Casino Shift Manager jobs in Texas

Overview

The Condado Collection is a collection of hospitality properties in Puerto Rico ranging from classic and modern luxury full-service hotels to fine dining and entertainment.

Casino del Mar features non-stop fun, excitement, and sophistication under one roof. Located in the open lobby of La Concha Resort, Casino Del Mar combines atmosphere with high-energy action designed to excite the senses. We aim to create experiences and inspire journeys not only for our guests, but also our workforce. We are confident that our team members are the key in delivering passionate and authentic hospitality service. Let’s create a collection of memories together!

Responsibilities

• Use data, customer, and research insights to ensure long term profitable growth of the business.
• Identify market conditions, key trends and operational issues that impact the business and ensure that decisions are made, and issues are solved in a timely manner.
• Maintain a strong understanding of regulatory and compliance guidelines.
• Manage the brand agencies for additional collateral design, printing, and any other promotional requirements.
• Create monthly reports to track the success of promotions.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Establish marketing goals based on past performance and market forecasts.
• Oversee current offerings and comes up with initiatives for new promotions or events.
• Research and analyze market trends, demographics, pricing schedules, competitor products, and other relevant information to form marketing strategies.
• Adjust marketing campaigns and strategies as needed in response to collected data and other feedback.
• Analyze consumer behavior and adjust email and advertising campaigns accordingly.
• Travel when needed.
• Proofread all art/digital output.
• Generate concepts for special events and activities to create memorable experiences for players.
• Manage partnerships and supplemental campaigns through the brand to maximize they’re each and effectiveness.
• Develop and manage a content strategy for deployment on social, web, and ecommerce platforms, reporting on its performance through relevant indicators.
• Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to the director; and complete safety training and certifications.
• Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.

Qualifications

• Hospitality oriented
• Minimum of 3 years’ experience in Customer service / Marketing (hospitality industry experience essential)
• Candidate must comply with and support the company’s responsible gambling policies, procedures, and initiatives.
• Gaming industry experience is a plus.
• Must possess excellent written and oral communication skills, strong leadership skills, analytical and problem-solving skills, good customer service skills and multi-tasking skills.
• Ability to work proficiently quickly in a high-pressure & fast paced environment.
• Must be able to maintain confidentiality of internal information.
• Fully Bilingual (Spanish/English).