CrossCountry Mortgage (CCM) is one of the nation’s top 3 retail mortgage lenders with more than 7,000 employees operating nearly 600 branches across all 50 states. We have been recognized nine times on the Inc. 5000 list of America’s fastest-growing private businesses and have received countless awards for our standout culture. Through our dedication to getting it done, we make every mortgage feel like a win.
A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.
CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.
Position Overview:
The Bond Manager will be responsible for working directly with leaders of the Post-Closing Department as well as overseeing the Bond Team. The Bond Manager will be responsible for determining when loan-level issues require escalation to the senior management level. This position will also oversee the daily assignments of the Bond Team, including Delivery of Loans, and offer solutions to drive results and improve the overall functionality of the department in all facets. The Bond Manager will serve as an escalated point of contact for Bond investors and collaborate with the Bond Post Closing Team Lead to provide solutions on escalated investor rebuttals, guidance with formal written responses, and direction with complex deficiency corrections.
Job Responsibilities:
- Responsible for the day-to-day management of the Bond Team including Loan Delivery, Pipeline efficiency, employee development and performance coaching.
- Implement process improvements that will enhance efficiency in the bond loan process.
- Perform second-tier review of files where required.
- Monitor staff productivity and ensure the team is meeting or exceeding minimum production requirements.
- Ensure timely resolution of Post-Closing issues related to MCC and bond programs.
- Interpret and implement processes for team members that are cohesive with investor/Bond Agency, federal and state requirements.
- Designate priority based on company and branch needs and expectations.
- Oversee all loans with standalone MCC.
- Work closely with the Training Department to develop training material for the origination, processing, underwriting, closing and Post-Closing processes related to MCC and bond programs.
- Develop and maintain condition sets for each MCC and bond program.
- Work closely with Product Development to proactively set up and develop materials for new and existing MCC or bond programs.
- Identify issues and work closely with Underwriting and Closing departments to resolve.
- Maintain all training material related to MCC and bond programs.
- Disseminate information to the team regarding company initiatives, investor updates, process changes, goals, and performance.
- Develop innovative ideas in order to improve operations and procedures.
- Monitor defects and trends around Bond Post Close deficiencies and processes and create action plans for improvement.
Qualifications and Skills:
- Bachelor’s degree or equivalent combination of education and experience.
- Minimum 5 years’ recent experience in mortgage lending, including extensive knowledge of required documentation for each type of bond program.
- Minimum 2 years’ recent management experience.
- Working knowledge of MCC/bond program requirements.
- Encompass LOS experience preferred.
- Proficiency in Microsoft Office suite.
- Excellent project management, time management, and prioritization skills.
- Excellent collaboration skills with peers, subject matter experts, and all levels of management across the organization.
This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.
CrossCountry Mortgage, LLC offers MORE than a job, we offer a career. Apply now to begin your path to success! careersatccm.com
CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: https://mycrosscountrybenefits.com/
California residents: Please see CrossCountry’s privacy statement for information about how CrossCountry collects and uses personal information about California consumers.
CrossCountry Mortgage, LLC. (NMLS3029) is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to race, religion, creed, color, orientation, gender, age, national origin, veteran status, disability status, marital status, sexual orientation, gender identity, or gender expression, or any other protected status in accordance with all applicable federal, state and local laws. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion. Employment is contingent upon successful completion of a background investigation. CrossCountry Mortgage, LLC. is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit www.NMLSConsumerAccess.org.