Management

• Develop and manage relationships with all 4-major credit bureau reporting agencies.
• Manage relationship with E-Oscar, ensuring competitive pricing, acceptable SLA’s, and improved technology solutions.
• Locate, train, and manage third party vendor for repatriation of dispute processors.
• Responsible for managing and communicating with our third party lenders

5. Reporting and Data Analytics

• Responsible for overseeing all Credit Bureau remediation reporting (currently 22 separate reports) and ensuring all completed timely and accurately
• Oversee and evaluate repeat disputers and fraud claimants to identify trends and/or potential regulatory/legal issues
• Responsible for compiling dispute trending information and preparing for management review and presentation
• Conduct oversight on SAR Reporting and write ups regarding Fraud
• Conduct oversight on established monthly work files that are sent to the unit to be reviewed

EDUCATION: Degree preferred, additional equivalent experience may substitute

MUST HAVE:

• 5 years of experience in a bank or non-bank financial institution
• 2 years’ experience working with the 4 major credit bureaus
• 1-2 years of fraud experience
• 1.5 years of previous supervisory experience
• Excellent organization and work prioritization skills
• Excellent customer service skills
• Proficient in Microsoft Outlook, Word, Excel and PowerPoint.
• Knowledge of computer file organization and database entry
• Strong leadership ability
• Strong understanding of Metro II Format reporting and Credit Reporting Agency’s business practices.

Preferred Experience

• Knowledge of the customer information systems like CLASS and FDR
• Knowledge of the ENCORE imaging system.