Branch Service Representative provides centralized information and solutions services to assist branch employees with questions about processes and products. Serves as the point of contact to guide and assist branch staff with product information and operational policies. Being a Branch Service Representative responds to questions and resolve cases by researching bank procedures or regulatory governance and escalating issues internally as necessary. Completes call tracking and supporting documentation associated with each case. Additionally, Branch Service Representative may research and address inquiries regarding specific transactions. Requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The Branch Service Representative works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Branch Service Representative typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Position Objectives:
ISS-USA is seeking social work professionals who are globally minded to complete a variety of assessment services within the U.S.
The Independent Social Work Contractor will perform requested services such as home studies and post-placement reporting (definitions below) to evaluate families who are seeking to serve as a resource or placement option for a relative child. The worker will use his/her knowledge of child welfare, family systems, and community resources in a culturally responsive manner to assess families for suitability as a placement option for a relative child and living outside the United States, or in some cases another state. The worker will follow the policies and guidelines of ISS-USA and his/her local jurisdiction for kinship and guardianship placements. The Independent Social Work Contractor will act as a liaison between ISS-USA and prospective kinship families, providing regular communication to ISS-USA throughout the assessment period. The worker will receive education and service-specific guidance from ISS-USA.Tips: Provide a summary of the role, what success in the position looks like, and how this role fits into the organization overall.
Responsibilities
· Receive and follow up on referrals for home studies and other services on prospective kinship families within ISS timeframes
· Evaluate prospective families and placements according to ISS guidelines and local requirements
· Complete and submit written assessments within ISS timeframes
· Collect necessary documentation for the home study and provide copies to ISS
· Maintain state license/credentials and independent insurance
Qualifications
ISS-USA seeks licensed, certified or professional social workers, or appropriately credentialed social service providers, in each of the 50 states and Puerto Rico to work on a contractual, fee-for-service basis, providing home studies and other services as described for international kinship placements that fall outside of the Hague Adoption Convention. BSW or MSW degree from an accredited institution is required, except in exceptional circumstances, in addition to private liability insurance with a minimum $1,000,000 in protection.
· Contractors must be appropriately licensed or appropriately credentialed and in good standing in the state you are practicing
· Familiarity with best practices in social work; understanding of child welfare systems preferred
· Have 2 years’ experience with at least 2 of the following: 1) Conducting home studies, 2) working with international populations, 3) Clinical work with children and families, 4) Connecting families to local services in your community, 5) Work in the field of child welfare, adoption, or foster care
· Access to stable internet and computer
· Independently insured
· Excellent written and oral communication skills
· Ability to take and submit photos of the home
· Reliable transportation method to and from client homes
· Ability to speak a language other than English is strongly preferred, but not required