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Collections Supervisor jobs in Hawaii

Recently Added Collections Supervisor jobs

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Tax Collections Supervisor (SR-20)
  • County of Kauai
  • Kauai, HI FULL_TIME

  • Recruitment Number

    Salary rate is determined by collective bargaining agreements or Pay Administration Policy as applicable.
    Recruitment No.: 2324-304 Open Competitive
    Open: Includes all interested individuals including members of the general public.

    Duties Summary

    Supervises the billing, collection, receipt, account recordkeeping and deposit of current and delinquent taxes; and performs other related duties as required.

    Qualification Requirements

    MINIMUM QUALIFICATION REQUIREMENTS
    Training and Experience: A combination of education and experience substantially equivalent to graduation from high school; and
    • five and one half (5 ½) years of specialized work experience.
    Note: See section below for allowable training and experience substitutions.

    Qualifying Specialized Work Experience: Work experience in tax collection which shall have involved the application and interpretation of real property or other tax laws, rules, regulations and procedures in determining tax liability and the collection and accounting of monies in connection therewith.

    Knowledge of: Principles and practices of supervision; laws, rules, and regulations on the collections of taxes; methods and procedures of receiving, recording, collecting, safeguarding, and depositing of cash; interviewing and investigative methods and techniques; principles and practices of public relations, bookkeeping and recordkeeping methods and procedures; office practices and procedures; report writing.

    Ability to: Plan, organize, supervise, and review the work of subordinates in the billing, collection, receipt, safeguarding, recordkeeping and depositing of cash, interpret and explain pertinent aspects of real property tax law, rules, and regulations; review financial statements and records; evaluate and determine values of assets being liquidated; formulate sound recommendations based on available information; deal tactfully and effectively with the public; prepare reports.

    License Requirement: At the time of appointment, the candidate selected may need to possess a valid motor vehicle operator’s license if the position requires it.

    Test: Applicants will be required to qualify on an appropriate examination. For this recruitment you must qualify on a written or oral test designed to measure your knowledge and skills necessary for satisfactory performance of the duties and responsibilities of this class of work. Your examination grade will be based on 100% of the test score.
    • Please note exams are held ONLY on Kaua'i. We do NOT conduct testing in other jurisdictions.
    • When attending the exam, please be prompt. There will be no admittance once the door is closed.
    • The exam dates are to be determined.
    Health and Physical Condition Requirements: Persons seeking appointment to positions in this class must meet the health and physical condition standards deemed necessary and proper to perform the essential functions of the position with or without reasonable accommodations.

    Required Forms and Documentation:
    • Copy of your high school diploma or equivalent.
    • Evidence of education (degree or transcript). A legible photo copy of an official transcript will be accepted. DHR reserves the right to request an official copy if substituting education for experience.
    Note: Copy of your education degree or official transcripts must be submitted in order to be given credit. Copies will not be returned. Supporting documents can be attached to the application, postmarked, dropped off to: Department of Human Resources, 4444 Rice Street, Suite 140, Lihue, HI 96766, or emailed to: hrrecruitment@kauai.gov within 10 calendar days from filing the application. Office hours are Monday through Friday (except holidays) from 7:45 a.m. to 4:30 p.m.

    Additional Job Information

    You must meet all the requirements for the position you are seeking as of the filing date of your application, unless otherwise specified. If you do NOT meet the minimum qualification requirements your application will be rejected. Therefore, please provide a complete application of all the information you would want considered in our review. You may request an administrative review to provide clarifying information only on the information that you have provided; subsequent submittal of missing documents or new information that was not part of the information submitted will not be considered in the administrative review.

    Please note that unless specifically indicated, internships that are required for graduation may not be credited for experience. Your possession of the required amount of experience will not in itself be accepted as proof of qualification for the position. Overall paid or unpaid experience must be of such scope and responsibility as to conclusively demonstrate that you have the ability to perform the duties of the position.

    Note: Calculation of experience is based on full-time, 40-hour work weeks and counted up to the last full month prior to the recruitment close date. Part-time experience will be pro-rated. Example: Twelve months of experience at 20 hours per week is equivalent to six months of experience. In addition, hours worked in excess of 40 hours per week will not be credited. Example: Twelve months of experience at 60 hours per week is equivalent to one year, not one and one-half years.

    Eligible lists may be used for temporary and permanent vacancies for the class of work during the life of the eligible list. Temporary appointments may lead to conversion to permanent employment.

