Collections Supervisor jobs in Arizona

Come join us at FDR Alliance, Mesa Arizona

Collections Supervisor

Job Type: Full Time, Permanent, On site (No remote work)

Job Location: 1640 S. Stapley Drive, Suite 251, Mesa Arizona 85204

Required Hours:

Monday: 8:00 am - 4:00 pm

Tuesday: 8:00 am - 6:30 pm

Wednesday: 8:00 am - 4:00 pm

Thursday: 8:00 am - 4:00 pm

Friday: 8:00 am - 3:00 pm

Plus, ONE mandatory Saturday shift per month: 8:00 am - 12:00 pm

Compensation: Competitive salary and health benefits plus commission and bonuses.

Job Responsibilities:

• Work Collaboratively with the senior management team in overseeing the day-to-day operations of the respective department.
• Manage a team of collectors to ensure that they’re all working towards their assigned collection goals.
• Create an inspiring team environment, motivating and coaching team members, setting clear team goals and deadlines.
• Double calls when necessary and provide feedback.
• Ensure the proper training and development of new hires.
• Ensure collectors follow protocols, laws, and regulations to collect payments efficiently.
• Monitor the ongoing performance of the team and collection aging, assigning tasks to the team to ensure timely collection of payments.
• Assist the management team with performance appraisals and disciplinary measures.
• Provide accurate reporting on monthly projections and MTD recoveries for the team.
• Track daily attendance and provide accurate reporting to payroll on timecards.

Collection Duties:

• Negotiate payment terms and methods using critical thinking and probing questions to overcome objections.
• Maintain compliance by use of proper policy, procedures, and scripts.
• Accurately record all details of communications and activities within the system.
• Proactively monitor and investigate accounts to locate pertinent information to aid collection.
• Identify cases for special handling according to company criteria, including legal actions and asset attachment.
• Obtain all documentation from client concerning the account, including information about the debtor, invoices, contracts, promissory notes, payments, and related correspondence.
• You will also be responsible for other tasks that may be assigned from time to time.

Qualifications:

• Must have 5 plus years of third-party debt collection experience
• Must have a comprehensive understanding of collection methods and provincial regulations.
• Proficiency with the CUBS collection software is an asset
• Detail-oriented, organized, efficient and ability to multi-task.
• Excellent communication and leadership skills

Benefits:

• Competitive salary, paid training, and a commission structure
• Incentives and monthly contests: prizes, trips, rewards, employee appreciation and bonuses
• Group Benefits (health, life, dental insurance plan - for full time employees)
• Career advancement opportunities

[NOTE: The Financial Debt Recovery is an equal opportunity employer committed to diversity and inclusion within the workplace. Accordingly, Financial Debt Recovery will provide accommodations throughout the recruitment, selection and/or assessment process or during employment to applicants with disabilities. If you require accommodation at any time throughout your recruitment, selection/assessment or employment thereafter, you should contact the HR department and advise. Subsequently, Financial Debt Recovery shall make every reasonable effort to provide appropriate assistance.]

Job Type: Full-time

Benefits:

• Dental care
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Tuition reimbursement

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay
• Commission pay

Ability to commute/relocate:

• Mesa, Arizona 85204: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Are you able to commute to our office location in Richmond Hill, Ontario?
• What is your salary expectation?

Experience:

• third party debt collections: 5 years (preferred)
• Accounts receivable: 5 years (preferred)
• supervisory: 3 years (preferred)

Language:

• English fluently (required)

Work Location: In person

Job Type: Full-time

Pay: $4,000.00 - $4,500.00 per month

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Paid training
• Referral program

Weekly day range:

• Monday to Friday

Work setting:

• Office

Application Question(s):

• How many years of debt collections experience do you have?
• What is your salary expectation?

Experience:

• Customer service: 3 years (Preferred)
• debt collections: 3 years (Preferred)
• accounts receivable: 3 years (Preferred)
• call centre: 3 years (Preferred)

Language:

• English fluently (Required)

Work Location: In person