Change Management Analyst jobs in Rhode Island
Recently Added Change Management Analyst jobs
Change Management Leader
- Citizens
-
Johnston, RI
FULL_TIME
-
Description
Citizens is searching for a dynamic and experienced Change Management Leader focused on enhancing front-line colleague readiness and business partner transparency. Leading our Operational Readiness team, you will play a pivotal role in ensuring seamless colleague and customer experiences supporting new products, processes, and digital capabilities while leveraging data to drive insights and opportunities. This position demands a proactive, communicative, and customer-centric people leader who will be instrumental in evolving change management activities while supporting ongoing organizational success. By closely working with the team, you will improve existing methodologies, drive initiative distribution and support team evaluation of operational readiness needs. This leader will proactively define and ensure measurement systems are in place to validate success, informing training content, communications, workforce impacts, risk mitigation, KPI impacts and status reporting.
Responsibilities- Provide direct and indirect leadership, supporting colleague readiness initiatives driving change, adoption, and operational excellence.
- Lead and foster a culture of consistency, accountability, and continuous improvement.
- Manage the intake of projects/initiative through established meeting cadences to assess impact and assign to the appropriate project, communication, and knowledge writers.
- Actively and consistently support all efforts to simplify and enhance the customer experience.
- Apply structured change management methodology, organizational/operational model design and business process frameworks and approaches to roll out tactical and strategic initiatives.
- Analyze complex ideas, business cases, and organizational issues to build meaningful recommendations leading to the development of a strategy and roadmap for execution.
- Design, implement, and/or influence internal governance controls/processes. Manage governance throughout the organization to ensure adherence to policies and procedures.
- Collaborate with and influence enterprise business partners representing voice of the customer to shape experience.
- Use data and insights to inform conclusions, measure outcomes and support decision-making.
- Engage with senior leaders, aligning initiatives with overarching company objectives.
- Provide guidance to senior leadership on transformation delivery and operational excellence impacting agent and customer experience.
- Attract and retain a highly effective staff through mentoring, coaching, development and performance (formal and informal) appraisals.
- At least 10 years of relevant work experience, preferably in a change &/or project management capacity including 5 years as a people manager.
- Contact center and/or retail banking experience strongly preferred.
- Ability to develop a strategy/plan to use for execution into actionable projects and outcomes to deliver value to the business.
- Ability to simplify complex concepts and comfortable developing executive level presentations.
- Be a change catalyst capable of aligning strategy, people, process, and technology.
- Understand the big picture and be able to connect the dots; comfortable in navigating within ambiguous circumstances.
- Mindset to critically assess current projects with strategic goals, assign internal capacities to guarantee project success while driving personal development and career growth for team members.
- Coach, guide and upskill team members while encouraging a culture of transparency and to take ownership of their personal development.
- Possess strong communication (written / verbal) and interpersonal skills to communicate recommendations and impact from frontline colleagues to Senior Leaders
- BS/BA is required, MA preferred.
Hours per week: 40
Work Schedule: 8:00am - 5:00pm, Monday - Friday
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment Opportunity
At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.
Equal Employment and Opportunity Employer
Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.
Why Work for Us
At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth
Posting End Date: 06/30/2024 - 7 Days Ago
Change Management Lead
- Mindtris
-
Providence, RI
FULL_TIME
- Job Title: Change Management LeadLocation: Providence, RI (or within commuting distance)About Us: We are actively recruiting for 2 Change Management Lead positions in Providence, RI, or within commuti...
- 9 Days Ago
Change Management Leader
- Citizens Bank, N.A.
-
Johnston, RI
OTHER
- DescriptionCitizens is searching for a dynamic and experienced Change Management Leader focused on enhancing front-line colleague readiness and business partner transparency. Leading our Operational R...
- 11 Days Ago
Change Management Lead
- Whopper Technologies
-
Providence, RI
FULL_TIME
- Job Title: Change Management LeadLocation: Providence, RI (or within commuting distance)About Us: We are actively recruiting for 2 Change Management Lead positions in Providence, RI, or within commuti...
- 24 Days Ago
Management Analyst II (Financial Analyst)
- Strategic Data Systems
-
Newport, RI
FULL_TIME
- Management Analyst II (Financial Analyst)Location: NUWCDIVNPT – Newport, RISalary NegotiableOffer contingent on contract award (Estimated start date of 09/01/2024) Strategic Data Systems is looking fo...
- 20 Days Ago
Supervisory Management and Program Analyst
- U.S. Department of the Treasury
-
Providence, RI
PART_TIME
- DutiesWHAT IS PRIVACY, GOVERNMENT LIAISON & DISCLOSURE (PGLD) DIVISION?PGLD is responsible for safeguarding and protecting sensitive taxpayer and employee information while promoting government transp...
- 4 Days Ago
Change Management Analyst jobs at Popular Companies
About Rhode Island
Rhode Island (/ˌroʊd -/ (listen)), officially the State of Rhode Island and Providence Plantations, is a state in the New England region of the United States. It is the smallest state in area, the seventh least populous, the second most densely populated, and it has the longest official name of any state. Rhode Island is bordered by Connecticut to the west, Massachusetts to the north and east, and the Atlantic Ocean to the south via Rhode Island Sound and Block Island Sound. It also shares a small maritime border with New York. Providence is the state capital and most populous city in Rhode Is...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Change Management Analyst jobs
$104,825 to $140,565