    Minimum Qualification Substitutions Allowed:
    The following may be substituted for education:
    • Four (4) years of full-time general work experience may be substituted for a high school diploma.
    • Successful completion of semester credits leading towards a degree or diploma from an accredited community college, college or university, trades school, etc., may be substituted for up to four (4) years of the education requirement (15 semester credits = 6 months).
    • An Associate’s, Bachelor’s, Master’s, or PhD degree from an accredited community college, college or university, trades school, etc., may be substituted for the education requirement.

    The following may be substituted for experience:
    • Successful completion of semester credits leading towards a degree or diploma in accounting or a related field from an accredited community college, trades school, may be substituted for up to four (4) years of the specialized work experience requirement (15 semester credits = 6 months).
    • An Associate’s degree in accounting or related field from an accredited community college, business, or technical school, may be substituted for two (2) years of the specialized work experience requirement.
    • A Bachelor’s degree in accounting or a related field from an accredited college or university may be substituted for up to four (4) years of the specialized work experience requirement.
    • A Master’s or PhD degree in accounting or a related field from an accredited college or university may be substituted for up to one (1) year of the specialized work experience requirement.

    If a degree is used to substitute for the education requirement, it may not be used again towards the experience requirement. If work experience is used to substitute for education, it may not be used again to meet the experience requirement. If the applicant holds more than one degree, transcripts must be provided, and a thorough review will be conducted by the human resources staff in order for more than one degree to be credited towards the minimum qualification requirements. Additional degrees can be considered if obtained independently through mutually exclusive classes from another degree being considered. Substitutions will be used to the advantage of the applicant.

    For further information about Equal Employment Opportunity, the Merit Civil Service System, Citizenship and other requirements, Reasonable Accommodation, Veterans Preference, Examination Requirements, and the Internal Complaint and Merit Appeals Board Processes please visit our website at www.kauai.gov.

    NOTE: Persons selected for employment will be required to pass a suitability background investigation which may include, but not limited to, an oral interview, reference check, drug screening, pre-employment medical exam, psychological assessment, polygraph test, as applicable to the position to their employment.

    ELECTRONIC MAIL (EMAIL) NOTIFICATIONS:     The Department of Human Resources will use ONLY electronic mail (email) to notify applicants of important information relating to the status, processing of their applications, and examination notices.

    Please ensure that the email address and contact information you provide is current, secure, and readily accessible to you. We will not be responsible in any way if you do not receive our emails or fail to check your emails in a timely manner. In addition, please be aware that you may no longer receive notification about applications submitted if you choose to disable the Job Application Emails feature.

    Benefits: As a civil service, full-time position, this position comes with the following BENEFITS and associated deductions:
    • Pay Raises: Pay raises are negotiated by the respective union for this position. This position is part of bargaining unit 4, Hawaii Government Employees Association (HGEA).
    • Paid Vacation Time: Employees start accruing paid vacation time immediately upon hire! 14 hours are earned after a full month of service which means 21 days per year!
    • Paid Sick Leave Time: Employees start accruing paid sick leave time immediately upon hire! 14 hours are earned after a full month of service which means 21 days per year!
    • Paid Holidays: The County recognizes 13 holidays per year as well as General Election Day every other year.
    • Retirement: This position is eligible to participate in the State sponsored defined benefits retirement plan. The State of Hawaii Employees' Retirement System (ERS) is the current retirement plan which requires employees to contribute a portion of their earnings to the retirement plan. Currently, most employees must contribute 8% of their pay to the retirement system. However there are exceptions, for example Police Officers and Fire Fighters contribute 12.2 to 14.2%. Please see the ERS website at https://ers.ehawaii.gov/members/active for more information.
    • Health Insurance: The County pays a portion of the premiums for employee's enrollment in a State sponsored Medical, Drug, Vision, and Adult Dental Plan. This is managed through the Hawaii Employer-Union Health Benefits Trust Fund (EUTF). Please see the EUTF website at https://eutf.hawaii.gov/ for current employee contribution rates.
    • Flexible Spending Accounts: Employees can increase their take-home pay by having the County deduct the cost of health care premiums, medical and dependent care expenses before payroll taxes are withheld.
    • Group Life Insurance: The County provides a free life insurance policy (currently worth $38,505) for active employees for those employees who pass away while employed. For more information, go to the EUTF website https://eutf.hawaii.gov/health-life-insurance-providers/securian/active-benefits/ for more information. Age reductions apply and coverage decreases beginning at age 65.
    • Deferred Compensation (IRC Section 457 Plan): Employees are eligible to join the State of Hawaii Island Savings Deferred Compensation Plan and defer portions of their income taxation on retirement savings into future years. Please refer to the Island Savings website at https://islandsavings.preparewithpru.com/index.html for more information.
    PLEASE NOTE: Benefits are subject to legislative and negotiated changes.


    What are the County benefits and mandatory deductions associated with this job being posted?

    As a civil service, full-time position, this position comes with the following BENEFITS and associated deductions:

    • Pay Raises: Pay raises are negotiated by the respective union for this position. This position is part of bargaining unit 4, Hawaii Government Employees Association (HGEA) White Collar Supervisors.
    • Paid Vacation Time: Employees start accruing paid vacation time immediately upon hire! 14 hours are earned after a full month of service which means 21 days per year!
    • Paid Sick Leave Time: Employees start accruing paid sick leave time immediately upon hire! 14 hours are earned after a full month of service which means 21 days per year!
    • Paid Holidays: The County recognizes 13 holidays per year as well as General Election Day every other year.
    • Retirement: This position is eligible to participate in the State sponsored defined benefits retirement plan. The State of Hawaii Employees' Retirement System (ERS) is the current retirement plan which requires employees to contribute a portion of their earnings to the retirement plan. Currently, most employees must contribute 8% of their pay to the retirement system. However there are exceptions, for example Police Officers and Fire Fighters contribute 12.2 to 14.2%. Please see the ERS website at https://ers.ehawaii.gov/members/active for more information.
    • Health Insurance: The County pays a portion of the premiums for employee's enrollment in a State sponsored Medical, Drug, Vision, and Adult Dental Plan. This is managed through the Hawaii Employer-Union Health Benefits Trust Fund (EUTF). Please see the EUTF website at https://eutf.hawaii.gov/ for current employee contribution rates.
    • Flexible Spending Accounts: Employees can increase their take-home pay by having the County deduct the cost of health care premiums, medical and dependent care expenses before payroll taxes are withheld.
    • Group Life Insurance: The County provides a free life insurance policy (currently worth $38,505) for active employees for those employees who pass away while employed. For more information, go to the EUTF website https://eutf.hawaii.gov/health-life-insurance-providers/securian/active-benefits/ for more information. Age reductions apply and coverage decreases beginning at age 65.
    • Deferred Compensation (IRC Section 457 Plan): Employees are eligible to join the State of Hawaii Island Savings Deferred Compensation Plan and defer portions of their income taxation on retirement savings into future years. Please refer to the Island Savings website at https://islandsavings.preparewithpru.com/index.html for more information.
    PLEASE NOTE: Benefits are subject to legislative and negotiated changes.

  • 2 Months Ago
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C
Tax Collections Supervisor (SR-20)
  • County of Kauai
  • Kauai, HI FULL_TIME
  • Recruitment Number Salary rate is determined by collective bargaining agreements or Pay Administration Policy as applicable. Recruitment No.: 2324-304 Open Competitive Open: Includes all interested in...
  • 2 Months Ago
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C
Tax Collections Supervisor (SR-20)
  • County of Kaua‘i
  • Various on Kauai, HI OTHER
  • Salary rate is determined by collective bargaining agreements or Pay Administration Policy as applicable. Recruitment No.: 2324-304 Open CompetitiveOpen: Includes all interested individuals including ...
  • 2 Months Ago
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R
Accounts Receivable/Collections Clerk
  • Robert Half
  • Honolulu, HI OTHER
  • Robert Half has a superb opportunity for an Accounts Receivable (A/R) professional at a Industrial Cleaning Companies company. In this role, you will enter, post and reconcile batches, research and re...
  • Just Posted
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H
Collections and Recovery Officer
  • Hawaii National Bank 23725
  • Honolulu, HI FULL_TIME
  • Reporting to the Credit Operations Manager, this position is responsible for utilizing internal and external resources to minimize charge-offs and to maximize recoveries. Provide collection services f...
  • 1 Month Ago
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H
Collections and Recovery Officer
  • Hawaii National Bank
  • Honolulu, HI FULL_TIME
  • Reporting to the Credit Operations Manager, this position is responsible for utilizing internal and external resources to minimize charge-offs and to maximize recoveries. Provide collection services f...
  • 1 Month Ago
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Collections Supervisor jobs at Popular Companies

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Collections Coordinator
  • Creative Financial Staffing
  • Pittsburgh, PA
  • COLLECTIONS COORDINATOR ABOUT THE COMPANY: Our client is a leading manufacturing organization and they are looking to ad...
  • 6/11/2024 12:00:00 AM
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C
Collections Coordinator
  • Creative Financial Staffing
  • Eagan, MN
  • Collections Coordinator The Collections Coordinator is responsible for managing the collections process of an organizati...
  • 6/11/2024 12:00:00 AM
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C
Collections Coordinator
  • CRG Corporation
  • Charlotte, NC
  • Collections Coordinator CRG has recently launched a search for a REMOTE Collections Coordinator with our high growth-ori...
  • 6/11/2024 12:00:00 AM
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C
Collections coordinator
  • Creative Financial Staffing
  • Chicago, IL
  • Collections Coordinator Overview of the company: Our client is a privately held company in the distribution space They a...
  • 6/10/2024 12:00:00 AM
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Credit & Collections Supervisor
  • Hussmann
  • Bridgeton, MO
  • As a leader as on the Finance team, this role is accountable for the personnel, processes, systems, and policies that ma...
  • 6/8/2024 12:00:00 AM
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A
Credit Collections Supervisor
  • Accounting Career Consultants, ACC Legal & HR Career Consultants
  • St Louis, MO
  • Why is This a Great Opportunity? *Leader on the Finance team – ownership of the Credit & Collections team, mentor and ma...
  • 6/8/2024 12:00:00 AM
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C
Collections Coordinator
  • Creative Financial Staffing
  • Pittsburgh, PA
  • COLLECTIONS COORDINATOR ABOUT THE COMPANY: Our client is a leading employer in the Pittsburgh market and they're looking...
  • 6/8/2024 12:00:00 AM
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Collections Coordinator
  • White and Williams LLP
  • Philadelphia, PA
  • The Philadelphia office of White and Williams LLP, a large multi-practice law firm, is seeking a detail-oriented Collect...
  • 6/7/2024 12:00:00 AM
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About Hawaii

Hawaii (/həˈwaɪi/ (listen) hə-WY-ee; Hawaiian: Hawaiʻi [həˈvɐjʔi]) is the 50th and most recent state to have joined the United States, having received statehood on August 21, 1959. Hawaii is the only U.S. state located in Oceania, the only U.S. state located outside North America, and the only one composed entirely of islands. It is the northernmost island group in Polynesia, occupying most of an archipelago in the central Pacific Ocean. The state encompasses nearly the entire volcanic Hawaiian archipelago, which comprises hundreds of islands spread over 1,500 miles (2,400 km). At the southea...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Collections Supervisor jobs
$43,000 to $55,152

Most Popular Cities in Hawaii for Collections Supervisor Jobs

What does a Collections Supervisor do?

Collections Supervisor
Develop and lead individual monthly performance meetings with agents to review overall productivity, scorecards, audit reviews, and evaluated calls in addition to addressing any other current performance feedback by Business Units and customer complaints.
July 20, 2021
Communicates directly with collection agencies, payors, government agencies and/or attorneys to resolve outstanding collections issues.
July 19, 2021
Demonstrates the ability to make sound and thorough decisions after reviewing the facts, incorporating perspectives of others, applying technical knowledge, past experience, and incorporating company policy.
July 15, 2021
Performs as loan underwriter for consumer and real estate loans within the guidelines authorized by the Board of Directors and documented in the Loan Officer Approval Matrix.
July 13, 2021
Review recorded calls, production reports, and schedule adherence for continuous agent performance and to ensure required KPI, delinquency, and other call center metrics are met or exceeded.
June 26, 2021
Monitors and provides reports on the growth of the physical collection, monitoring and projecting shelving capacity fill rates.
June 02, 2021
Demonstrated ability to provide leadership and direction to staff, as well as ability to work independently and withstand pressure that may arise when dealing with the public, physician/clinic and staff.
May 21, 2021
Manage staff work assignments including oversight of work ques and distribution of standard department reports to ensure hospital accounts are worked.
May 02, 2021
Provide adequate staffing levels for scheduled collection activities by responding to and covering call-ins during on-call shift by working with other team leaders and supervisors as needed.
April 26, 2021
Assists in Collections QC functions including DRF review, completing Correction Reports, performing follow-up discussions with staff as assigned, performing audits, reviewing QC records and data sheets, and assisting with QC activities as requested.
April 17, 2021